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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as well-made, sturdy, and beautiful, often exceeding expectations. Reviewers frequently mention that the items are great educational tools and gifts, with children loving the designs and vibrant colors. The ordering process is generally found to be easy, and some people received their items quickly. However, many customers express significant dissatisfaction with customer service, reporting unresponsiveness, lack of support, and issues with tracking orders. There are numerous complaints about orders not arriving, being delivered incorrectly, or experiencing significant delays, despite advertised shipping times. Some reviewers also received products that were not as ordered, had missing parts, or showed signs of poor craftsmanship like peeling paint.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers praising the items as "very... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over orders not... See more

Quality

Users describe positive interactions with quality, with many reviewers finding products to be very nice,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising easy ordering and... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as horrible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just w... See more

Rated 4 out of 5 stars

Grandson will grow into this toy. Still a little bit young for him.

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Childrens Toy Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Mickey Mouse ear headband holder

I ordered the Mickey Mouse ear headband wall holder and when it was delivered, the frame was broken into pieces. We tried to fix it but it wouldn’t stay together so we could not use it. I contacted the support team multiple times and have yet to receive any contact back. Very disappointing.

14 March 2024
Unprompted review
Rated 4 out of 5 stars

I love the product

I love the product. It would be nice if there will be an email confirmation stating that the company receives the order of the customer, just as stated on the website.

6 February 2024
Rated 1 out of 5 stars

Payed and didn’t receive

I ordered a personalized puzzle board for my grand daughter’s bday . I have not received updates on my order and they don’t respond to my emails. Payment has gone through so they’ve received my money yet I have nothing to show for my purchase. I think 2 months is plenty of time for them to respond. Extremely frustrated and will not purchase items from them again.

23 January 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting for my order....3+ months

I also placed an order in October and heard nothing for months. Called and left a message in early January then got an email the next day my order was shipped. Still haven't received it. "Support" email gets you no response. Possibly the orders received were overwhelming but company should reach out to customers and at least give a status. Very dissappointing.

5 February 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Experience

I placed an order on January 12th and I still haven’t received any updates on my order. When I try to track it, it says no order available. I’ve sent 2 emails over the past 3 weeks regarding this issue and I haven’t heard back from anyone. I’ve even tried calling them several time and still couldn’t get ahold of anyone to help me.

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Accuracy

I am always worried when I want something personalized but my grandkids' Christmas ornaments were perfect. I would use this company again.

4 January 2024
Rated 3 out of 5 stars

Neat concept, but....

Neat concept. However, when assembling it the wood slots cracked. Once it's opened it will be ruined as the wood notches are too close to the edge. Needs a redesign.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Great products and service

The busy board I ordered is great for my 1 year old son. It is well made, the colours are great, and it will be a great learning tool for him. The website and customer service has been great.

26 January 2024
Unprompted review

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