A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it... See more
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Review summary
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Beautiful earring, but smaller then I thought
Company replied
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... See more
Company replied
Great product, great price. Will definitely buy again and i would fully recommend. Arrived on time, beautifully package, great attention to detail. Thank you.
Company replied
Company details
Written by the company
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Contact info
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, Ireland
- kilkennysilver@gmail.com
- kilkennysilver.com
4.3
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 24 hours
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Disappointing service
I ordered two pairs of earrings on a Saturday night and got a confirmation email. Three days I got an email saying that my order was being refunded. No explanation in the email as to why. I emailed the company to ask about the order and I received no response. Wouldn’t recommend shopping with this company
6 April 2024
Reply from Kilkenny Silver
Hi Susan, I am truely sorry for not fufilling your order. Both items you ordered were very popular and for some reason their stock was not updated in our system. Therefore I had to refund the order as there was no stock left. This issue has been addressed so that it doesn't happen again. I would like to make it up to you to gain your trust back in my company. The cross earrings you ordered are no back in stock if you would like to order them I can send you a promo code. Take care and sorry once again. Regards
Dan
Lovely pieces and can’t wait to give…
Lovely pieces and can’t wait to give them as gifts x
7 April 2024
Reply from Kilkenny Silver
Hi Babs thanks for your review. We hope these gift make someones day.
From ordering to delivery was very…
From ordering to delivery was very quick. Beautiful product.
10 April 2024
Reply from Kilkenny Silver
Hi Marian, thank you for your review. We hope you enjoy the rainbow necklace.
Ordered on Monday night and delivered…
Ordered on Monday night and delivered this morning. Packaging is just beautiful and a lovely little thankyou note included. I have already recommended purchase to other family members.
25 March 2024
Reply from Kilkenny Silver
Hi Ann, Thank you for your review. It makes us so happy to know you ejoyed your experience purchasing from us.
Very attractive product
Very attractive product. Fast despatch. Impressive packaging. Excellent response to telephone query. Satisfied customer.
10 March 2024
Reply from Kilkenny Silver
Hi Phyllis, Thanks so much for your review. We hope you enjoyed you purchase.
I ordered a braclet yesterday and it…
I ordered a braclet yesterday and it was delivered this morn.... some service
15 March 2024
Reply from Kilkenny Silver
Thank you for your review. We strive to make our service hassle free and as easy as possible.
Hassle free purchase
Hassle free purchase. Beautiful earrings and packaging for my daughters birthday thank you
11 March 2024
Reply from Kilkenny Silver
Hi Nicola,
Thank you for your order and lovely review. We hope your daughter loved her gift.
Service and product was good overall
Service and product was good overall, gowever Revolut was not an accepted card vender which hindered my ability to use the website
17 February 2024
Reply from Kilkenny Silver
Hi Theresa, thank you for you review and yes there was an issue with revolut payments but it has all been sorted out. We hope to see you back again for a better experience. Kind regards
Dan
Beautiful Irish/Australian bracelet
I got a beautiful bracelet for my daughter who lives in Australia,it had the Irish and Australian flags on it also the trinity.it was just what I was looking for my daughter for her birthday and so far from home it will remind her of all the love for her in ireland.its absolutely beautiful,great quality and beautifully packaged.i would highly recommend for all the moms that are missing their daughters in Oz.
17 February 2024
Will be buying more
Easy to use website . Came boxed in a lovely gift bag and was well packed so no damage was done to anything . Beautiful necklace . Great quality. Will be a returning customer in the near future .
7 February 2024
Poor Website Management
Ordered a necklace that was listed on the website, was refunded after a few business days and told it was a discontinued design. Shouldn’t have been listed on the website as in stock if this was the case. Disappointing
26 January 2024
Response prompt.
20 January 2024
Packaged beautifully
Packaged beautifully. My chain came in the normal Kilkenny Silver box, wrapped in matching tissue paper, and in a Kilkenny Silver bag inside the box. This made the package much bigger than expected but a nice touch especially if it is a gift.
The necklace is beautiful too, I get lots of compliments for it.
13 January 2024
Excellent Service
Customer service is second to none. Extremely happy with my purchase and the service I received.
20 December 2023
I was very pleased with my purchase it…
I was very pleased with my purchase it was beautifully packaged and made a lovely gift
The website was easy to navigate and it was delivered very quickly highly recommend
15 December 2023
Refunded order
I ordered a necklace as I thought it was a January offer where I just had to pay for delivery. Other companies have had similar deals. The order was cancelled with no explanation
13 January 2024
Above and Beyond
Amazing customer service and beautiful products mark this company apart ,I was totally taken aback by the professional way a slight glitch was quickly dealt with .I couldn't recommend this company and their products highly enough
2 January 2024
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