Nonexistent Reviews 

90
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Hadn't been notified of a repeat charge. Customer service not helpful. Avoid at all costs. No refund and no apology

Rated 1 out of 5 stars

Be aware!!!! Paid for this app and didn’t end up using it as I didn’t like it or find it useful. Received a PayPal notification to say pre- approved payment taken. What pre-approved payment??? I d... See more

Company replied

Rated 1 out of 5 stars

Paypal needs to refund us all our money. I'm having the same experience as everyone else. 33.00 charges and now a 66.00. I'm getting nothing but computerized email responses. I'm going to removed my... See more

Company replied

Rated 5 out of 5 stars

I have never been much of a runner. I was always the person that would be in good shape but not able to run regularly. But thanks to Kilo Health, my workout routine has changed drastically! After hear... See more

Company details

  1. Fitness and nutrition

Written by the company

the company no longer exists


Contact info

2.2

Poor

TrustScore 2 out of 5

90 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(90)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Run! Run!Run!

Run! Run! Run! Scammer Alert. I subscribed never received confirmation absolutely no information. Then they took out another payment, refused to refund me and want to refund me 50%. Please let me save you the trouble keep scrolling. They are unprofessional.

20 November 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Hi Laura,

Thank you for sharing your experience. We sincerely apologize for any confusion you encountered with our subscription process and for any frustration this may have caused.

At Kilo Health, we always strive to be transparent about our subscriptions. When choosing a plan on our website, customers can select their subscription and its duration, and all necessary details—including our terms and conditions—are clearly available on the checkout page. This is designed to ensure that our customers are fully informed throughout the process.

We truly regret that your experience did not meet your expectations. Please reach out to our customer support team at hello@kilo.health so we can review your case further and work toward a resolution.

Kindly,
Team Kilo.Health

Rated 1 out of 5 stars

Beware ! My Diabetes App not user friendly

The app titled My Diabetes is not user friendly at all. I had to purchase the app before I could try it out. I purchased it on October 17, 2024 and 10 days later I was so frustrated with trying to get it to work for me I just gave up on it. Of course there is no refund. The app is useless to me. So buyer Beware…!
There are many other apps out there that are much more helpful than th My Diabetes and many of them are free.

17 October 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Hi Gareth,

Thank you for sharing your experience. We sincerely apologize for any frustration you encountered with the MyDiabetes app. We understand how disappointing it can be when a product doesn’t work as expected, especially after making a purchase.

At Kilo Health, our goal is always to provide transparent and user-friendly solutions to help manage your health effectively. We regret that your experience fell short of these expectations, and we’re committed to reviewing your feedback so we can continue improving our services.

We would appreciate the opportunity to address your concerns directly. Please reach out to our customer support team at hello@kilo.health so we can discuss your experience in further detail and explore possible solutions.

Kindly,
Team Kilo.Health

Rated 1 out of 5 stars

Avoid

Avoid . I foolishly signed up to a seven day offer for £7 without being notified that this would rise to £33 Once the seven days had passed. At No point was I given the option to cancel. I am currently currently speaking to my bank and also PayPal to attempt to obtain a refund.

Disgraceful.

14 October 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Hi Steve,

Thank you for sharing your experience. We sincerely apologize for any frustration caused by the subscription process and the unexpected charge. Our goal is always to be transparent about our policies and ensure our customers clearly understand how our subscriptions work.

We understand how upsetting it can be to feel caught off guard by these charges. We would like the opportunity to review your case and address your concerns further. Please reach out to our customer support team at hello@kilo.health so we can assist you promptly.

Kindly,
Team Kilo.Health

Rated 1 out of 5 stars

Help me cancel

I signed up - but when I tried to open it, I was advised my email account was deleted. It reality, my email account is just fine. But I can't access the product and I can't find any way to contact these people - no phone number and the other methods don't work! I did sign up for 3 months at a lower rate, but they will be doing auto pay after that if I can't cancel them, which is what I want to do at this point.

10 September 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Sir/Madam,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

Scammers

Scammers. I found out today that I’ve sent them 7 monthly payments of $28usd before I noticed. No idea who they are or what they do. Website is vague like their responses on here.

20 August 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Sir/Madam,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

Kilo health took monthly fees for a…

Kilo health took monthly fees for a subscription I never filled out! This is a total scam company so be aware! Your going to get scammed!

6 August 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Sir/Madam,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

Didn't agree to autopay

I did not authorize an autopsy with this company and got a notification of charge of 30.99. I contacted PayPal but they said it was consistent with my purchase history. So I'm out 30 bucks for an autopay I didnt agree too. You are better off finding a free app or anything else.

