Kin Insurance Reviews 7,255

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their patience and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting quick response times and a friendly, supportive approach that made the process easy and stress-free. Consumers frequently mentioned the excellent service, competitive pricing, and the significant savings they achieved on their insurance policies. However, some customers were not happy with the pricing, reporting that initial quotes increased unexpectedly after signing or during the process. A few other people also felt that the company's website had problems and that the pricing was high, while some mentioned a lack of flexibility in adjusting coverage levels.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, friendly, and... See more

Price

People report positive experiences with price, often finding affordable premiums and significant savings.... See more

Response time

Users describe positive interactions with response times. Customers consistently report swift and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to say that I had a Great experience applying for home insurance through Kin. Jose Hernandez help me through the whole process. He showed great professionalism in explaining how the proce... See more

Company replied

Rated 5 out of 5 stars

Scarlett Williams is definitely an asset to Kin Insurance. FIrst Time Buyer, she was awesome. Handled all aspects of getting the proper Insurance to the Mortgage.Explained the entire process. Best Pl... See more

Company replied

Rated 5 out of 5 stars

I was looking around for a good company at a reasonable insurance coverage, I found Kin. Their insurance premiums are very affordable. Their service is fast, friendly, and Erik was patient and very kn... See more

Company replied

Rated 5 out of 5 stars

Great customer service! We're buying a a house in California, where some companies are not writing new policies. Kin was about 40% cheaper than the ones who were giving quotes. Due to other entitie... See more

Company replied

Rated 5 out of 5 stars

After a recent storm caused some roof damage, I had to file a claim with Kin, and I was genuinely impressed. The claims process was straightforward, and the representatives were responsive and profess... See more

Company replied

Rated 5 out of 5 stars

Troy is complete professional and more importantly personable. He discussed insurance trends with me and that's when you know he's providing the coverage you need. He also reached out to my lender... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with a young man named Andy A. concerning my home and auto in Florida. I am a widow and needed advise and help. Andy went above and beyond showing patience and explainin... See more

Company replied

Rated 5 out of 5 stars

With having a higher deductible than most, I am able to keep my premium cost at a reasonable level. I feel home insurance should only be used for catastrophic loss. I am managing my risk and betting t... See more

Company replied

Rated 5 out of 5 stars

Scott was wonderful. He listened to what I needed, offered suggestions for the best products that meet my needs proving his knowledge of his product and market conditions. He went above and beyond ge... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Tyler Alexander enough. If you have bought and sold a house all at the same time you know the stress! She was efficient and knowledgeable! I wasted a lot of time getting quotes from ot... See more

Company replied

Rated 5 out of 5 stars

The sales representative was wonderful. He worked in my best interest regarding my homeowners policy. The coverage was good and the price excellent! I loved the fact that I could split my payment i... See more

Company replied

Rated 5 out of 5 stars

I received a phone call and text from Kin Insurance ,that I can combine my home insurance and car insurance to safe money. Nicole Opalinski was vey helpful pleasant to talk to and I added the car ins... See more

Company replied

Rated 5 out of 5 stars

So Evan Franchi walked me through new auto and homeowner's insurance, with better coverage and lower prices than I had been paying. Evan was most competent and professional. I look forward to being... See more

Company replied

Rated 5 out of 5 stars

Jessica Box was extremely helpful and prompt in helping me switch insurance policies, and the savings sure helped. Nice to know Florida has another option with Kin. I have already recommended Kin to m... See more

Company replied

Rated 5 out of 5 stars

We were looking to change our auto insurance and I contacted Kin since we have our homeowners policy through them. The representative that I went through was Matthew Tirado and he was extremely help... See more

Company replied

Rated 5 out of 5 stars

This was beyond easy. The agent contacted me while I was online and answered the question I had. He asked a couple of questions, gave me the quote and I accepted. They provided more coverage than othe... See more

Company replied

Rated 5 out of 5 stars

For the first time in my Insurance experience, I felt like I was getting what I needed The person who helped me, Tom Fletcher was thorough answered all my questions made me feel comfortable with what... See more

Company replied

Rated 5 out of 5 stars

Chris Bouthner did a fantastic job of explaining my homeowner insurance policy details and options on deductibles. I've been dealing with insurance agents for 45 years and would feel confident in sayi... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Kin Insurance delivered outstanding service. The quote was fast, the coverage options were clear, and the support team went above and beyond. Five stars well deserved.

