Kiliholidays Tours and Safaris Reviews 7

Reply from Kiliholidays Tours and Safaris

Apr 26, 2026

Thank you so much for your kind and detailed feedback.

We are truly delighted to hear that your safari with Kiliholidays Tours was such a wonderful and seamless experience from start to finish. It’s especially rewarding to know that the itinerary matched your preferences so well in terms of timing, budget, destinations, and accommodations.

Ezekiel will be very pleased to hear your thoughtful comments. We take great pride in working with professional, knowledgeable, and attentive guides, and it’s fantastic to know he made such a positive impact on your journey, especially in helping you experience the Big Five multiple times.

Your recommendation means a lot to us, and we sincerely appreciate your trust in Kiliholidays. It was a pleasure organizing this safari for you, and we hope to welcome you back to Tanzania for another unforgettable adventure in the future.

Warm regards,
Mack Msechu
Kiliholidays Team Leader

Reply from Kiliholidays Tours and Safaris

Apr 26, 2026

Dear Gerlac Anguiano Ríos
Thank you for taking the time to share your feedback.
We take all concerns very seriously; however, after carefully reviewing our records, we would like to clarify that we have no confirmed booking, payment record, or transaction history under your name or the details described. As a company, we operate with clear booking procedures and verified payment channels, and every confirmed reservation is documented accordingly.
Regarding your claim about a Western Union transfer, we kindly note that we never received any valid proof of such a transaction. Without verifiable payment confirmation, it is not possible for us to acknowledge or process any refund request.
We are also concerned by the seriousness of the accusation made in your review. Kiliholidays Tours and Safaris is committed to transparency, professionalism, and ethical service, and we strongly refute any claim of misconduct.
If there may have been any misunderstanding or if you wish to resolve this matter, we remain open to reviewing any official payment documentation you can provide. Please feel free to contact us directly so we can address this appropriately.

Kind regards,
Mack Msechu
Kiliholidays Team Leader

Reply from Kiliholidays Tours and Safaris

Apr 26, 2026

Thank you for your feedback.

We would like to clarify that we have no record of you as a client in our booking system. We take all reservations and client interactions very seriously, and every confirmed safari is documented with clear agreements and verified payments.

Because we cannot find any details matching your claim, we believe this review may be a misunderstanding or may not be related to our company. Kiliholidays Tours & Safaris operates with transparency and professionalism, and we strongly stand against any form of dishonest practice.

If you believe this concern involves us, we kindly ask you to contact us directly with your booking details so we can review and address the matter properly.

Kind regards,
Mack Msechu
Kiliholidays Team Leader

Reply from Kiliholidays Tours and Safaris

Apr 26, 2026

Dear Kendal,
Thank you for sharing your feedback.
We take matters like this very seriously, and we would like to respectfully clarify that the information in your review is not accurate. According to our records, the full refund related to the cancelled hot air balloon activity was processed and returned directly to Kendal’s wife, in line with the confirmation we received from the balloon company.
We understand how important this experience and the associated cost were for your trip, which is why we ensured the refund was handled accordingly. We kindly encourage you to recheck with the receiving account, as the transfer was completed from our side.
Regarding your comments about the guide, we are sorry to hear that the experience did not meet your expectations. This is not the level of service we aim to provide, and we will review this internally.
If there is any remaining concern, we are open to resolving it transparently. Please feel free to contact us directly so we can share the transaction details again and clarify any misunderstanding.

Kind regards,
Mack Msechu
Kiliholidays Team Leader

Reply from Kiliholidays Tours and Safaris

Aug 17, 2021

First of all, may I say that I sincerely regret that you did not have a satisfactory time with us and that you consider that your experience was “NIGHTMARE EXPERIENCE?” However, having thoroughly reviewed all the circumstances of your trip, I am afraid that I can find no justification for your complaints. First of all, let me address what happened since the time you booked the safari vacation with Kiliholidays. We had a conversation with Christina Cromlish over the internet regarding to their travel plan.

They only confirmed their travel with us 1 week before their arrival. We took the risk of booking and paying all accommodations and flight related with their itinerary. We asked for them to make the advance payment but they said we needed to confirm all is well paid before they make an advance payment. We took on this risk and we cleared the all related payments for accommodations and meals. We sent the entire itinerary and by that time they had decided to pay the deposit for the safari and the rest of the funds would be paid on on arrival in Tanzania. That is where we ended that part.

Cristina and her husband landed in the evening at Dar es Salaam (Julius Nyerere Inter. Airport). The next morning they caught the flight to Arusha. We had been chatting on WhatAspp with her, I decided to remind her regarding the balance that is due upon arrival, surprisingly they quoted 190$ less than the agreed price. I decided to call her, (We had a long conversation over the phone but we are surprise as all this is written over the e-mails conversation) so she decided to pay at last.

The accommodation we booked as per the agreement were not changed! They arrived at one of the accommodations in the Serengeti and found there were no other clients apart from them that night. This is not an unusual situation depending on the time of year. However, this is where they start to say they need to sleep in a place with other tourist. By this time we had paid for all the accommodation and meals and cannot get a refund. We had a conversation again with Christina via our driver-guide Godson. They demanded back all the money they paid for that night, and as the company owner, I decided to give them back some $ as goodwill gesture to help them enjoy their experience.

You have criticized our excellent driver-guide Godson. I know that he is not lazy and is not driving the vehicle with one hand while texting during the drive. Godson is a trusted employee of Kiliholidays and highly rated by all of our other clients. If you have time to read our other reviews, you will see how many times he is very highly praised by our customers.

We did not change anything apart of what we agreed. So we cannot accept this description. I am not sure quite what else we would expect to happen, but none of our other reviewers on Internet have expressed any dissatisfaction with the manner in which this process is handled.

Finally, I accept that you will not take another safari with us, given your comments, but I fear that if you take one with anyone else, you will be equally dissatisfied. That is regrettable, as a safari should be a great experience. Having reviewed our performance with respect to your trip, I have been unable to identify any way, whatsoever, in which we have failed you.

Regards

Mack Kornelio
Kiliholidays Team leader