25 July 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Sir/Madam,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

Fraud

I have never heard about this company before today when they tried to charge me for something that I haven’t bought or received - through my PayPal account.

24 July 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Sir/Madam,

Thank you for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talented professionals to join our fast-growing team but also co-founding and accelerating start-ups in this rapidly evolving industry.

We’re sorry to hear about the unexpected charge on your PayPal account and understand your concern. Since we have not received your details, we have been unable to investigate this matter fully. We would appreciate it if you could reach out to our support team at hello@kilo.health so that we can verify your information and assist you as best as we can.

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

Buyer beware, deceptive marketing and sneaky additional charges

I really can't comment as to if their products are good or not, because I never received my first Burnbox (UPS lost it).

I had no idea that after paying $119 for four quarterly boxes (which was advertised as an "year subscription"), that they added on a monthly subscription charge of $32.99 on autopay. When you pay a "yearly subscription" upfront, you don't expect to then be charged an additional monthly subscription. This is very deceptive.

I was very upset to see this surprise charge from PayPal, as I was completely unaware they signed me up to anything. I thought I was just paying for the boxes and whatever else was included. Paying for the year upfront and considering the high price of $119, it is reasonable to assume this includes everything.

Their customer services was snarky and not very helpful, insisting that I signed up for the app on a free trial, and agreed to pay monthly in addition to the boxes. I can assure you, I did not knowingly agree to a monthly charge of $32.99, as I already felt $119 for 4 boxes of basically fiber and electrolytes was a bit pricey, I was under the impression the app was included in such a high price. So while they advertise a year subscription for $119, the amount you think you are paying for everything, a year subscription really costs you $514.88, as they will continue to charge you $32.99 monthly for the app. They do not advertise this figure, their advertising is sneaky and dishonest.

It took me raising a case with both my bank and PayPal to get this charge reversed, as when dealing with their customer service they tried to get me to agree to only being reimbursed for half of the surprise charge.

In my experience, this business is not transparent. Seeing other people have the same issue with them, both here and on other forums, shows me it wasn't just me.

Buyer beware, there are sneaky charges that will be added on to your purchase.

You can buy fiber and electrolytes on Amazon and save yourself a ton of money. You can also download free apps that basically do the same as theirs.

I do not recommend this company to anyone.

25 February 2024
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Sir/Madam,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 5 out of 5 stars

Great employer and product innovation

Their vision and goal to help people with their product are so genuine. People will achieve their health goals if they would like to. I have the same problem as all the customers who buy this product. We want to be at our healthiest version. The product will help you out if you are willing to do the work. Some people lack an open mind and willingness to do the work that is why they don't achieve their goals. The resources are only a guide. This company is helping out and improving their product. I am happy to be a part of this company and looking forward to greater things!

23 September 2021
Unprompted review
Rated 5 out of 5 stars

try it out

my experience with my fasting challenge was delightful, i reached all my personal goals and the nutritionist are top-notch

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Lovely App

I tried their app called Dofasting and I loved it. I recommend it to everyone. Awesome Experience.

16 September 2021
Unprompted review
Rated 5 out of 5 stars

I have never been much of a runner

I have never been much of a runner. I was always the person that would be in good shape but not able to run regularly. But thanks to Kilo Health, my workout routine has changed drastically! After hearing many endorsements from friends about how it changed their results for the better, I decided to give it a shot and after only one month on Kilo Health’s running workouts (along with their diet plan), I found myself running around like an animal. My stamina had increased drastically and before long I wanted more than just running- no matter what distance or intensity level.

13 September 2021
Unprompted review
Rated 5 out of 5 stars

New startup on the health-tech radar

Very exciting startup and definitely worth keeping an eye on. Last year I tried a few of their apps as friends have recommended and have been using them since. Looking forward to see what they build next!

2 September 2021
Unprompted review
Rated 4 out of 5 stars

Kilo Health offers great environment…

Kilo Health offers great environment for those who are keen to learn a lot and become professionals in their field,build amazing products. I would love to see more options for junior candidates but overall I thinks it’s great what they are doing

30 August 2021
Unprompted review
Rated 5 out of 5 stars

I was so happy to join Kilo.Health…

I was so happy to join Kilo.Health Academy course for my career in the technology and wellness industry. They gave me all the tools and a super professional environment to learn and develop my skills. Still loving it!

24 August 2021
Unprompted review

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