Company replied

Rated 5 out of 5 stars

I received an email that Kin was now offering auto insurance. I had switched homeowners to Kin several years ago and the savings were substantial especially since we live in Florida. My auto insurance... See more

Company replied

Rated 1 out of 5 stars

They gave a ridiculously high quote of $35,000 a year. Who would even consider paying that much for home owners insurance. The replacement on the home is about $300,000. What a joke.

Company replied

Rated 5 out of 5 stars

Kin ins !! if you are in Arizona, you must give them a call for Home insurance. They beat my last company by more than $1700 for the exact same coverage. On my other home, they beat the price by $800... See more

Company replied

Rated 1 out of 5 stars

Kin wouldn't let us adjust our coverage levels by customizing it. We were given a pre-configured quote. When we tried to change it halfway through, we were told we couldn't. They renewed our pol... See more

Company replied

Rated 5 out of 5 stars

Aliyah Hoover made getting the right insurance fast and easy. Her customer service skills were top notch and I would highly recommend getting short-term or any insurance through Kin insurance company.... See more

Company replied

Rated 5 out of 5 stars

My husband and I have been members of USAA for many years. Unfortunately it is not the company it used to be. Their website has problems and the pricing is very high. I turned to Kin Insurance on the... See more

Company replied

Rated 5 out of 5 stars

Agent Dermaine Jackson was very knowledgeable and interested in listening to my requirements. He formulated a policy that fit my needs both in coverage and price.He explained the policy in detail and... See more

Company replied

Rated 2 out of 5 stars

Hi... I just got off the call with the authorized representative who ran the numbers using pretty much our current coverage... And I got a quote of 2988.00 for the year. We currently pay 1367.00. Huge... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service and incredibly fast resolution! Melanie was absolutely wonderful—she went above and beyond to ensure the changes to my auto policy were handled quickly and accurately. She... See more

Company replied

Rated 5 out of 5 stars

Lauren Sanderson was amazing in assisting me with homeowners insurance. She made me feel like I was definitely Kin and did everything to help me get the appropriate insurance I needed. Thank you so mu... See more

Company replied

Rated 5 out of 5 stars

Kimberly was very helpful--professional and personable, she answered all of my numerous and complex coverage questions. As a result, I was able to fashion a Florida homeowners+flood package on ext... See more

Company replied

Rated 5 out of 5 stars

I read great reviews about kin. insurance and sure enough, they didn't disappoint. Amy Dominguez texted and e-mailed to maintain communication and worked with me to get the coverage and price I neede... See more

Company replied

Rated 5 out of 5 stars

Finding and securing a new homeowner’s policy was quick and easy due primarily to my KIN agent’s (Patricia Hale) assistance and prompt follow up and action to resolve any issues and questions. Would h... See more

Company replied

Rated 5 out of 5 stars

Purchased HO6 insurance through Kin and their pricing strategy made the most sense compared to other companies. Scott Mennucci was extremely professional, knowledgeable, and great to work with. Id rec... See more

Company replied

Rated 5 out of 5 stars

KIN is like a breath of fresh air. After years of "your in good hands" rate hikes, policy changes and chaos, finally an insurance company that is upfront, empathetic and great to work with.

Company replied

Rated 5 out of 5 stars

ALWAYS THE BEST CUSOMER SERVICE ANSWERS IMMEDIATELY THE PHONE AND ALWAYS A REAL PERSON !!! CUSTOMER SERVICE IS AMAZON AND ALWAYS GET ANSWERS ON MY QUESTIONS !!! I HIGHLY RECCOMMEND THIS HOME INSURANCE... See more

Company replied

Rated 5 out of 5 stars

I am truly pleased with the service and I am also amazed with the representative (Candice Lynn) who answered my call. Candice paid attention to my needs and was able to find a rate perfect for me.

