KILLSTAR Reviews 51,282

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting that items exceed expectations and are well-made. The delivery service is frequently highlighted for its speed and the careful, beautiful packaging of orders. Many consumers appreciate the unique and distinctive style offered, along with the good value for money, especially with available offers and sales. However, some people were dissatisfied with the quality of certain items, describing them as poor or not matching product descriptions. A few customers also mentioned issues with sizing, finding items either too small or too large, and some experienced problems with returns, particularly regarding shipping costs.

What people talk about most

Product

Consumers generally find products to be of good quality and value. Many reviewers praise the unique designs,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent and high-standard items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise quick delivery,... See more

Price

People report ambiguous experiences with price. Many customers praise the affordable prices, good quality,... See more

Based on these reviews

Rated 4 out of 5 stars

lovely dresses and can have good sale however fabrics used are often not great, blend of poliester and elastic, makes it stretchy but not very breathable

Rated 5 out of 5 stars

I’m a regular customer and I love Killstar clothing and accessories. Everything is such good quality and I’ve always found that the products in real life, look so much more impressive. Their attentio... See more

Rated 5 out of 5 stars

This is my most favourite shop for Gothic/alternative clothing. Everything is so different from any other shop and I always get compliments whenever I am out and about. People always ask where I get m... See more

Rated 5 out of 5 stars

I have recently started using Killstar and their clothes are really lovely quality ... arriving beautifully packaged. Returns are simple to arrange if required but be aware you pay for returns. Howeve... See more


Company details

  1. #139 of 257 best companies in Ladies' clothes shop

Written by the company

Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51K reviews

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Rated 2 out of 5 stars

Dreadful Service AVOID!!!!

Purchased a dress for my daughter for her 18th birthday. It was discounted so a good price, when it arrived it was too small so sadly had to return. We chose an exchange for an alternative size and paid (expensively) to return. Killstar refunded our purchase so I emailed to say I’d asked for an exchange not a refund, they responded to say none of that size was available hence the refund. That size was available full price online, needless to say despite me pointing that out I then got no response. My advice don’t bother!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I've always wanted to orde4 from here but thought it was too expensive, bit the bullet and I have no regrets. Well worth the prices. Fast delivery, great quality items

19 March 2026
Rated 5 out of 5 stars

Unique

Lovely so far iv bought a handbag for my sister's birthday and some cups for my ex colleague and current good friend both were very pleased

29 January 2026
Rated 5 out of 5 stars

Definitely ordering again

Loved the product, every time I've ordered it has come quickly and well packaged with informative emails updating gme on the status of my items. No fault at all.

11 March 2026
Rated 4 out of 5 stars

Lovely items

I love everything I have bought from Killstar. Especially the homeware, bought a tea pot after I bought the matching tea cup and fell in love with it.

3 July 2025
Rated 3 out of 5 stars

Never received my parcel

Never received my parcel. Still waiting on refund

16 March 2026
KILLSTAR logo

Reply from KILLSTAR

Hi Dee, I am sorry you're order never arrived. I've looked into this and can see our team issued a refund to you on 04.04.2026 back to your original payment method which was PayPal. I'd recommend checking your PayPal wallet for your refund.

Rated 5 out of 5 stars

I am new to Killstar…

I have recently started using Killstar and their clothes are really lovely quality ... arriving beautifully packaged. Returns are simple to arrange if required but be aware you pay for returns. However I highly recommended them ... thank you x

17 March 2026
Rated 5 out of 5 stars

Perfectly gothic

I’m a regular customer and I love Killstar clothing and accessories. Everything is such good quality and I’ve always found that the products in real life, look so much more impressive. Their attention to detail is fantastic, there’s always a little surprise to be found. Their website is very well laid out and accessible as well, so, brilliant to browse. Everything is delivered quickly and packaged extremely well. Gothic elegance at its best 🖤

17 March 2026
Rated 5 out of 5 stars

This is my most favourite shop ever.

This is my most favourite shop for Gothic/alternative clothing. Everything is so different from any other shop and I always get compliments whenever I am out and about. People always ask where I get my clothes/bags from. Everything is always packaged beautifully.

16 March 2026
Rated 5 out of 5 stars

Great quality

Really pleased with the quality. Arrived on time and well packaged. The long, knitted cardigan is really versatile. It looks great over jeans or an evening dress, really enhancing the look.

9 March 2026
Rated 1 out of 5 stars

1 star cause i love the idea of this…

1 star cause i love the idea of this skirt but it was delivered to the address of my old home in which no one stays there anymore so cant actually get it, so thats my money down the drain. But im sure it would have been a fab piece

9 March 2026
KILLSTAR logo

Reply from KILLSTAR

Hi Kat, I have looked into this and can see your order was shipped and delivered to the address provided to us at checkout. We always recommend double checking all details before completing your purchase and if there is any mistake to notify us ASAP so we can try to help.

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