Kin Insurance Reviews 7,423

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,930 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are patient, understanding, and readily available to answer questions. The service provided is often described as excellent, with consumers appreciating the ease and speed of the process, from getting quotes to making policy changes. Reviewers are particularly impressed with the competitive pricing, often saving significant amounts compared to previous providers, and the quick response times to inquiries.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness,... See more

Service

Consumers find service to be positive, with many praising the professionalism and helpfulness of agents.... See more

Price

Reviewers express satisfaction with the pricing, often highlighting significant savings. Many customers... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently switched to Kin Insurance for our auto and homeowners coverage here in Florida, and I am thrilled to be saving thousands of dollars each year! The agent that assisted me, Dermaine Jackson,... See more

Company replied

Rated 5 out of 5 stars

Getting a quote was so easy, and I appreciate the clarity provided by Amanda Jewell. I got a much better rate than with Frontline, no longer am working through an agency that gave me “the best” option... See more

Company replied

Rated 5 out of 5 stars

Tom called while I was navigating the auto.ated system. He walked through the steps and helped me remove coverages I didn't need. He responded to 3 different emails within minutes unlike most reps. Ve... See more

Company replied

Rated 5 out of 5 stars

I just signed up for homeowners insurance with KIN. I haven't had to file a claim but if they follow through with claims as well as they did with phone calls, e-mails and texts I will be very impre... See more

Company replied


Company details

  1. Insurance agency
  2. Financial advisor
  3. Home Insurance Agency
  4. Insurance company

Written by the company

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kin has been fantastic

Kin has been fantastic! Started with home but brought over my auto too but now the bundle! They gave me a nice little refund as a result! Love Kin!

1 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Jennifer, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Excellent!

Excellent. Easy to work with. Great so far!

5 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Thanks Kin insurance for let me and…

Thanks Kin insurance for let me and family get bundle insurance and save a bunch.!!!

5 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Jaime, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Kin Insurance and their employees

Kin Insurance and their employees were very helpful in helping me with buying Auto Insurance and Homeowners Insurance. All questions I had were answered. Leaving me with no doubt. Kin Insurance Company and their employees have always been there for me when I've had questions. You won't regret having Kin Insurance helping you.

19 December 2025
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Kin Insurance has been great

Kin Insurance has been great! They offered the most affordable policies in my area and have great customer service. I was so happy with my home policy that I switched my car over and they gave me a bundle discount months later after that program became active. I highly recommend everyone check them out.

5 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Switching made easy

So far my experience been great. Highly recommend and great price.

5 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Low and friendly rates

Low and friendly rates. Easy to deal with. Fast quotes with good follow-up. Haven't had to file any claim yet so I can't really speak to that except to say that if they are as fast and effecient with claims as they are with quotes, fantastic. After bundeling our auto and home ins, they even gave me about a 8% rebate on my homeowners.

22 April 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Not what I was expecting

Our home has been covered with KIN for the past 3 years. While we have not had a claim, we have had a couple of questions and concerns pop up and KIN has been very helpful and quickly given the information we needed as well as informing us on their process would be related to our issue. The CSRs that have taken my calls have all treated me the same, listens to my concerns, answered my questions, and very friendly. They have given me information on how to I can lower my insurance costs where my past homeowners insurance would tell me there's nothing that can be done or want to take the time to find an answer. I hope I never have to file a claim but if I do, I truly believe there will not be an issue. My premium is well below my states average with more coverage and any options are very reasonable. Great to see a company whose other employees are as accommodating as the agent that wanted our business.

5 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

From day one of the quote

From day one of the quote, staff has been friendly, knowledgeable and respectful. Very fast patient and helpful all the way through. I'm saving a ton switching to Kin! So far so good!

20 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

If you don't have Kin insurance get it now

If you don't have Kin. For your insurance you need to get on the phone ASAP. I saved so much money switching to this company and I couldn't be happier. Not to mention the customer service was great. They were so easy to talk to and get things set up. Kin insurance one of the best decisions I've made in a while

18 March 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Theo, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Excellent service

Excellent service

5 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

I am very happy with how smooth

I am very happy with how smooth and quickly everything went. I am confident that I made the right decision

4 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Great service

Speaking with a human immediately!! Quick call back and turn around time.
JP was absolutely the nicest guy. He was very professional and took the time to answer all my questions. The rate I received was fantastic. Highly recommend KIN.

Thank you JP

5 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

A great experience for home insurance!

The customer service agent, Chris was personable, informed and knowledgeable about the subtle nuances of home insurance and coverage. The price was great as well.

4 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Buying insurance while on vacation

Tom called while I was navigating the auto.ated system. He walked through the steps and helped me remove coverages I didn't need. He responded to 3 different emails within minutes unlike most reps. Very quick since I was on vacation.

4 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Barry, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

When I first signed with Kin

When I first signed with Kin it was the best policy for me at the time. They are very helpful and knowledgeable. Their prices are more reasonable than most other companies that I checked with. I have not had a claim yet, but everyone I have talked to are very nice and friendly. I would recommend them to anyone looking for insurance.

4 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Effortless!!

Getting a quote was so easy, and I appreciate the clarity provided by Amanda Jewell. I got a much better rate than with Frontline, no longer am working through an agency that gave me “the best” options there were for their own commissions. I learned the hard way. I was able to make the switch within just a few minutes. The transactional process was superb!

4 May 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look