Company replied

Rated 5 out of 5 stars

First of all, our agent, Gil Santos was friendly, helpful and knowledgeable. Our previous ins was raising our rage from $1900/yr to $8200/yr. Gil at Kin was able to get it much closer to the $1800 we... See more

Company replied

Rated 5 out of 5 stars

I was assisted by a gentlemen named Cody Weber. He was extremely helpful and understood my requests. He simplified and walked me through the process. I was pleased with both the service provided a... See more

Company replied

Rated 5 out of 5 stars

Dylan Cathalina made our transition to Kin feel like we were becoming part of the family! He helped us with rates and explained everything. He was communicative and available. THANK YOU

Company replied

Rated 5 out of 5 stars

Today, I had the pleasure of speaking with Dermaine Jackson. He helped me get a quote for a second home in Virginia. Dermaine was knowledgeable and quickly put together a quote. Excellent work from De... See more

Company replied

Rated 5 out of 5 stars

Dylan was an excellent representative of your company. It was a pleasure to work with him. He answered all my questions, if which there were many, promptly and made the whole process easy to follow. I... See more

Company replied

Rated 5 out of 5 stars

Troy was very patient and helpful and very knowledgeable, he gave my wife and I a welcome and friendly feeling almost like we had known eachother for a long time. Thank Kin and thank Troy!

Company replied

Rated 5 out of 5 stars

I am in Florida and binding Homeowners insurance has been a frustrating expensive and proposition since 2021. Kin has been there to make this challenge reasonable and smooth for 4 years. My mist recen... See more

Company replied

Rated 5 out of 5 stars

Great service! I lost my documents and was able to recover it through the help of my insurance company Kin. Great customer service! Reliable Company. Communication was easy to the point.Thanks Kin.Tha... See more

Company replied

Rated 5 out of 5 stars

Troy Warzocha was exceptional explaining everything. He provided excellent customer service and surely deserves a raise. Had exceptional conversation and great impression overall. Hope leadership d... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Kin Insurance. I was very impressed. They were incredibly informative and provided great service with a very fast response time, which made the entire process s... See more

Company replied

Rated 5 out of 5 stars

Joey Casillas is our agent for home owner insurance. He was great in helping us to decide what coverage we needed and explaining the documents that I needed in order to get all of my discounts.

Company replied

Rated 5 out of 5 stars

Adriana G. provided excellent information and offered options that allowed me to tailor my policy to accomplish my needs. I would definitely reach out to her for future insurance needs. Kin offered... See more

Company replied

Rated 5 out of 5 stars

Kin Insurance was new to me. They have competitive pricing and easy payment methods. I recommend you check Kin out. They work from mw and perhaps they will work fo you.

Company replied

Rated 5 out of 5 stars

We just opened escrow and Chris responded promptly with a quote. He asked the right questions, was shared areas we could reduce cost within our comfort level. I would highly recommend him.

Company replied

Rated 5 out of 5 stars

My decision to use kin services was due to Lori Cooms explanation and patience while discussing my choices. I have never had a more concerned representative of any company in the past explain in detai... See more

Company replied

Rated 5 out of 5 stars

Gil Santos made this experience painless. Getting insurance today can be a nightmare. Not with Kin Insurance and especially with Gil. His knowledge of the industry was so valuable.

Company replied


Company details

  1. Insurance agency
  2. Financial advisor
  3. Home Insurance Agency
  4. Insurance company

Written by the company

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Knowledgeable agents, great processes for initiating coverage and excellent rates. The best insurance company I have ever dealt with.

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Kin Insurance made me feel at ease

Kin Insurance made me feel at ease, made sure I understood every single point in the policy and they I felt vey comfortable with their services.

18 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Update, Review, and Payment

I needed to update my information and make a payment. The agent was patient and knowledgeable, and helped me review coverage to get the policy that was just right for me.

17 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Troy Warzocha was exceptional…

Troy Warzocha was exceptional explaining everything. He provided excellent customer service and surely deserves a raise. Had exceptional conversation and great impression overall. Hope leadership details this regarding having a good employee and provides a raise or sponsorship for a promotion. Troy made me give Kin five stars today!!

Thank you!

17 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi bethinbusiness, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 1 out of 5 stars

Kin wouldn't let us adjust our coverage…

Kin wouldn't let us adjust our coverage levels by customizing it. We were given a pre-configured quote. When we tried to change it halfway through, we were told we couldn't.
They renewed our policy without our consent. When I tried to cancel it they made it very difficult to do. There was no easy way to speak with someone. Chat was AI and was nearly impossible to find. I sent an email requesting cancellation, then was given 5 questions to answer before they said they would. After I answered their questions, they asked for a copy of our new policy. I told them no, please cancel it. They then called me and left a message saying they heard I wished to cancel it. I told them to quit wasting my time and to cancel it. I am now going to contact the Texas Department of Insurance to file a complaint.
I had a similar problem with Progressive two years ago.

