Kimai Reviews 87

After a first video call, I ended up ordering my engagement ring from Kimai and was very happy with the whole experience.

The team was responsive, helpful, and kind throughout the process — from sizing advice to a smooth pickup in person, that I asked for.

The ring itself is beautiful and exactly as I imagined.

It was a special moment, and Kimai played their part perfectly.

A big thank you to Gertjan and the rest of the team.

Excellent quality and customer service! I have several unique jewelry pieces from Kimai and I love them all. The quality is impeccable and even when I had a problem with one them, their excellent customer service ensured that I got a new piece I will enjoy for many years to come. Thank you.

I had an amazing experience with Kimai while purchasing the Jackie ring. They responded asap to my queries and emails, and is a great team. I loved the ring and it was delivered right on time. Would definitely come back for another Kimai experience.

The service was magnificent! Would recommend to everyone.

Excellent from start to finish. Been eyeing a pair of earrings from Kimai (in addition to many other items) and finally bought them. They fit the void I have been feeling in my collection and am excited for my next special purchase with Kimai.

From start to finish, my experience with Kimai has been nothing short of outstanding. Their commitment to sustainability—using lab-grown diamonds and 18k recycled gold—is what first drew me to them, but it was the quality of their craftsmanship and the care in their customer service that truly won me over.

I ordered two pieces: the Cube Men Bracelet for myself, which is sleek, stylish, and very well made, and the Unity Necklace for my wife. The moment we saw the necklace, we were both blown away. The weight, the shine, the quality of the gold, and especially the beautiful engraving—everything about it felt luxurious and meaningful. My wife absolutely loved it.

What stood out just as much as the jewellery was the personal touch from Kimai as a company. They kept me updated throughout the process and made me feel like more than just another customer. Their communication was warm, prompt, and genuine—something that's rare these days.

I’m so happy with our pieces and the whole experience, and without hesitation, I’ll be ordering from Kimai again. This is a definite 5-star review from me—thank you, Kimai, for making something so special for both of us.

Recently purhcased the Duo Necklace in Rose Gold for my wifes 30th birthday.

What a beautiful piece of jewellery and special thanks to Emilia from the customer services team for making sure it arrived in time for her birthday.

Really pleased with my customised bracelet, it looks better in person than on the website. The shop was lovely when I went to pick it up as well.

Beautiful product and in stunning packaging.

I had multiple interactions with the team, from selecting the engagement ring to arranging the shipping and finally resizing locally.
Everyone was friendly, honest (they didn't recommend the biggest diamond since my fiancé has small fingers), responsive and extremely helpful.
The brand was recommended to me by a friend, and without a doubt, I will keep recommending it to my friends in the future

Very smooth experience throughout, from the initial appointment until we received the ring. Thanks to Aranza and the team for the support! My partner loves the engagement ring.

After some days researching for the right brand and jewellers - the client experience I received was top tier! Thank you, Megan for your expertise, insight and design input. It is refreshing to communicate with an individual that knows the brand ethos and values 🙏🏼

I spoke with Megan on the phone last week who was incredibly helpful. I had a limited time between ordering and going away for a proposal, and she helped calm my nerves and provided a date to collect the ring by. She was attentive and took my details personally and was excellent

Megan was very kind and friendly. She helped us find the perfect ring after we’ve been searching for months. Great experience!

Received my bangle after 6 weeks (bespoke) and it’s stunning. I couldn’t get to the boutique and the team were so helpful in ensuring I ordered the right size.
I’ll definitely be ordering again

I reached out to Kimai for a custom engagement ring design after discovering their stunning creations on social media. My design was quite intricate, and I had specific details in mind. Kimai’s customer service team was consistently responsive, patient, and open to all my feedback throughout the entire process. The result was a beautifully crafted ring that perfectly matched my vision and was delivered on time. Purchasing an engagement ring can be both thrilling and overwhelming, but Kimai made the experience seamless. I highly recommend them to anyone looking for the ring of their dreams!

Excellent customer service via WhatsApp , on the phone and by e mail . Package and presentation excellent as well.
Lovely bracelet ! Very pleased with it . The standard size is a bit too short , though. It should be a bit longer from the very beginning ,rather than having to send it back to extend it and paying shipping costs twice .

Kimai have been fantastic in every stage of buying an engagement ring, from talking through design options and building a bespoke ring, to information about delivery and help with resizing. Particular shout out to Emma who has been extremely kind and helpful throughout!

Excellent experience from start to finish - regular updates whilst waiting for our custom order, couldnt be happier with the ring!