Kimonoji logo
Visit website

Kimonoji Reviews 87

•
TrustScore 4 out of 5

4.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their excellent quality, comfort, and stylish designs. Many appreciate the warmth and coziness of the items, finding them perfect for lounging or staying snug in cold weather. The delivery service is frequently praised for being prompt and efficient, with many orders arriving quickly. Reviewers also consistently commend the customer service for being excellent, helpful, and communicative throughout the ordering process. However, some customers also noted issues with product quality, describing items as having cheap materials, poor construction, and incorrect sizing. A few people mentioned that their orders took a long time to arrive, and some were dissatisfied with customer service when attempting returns, finding it slow and obstructive.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are very satisfied with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and fast delivery,... See more

Order

Reviewers highlight positive aspects of order. Customers found the ordering process easy and swift, with many... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the phenomenal and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 3 padded Hantens- great quality and beautiful. More importantly, kept me and my sons snugged and warm in the cold weather. Kimonoji also made shopping online easy and got the Hansen to us quick... See more

Rated 5 out of 5 stars

Great experience order acknowledged and despatched .promptly. However the response to a query about size was also replied to quickly supplying concise details . Item was a gift and the recipient was d... See more

Rated 5 out of 5 stars

I was very appreciatively gifted a gorgeous Hansen from your collection. I can’t begin to say how very much I love it… it’s warm, elegant and simply cozy…. Ive wanted a versatile piece that can b... See more

Rated 5 out of 5 stars

My experience was top notch. The sales team caught an error in my order and instantly contacted me to ensure I had truely selected 1 item the same color. That is excellent customer service. Jenny r... See more

Contact info

4.2

Great

TrustScore 4 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great quality!

The quality of their material is fantastic. Exact description and helpful sizing guide. Love the product I received and will probably purchase something else in the future from them!

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Kimonoji jacket.Poor quality

Kimonoji jacket.Poor quality , strange shape & poorly made, in China,not Japan as you would expect. If you decide to return the item it gets returned to the United States at your expense,very expensive and there is also a handling charge. Be aware & check the small print before ordering.

18 November 2025
Unprompted review
Rated 2 out of 5 stars

Poor sizing, quick refund. Don't bother.

I ordered the mens Japanese style pyjamas in large, when they arrived they were tiny, I mean my partner looked comical in them.
Curiously the labels from the two garments were cut out.
I emailed the company and they assured me they had sent large but were unsure why the labels had been cut out. They offered a refund if I covered the cost of return postage.
I then took all the measurements of the garments only to find they were all smaller than the size small on their website, not large at all!! When confronted with this information I was given a full refund including p&p and am left with a pair of PJs that only just fit me (size8). The refund only took 3 days.
The garments were average quality but with a terrible sizing disparity.
Would I buy from the again? No, but grateful to have got my money back.

20 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look