17 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi GunPowder Gurlz, we apologize for any frustration caused. Our top priority is to provide excellent customer support, as reflected by our impressive average customer satisfaction rating of 4.8. We take feedback very seriously and want to help address your concerns.
As a courtesy, we request proof of new coverage to verify your cancellation date and ensure there's no lapse during your carrier transition. We're sorry this impacted your experience with Kin. However, this review doesn't provide us with the information we need to locate your account. Please be on the lookout for an email from Trustpilot requesting additional information so we can contact you and review your situation. We hope to hear from you soon.

Rated 5 out of 5 stars

The agent Kimberly was great to work…

The agent Kimberly was great to work with.

17 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Kin is truly an excellent company

Kin is truly an excellent company, the pricing structure is fair and have no complaints, so far I'm very happy.

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Excellent I needed to change my auto…

Excellent I needed to change my auto pay account it was handled very fast and easy

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Bundling Home and Auto.

I received an email that Kin was now offering auto insurance. I had switched homeowners to Kin several years ago and the savings were substantial especially since we live in Florida. My auto insurance was up for renewal and because I had 2 small at fault claims the rate practically doubled. I contacted Kin to get a quote. Theresa Smith provided a truly outstanding experience in the process of bundling of my home and auto policies and the discounts were substantial. I didn't need to look any further for auto insurance. Her professionalism, knowledge and personality were greatly appreciated.

17 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

For the first time in my Insurance experience

For the first time in my Insurance experience, I felt like I was getting what I needed
The person who helped me, Tom Fletcher was thorough answered all my questions made me feel comfortable with what I was getting with the policy. He reviewed everything to my satisfaction.

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Laila, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Risk Management thru Higher Deductible

With having a higher deductible than most, I am able to keep my premium cost at a reasonable level. I feel home insurance should only be used for catastrophic loss. I am managing my risk and betting that I will not have damage requiring insurance. After all, that's what any insurance company is betting when they sell you insurance.

17 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Tyler Alexander was just great

Tyler Alexander was just great! She was always prompt to respond to my emails (and I mean within minutes), providing different quotes for coverage levels and answering my many questions...as I said, great experience and got great coverage at a reasonable rate! Thanks Tyler!

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Auto Insurance

We were looking to change our auto insurance and I contacted Kin since we have our homeowners policy through them. The representative that I
went through was Matthew Tirado and he was extremely helpful and polite. He answered emails and all of my questions in a very timely manner and he also walked me through the entire process of changing our policy over. I would highly recommend Kin and Matthew!!

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Jeremy, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Simple process

This was beyond easy. The agent contacted me while I was online and answered the question I had. He asked a couple of questions, gave me the quote and I accepted. They provided more coverage than other companies, at a cheaper price. Completely satisfied with the process.

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Helpful staff

Ease of getting information and discussing new coverage

13 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Aliyah Hoover made getting the right…

Aliyah Hoover made getting the right insurance fast and easy. Her customer service skills were top notch and I would highly recommend getting short-term or any insurance through Kin insurance company. Also Kin is one of the only companies that insure short term rental properties in California.

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Dermaine was top notch!

Dermaine was great to work with. He was on top of everything and very helpful and friendly. I highly recommend working with him!

9 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Excellent company

Excellent company
Great value
Adequate coverage
Ease of use and communication

16 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Gregory, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 1 out of 5 stars

Stay away from this company

Stay away from this company! Or at least I hope you don’t need immediate help. It took 4.5 months to get my floors fixed. No hurricane, a broken pipe caused the damage.

15 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Irene - We care deeply about our customers' claims experiences, and we understand how distressing it can be to experience damage to your home. We do our best to process claims as quickly as possible, though timelines can sometimes be affected when additional information is needed.

Your feedback is valuable to us, and we'd like to help. However, this review doesn't provide us with the information we need to locate your policy. Please be on the lookout for an email from Trustpilot requesting additional information so we can contact you and review your situation. We hope to hear from you soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look