KIM+ONO Reviews 44

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I purchased a Kim+Ono kimono for my wife at a premium price. Within one week, the stitching holding one of the inner ties came loose. The inner ties were never used, so this was not caused b... See more

Company replied

Rated 3 out of 5 stars

Shipping was fast…The Robe is beautiful but I’m not sure I would order another. The material is just O.K…the color and pattern is beautiful but the stitching is really bad. Why put out the effort to... See more

Rated 1 out of 5 stars

I like bed in Japan for a decade and I travel extensively in Asian countries, so I have a large collection of silks and kimono. These are subpar quality in every way and not worth the price. The stitc... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Alexis and her team for their assistance in going above and beyond for us to receive our order in time for my daughter's birthday. Through my own fault (improper name input thru... See more

Company details

  1. Ladies' clothes shop

Written by the company

A handcrafted kimono company specializing in silk and charmeuse botanical print kimono robes. Brought to you by two sisters, on a mission to elevate the everyday.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

44 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love the robe I got

I love the robe I got! It’s very kimono style and is very cute. The length is amazing as it almost touched the ground and covers you up so cozily. Definitely worth the purchase! The quality is there, it guys just right, the stitching is also quality. The plum is a deep rich color. Thank you for the item! It’s wonderful.

15 July 2021
Rated 5 out of 5 stars

Beautiful kimonos

I have purchased your beautiful kimonos many times. Three of them have been for gifts. No one is ever disappointed!
I only wish as a loyal customer you would offer a bit of a discount once in a while.

6 July 2021
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