Kindlytoys Reviews 

390
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the high quality and craftsmanship of the products, often finding them to be excellent educational tools that children love. Reviewers also noted quick delivery and an easy ordering process. However, some customers also noted significant issues with delivery, including prolonged delays, lost orders, and items never arriving. Others were dissatisfied with products not matching expectations, citing incorrect items, changes in product size, or colors not being as vibrant as advertised. Packaging was also a concern for some, with reports of broken boxes and tape causing damage.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and appearance. Many reviewers praise... See more

Order

People report ambiguous experiences with order, with some customers praising the ease of ordering and timely... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising products as very nice,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting quick and prompt deliveries,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We ordered a Christmas gift for our niece at the beginning of December. We immediately got shipping tracking information but for several weeks it just said "label created" and "USPS awaiting package."... See more

Rated 3 out of 5 stars

Was disappointed in the packaging (tape). Puzzle wasn’t as bright and colorful as expected either

Rated 3 out of 5 stars

I really wish you had not changed the size of your product; I understand that material costs have gone up, however I would have understood and paid more, now the one I bought in the past looks awkward... See more

Rated 5 out of 5 stars

Was disappointed with how package arrived! Package was not in great shape! Box was broken but puzzle was okay. I thought colors would be brighter! Present was a hit…


Company details

  1. Childrens Toy Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

390 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.3

All reviews

(390)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incorrect order

Piggy banks came dirty on the plastic parts and one of them came without the animal that was suppose to be on the front with the name.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

This product is a piece of junk

This product is a piece of junk. First, I ordered the large board and received a tiny one. Second, it’s so thin and flimsy. Third, because it’s so small it will be of no use to my grandson as he does not yet have the fine motor skills. I wouldn’t waste my money on this. I bet I never hear back from the company regarding a refund or sending me the correct size busy board. I’m extremely disappointed.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Bank is terrible

The bank comes in pieces that you have to put together, it is nearly impossible to put together without breaking, I bought 4, 3 of them broke at some point while attempting to put together, horrible design. Do not recommend and waste of money and ruined Christmas gifts.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

AWFUL, AWFUL, AWFUL

I would give this review a 0 if I could. First, these come in pieces with no directions. The pieces are flimsy and of awful quality. Second, as you put them together, they begin splintering apart. The pieces do not fit correctly together after at least 10 minutes of effort. I wouldn’t pay $10 for this garbage product. I’m highly disappointed. DO NOT waste your money.

17 December 2023
Unprompted review
Rated 3 out of 5 stars

Not very stable but superglue saved the day

I was very excited to get these for my grandchildren. They arrived quickly and I, though they are Christmas gifts, couldn't wait to put them together. There were NO instructions in either box so I was a bit taken aback. I was able to suss out the way to do it but the pieces aren't really stable once together. The completed backs are rather unstable and I can see they will quickly fall apart if given the jolting a 5 and 8 year old will undoubtedly give it. After adding superglue to the joining tabs it is not more stable.

14 December 2023
Unprompted review
Rated 2 out of 5 stars

Piggy bank came in paper thin pieces…

Piggy bank came in paper thin pieces that had to be put together very cheap made not good quality at all and the puzzle was very thin and smaller then I thought…also I ordered a medium piggy bank but it’s very small pictures are false advertisement my advice is don’t waste your money

12 December 2023
Unprompted review
Rated 1 out of 5 stars

JUNK AND POOR QUALITY

Don’t waste your money or time with this company. The web site says it is made of quality wood, well it is nothing more than upgraded cardboard. Very cheaply made and a very big disappointment. We ordered on Nov. 12 and received it Dec. 12. I would have rated this POS a minus 3 if it had that rating. A one is way too high for this piece of junk. After you get it put together there is no way to get the money back out unless you take it apart and then it will fall apart. I can’t stress enough about the poor quality of this bank. DO NOT WASTE YOUR MONEY!!! This company needs to go out of business for representing itself as quality materials. JUNK IS ABOUT THE BEST WAY OF DESCRIBING THIS POOR QUALITY POS!! I repeat DO NOT BUY THIS JUNK!

12 December 2023
Unprompted review
Rated 4 out of 5 stars

The piggy bank is beautiful but one of…

The piggy bank is beautiful but one of my great niece named was spelled wrong. And because I sent them straight to my niece house. She sent a picture of it but I can’t send you a picture in your email. So send her the email address and she said it was not a big deal. But I think it was.

3 November 2023
Rated 1 out of 5 stars

Terrible quality

The quality of the piggy bank I ordered was terrible. It's basically cardboard and you have to put it together yourself. Unfortunately, the holes and pegs don't fit well together and it caused damage when I had to force them in. Very frustrating to pay $40 for something I probably could have made out of a cardboard box.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

You can’t get customer service from them

This company has 0 customer service despite claims of 24/7 service on their site. Received 2 emails about my order that was partially cancelled with no refund given and replied to both and have not received a response. Reached out to their email address on my billing statement and have not received a response.

8 December 2023
Unprompted review
Rated 2 out of 5 stars

Ordered 2 products

Ordered 2 products. It came 3 weeks after order. It is now 2 months since my original order and have not recieved my 2nd product. After 5 emails and 3 calls with voice mails left, they still can not tell me what happened to it. I requested a refund. It is now 9 days since that and i had to email yet again asking the status just to be told there was a technical issue … was very hopeful as these products looked so cute online. However, very disappointed in the company its self and do not recommend

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Never again

Ordered 3 items, I’m one never arrived and when requested to re send, got lost and never arrived. Quality of products received is terrible.
Won’t order again .

6 October 2023
Rated 1 out of 5 stars

Puzzle Review

I bought one of the name puzzles with zoo animals. I can't believe what a piece of ---- this product is. The puzzle pieces do not fit in the slots and it is so small. I paid $36 for something that should only cost $12 with how poor it is made.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 2 busy board and name puzzles…

I ordered 2 busy board and name puzzles on Nov 6th. I reached out 2 weeks later after still not having received the items to be told it was stuck in customs but being released shortly. Now that it is December 5th I reached out again only to be told that my order was lost in transit and offered a refund. Very disappointed and I didn’t want a refund.. I just wanted this gift for my baby for Christmas. I see I'm not the only person with this same issue. Sounds like a scam to me. Stay away !

5 December 2023
Unprompted review

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