Excellent service. Well informed regarding delivery. Beautifully packaged. The scarf it’s self was a bit of disappointment as it appears much more muted and less vibrant than the one shown in the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the beret is nice it isn’t of the same quality as last year. Last years black beret is the nicest I’ve found, beautifully thick and fluffy . Unfortunately this navy one is just not the same... See more
This was my first time shopping with Kiltane and I was a little apprehensive as I often have issues with clothes fittings due to my petite build and 5’2”height. I’ve been wanting a Harris twee... See more
Company replied
All the scarves are good. I understand the importance of environmental protection, but buying 14 scarves and only using two sheets of paper for protection makes them inconvenient to store. Also, onlin... See more
Company replied
Company details
Written by the company
We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.
Contact info
39 George Street, EH2 2HN, Edinburgh, United Kingdom
- customercare@kiltane.com
- kiltane.com
3.9
Great
88 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
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Very very poor customer service 😞
Ordered an item in a timely fashion - it was sent with the security tag still on.
I returned it immediately for next day delivery (Saturday) for them to return ASAP as I intended to wear for ladies day at Cheltenham (Wednesday) which I stated to them.
The item was not returned, and I had to chase them, consequently it arrived after ladies day (obviously not been processed).
I have been awaiting them to refund my postage, and have had to chase them again.
Finally received postage refund. But no real apology.
Sadly I wouldn’t recommend this company.
23 March 2022
Unprompted review
5* service & quality
I had a tweed handbag before, got it as a gift, loved it! Now I ordered from Kiltane two cross over body bag and an earmuff. Arrived in a few days. Nice and safe packaging. Quality is absolutely 5*.
The color is just like on the pics. But size wise it is not 24x24x4 cm, mine is 26x26x7 cm.
I think it worth the money. First order on the website, received 15% discount. Nice!
6 February 2022
Unprompted review
cashmere sweater with holes in it.
Opened a cashmere sweater as a present from last Christmas (2020), and not used because of the covid 19 pandemic to find it had holes in it.
Reported situation to kiltane but received a negative response.
31 December 2021
Unprompted review
EXCELLENT ☆☆☆☆☆
My last minute google shopping took me from Sydney, Australia to Kiltane of Scotland on 21/12/21. I bought my niece for her birthday, a 100% Casmere scarf & beanie gift set & a beanie & mittens gift set, who lives in Garland, Texas, USA & she received them on 24/12/21.
I was expecting for my niece to receive her items before the new year, but, for her to receive them before Christmas, was such a bonus that I truly appreciated. I am an online shopper and Kiltane of Scotland is a very trustworthy and very affordable, for quality and excellent products.
Pros: ☆ Excellent Customer Service
☆ Excellent Items/Products
☆ Excellent Price
☆ Excellent Delivery Time
☆ Excellent, excellent, excellent
Cons: Nil
Thank you, I will be returning customer - I have several nieces and nephews ;-)
25 December 2021
Unprompted review
Superb service from a lovely company.
Superb service from a lovely company.
I came across Kiltane when I visited York. Friendly staff in the shops as well as online.
Very fast delivery, fast returns (I returned two of the six items I bought).
Will definitely buy from again, in fact, I may be buying the stole this morning.
22 December 2021
Unprompted review
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