kindredfires.com Reviews 20

Do not buy from here! They put out of stock items on their website and let you buy them, only letting you know the day after that they're actually out of stock. I was so disappointed as I couldn't get another engagement present made for my friends in time. Very bad service as I thought they would have learned to not do this after all the bad reviews on here.

I ordered a gift for a friend. They happily took my payment and confirmed my order. Then days later they admitted the candle isn't actually in stock and tried to get me to swap to a much worse alternative.

The candle still shows as in stock online, and I've informed them of this but they haven't changed it.

Looking at reviews, this is clearly a common pattern.

Extremely disappointing. Don't order from these scammers.

If I could give six stars I could!

The candle smells exceptional, the price is very reasonable compared to other 100% soy alternatives, and the delivery was very speedy and was delivered in time for a birthday gift. I will definitely be ordering from Kindred Fires again and I am incredibly pleased.

Thank you!

Still to receive order despite them sending Royal Mail tracking. 2 days late and 2 separate emails asking where my order is, only to get old that by error it was not added to production queue. So they are sending it fast but no refund of initial postage fee. As this was a gift it put me in a bad spot so will be unlikely to use them again. Even if I get the order and it’s great I cannot rely on this company.
Had to tell friend her present would be late and not ready for her birthday celebration. So embarrassing!

Awful customer service! Sell out of stock items, then wait for you to complain you haven’t got your order before even considering a refund! Much better companies out there for candles.

I bought a personalised candle and some other gifts for my wife for our anniversary. Items were sent quickly, beautifully packaged. The quality exceeded expectations, both the scents and gorgeous designs. Love that this is a home based company. Will use again

The candle smells lovely but the photo on the website shows a candle sitting on a base, the description describes it as on a clear base which apparently is the bottom of the candle and there is nothing to sit the candle on, this is misleading, please be aware when you buy the candles even if it shows it sitting on a base it is not included!

Such an excellent company. I have been buying candles from Kindred fires for over a year and they are my go to gift for all special occasions. Candles are always greatly received by the recipient. I have also purchased a number for myself the scents are amazing. Excellent customer service and any queries are responded to quickly.

This is a small family run business which I will continue to support in the future. 🙂

I think there have been some issues with ordering and items going out of stock which will hopefully be rectified soon. A small bump in the road. I have never had any issues in the past.

I look forward to the autumn and winter scents 🍁🍂

Completely useless lied that its been shipped then tell me its out of stock.a company that lies don't buy from these low life scammers.

Extremely disappointing first experience. I ordered a candle with next day delivery for a wedding anniversary gift, only to be told after placing the order that the item was out of stock. There was no indication of this on the website when I paid.

Customer service contacted me just before closing, offering a refund or a swap, but didn’t give me a chance to respond before simply cancelling the order and refunding me—despite me never requesting that. This left me without a gift for an important occasion, and no compensation was offered for the inconvenience or the failed next day delivery.

Very poor service, lack of communication, and no accountability. I won’t be ordering again.

Extremely helpful when supplies were delayed, offered many options. Glad I waited as when the candle arrived It is beautiful. Exceptionally good quality product, smells amazing. I ordered the happiness blends candle and the scent is perfect for my daughter as a wedding morning present. Thankyou very much.

Expected better after reading reviews. Very little aroma and burnt quickly.

I love the product - Kindred Fires is my go-to for special personalised gifts!

I had an issue recently and while they were a little slow to respond, it did eventually get solved. Thank you to the team and for creating such beautiful gifts!

I purchased a Libra scented candle for my daughter’s birthday and realised as soon as I placed the order that I had not chosen the correct scent for it. The Kindred Earth team were super-helpful and corrected it before it was scent off. Beautifully packaged when it arrived. Fully recommend for home and for gifts. Love your candles!

Summer breeze smells absolutely beautiful and the packaging is just perfect. Really happy quick delivery five stars.

Absolutely perfect service thank you so much. The candles and gifts arrived so beautifully I don’t want to give them away! Would definitely recommend and use again xxx

Lovely gifts and absolutely amazing customer service.
I ordered a 'the date we met candle' and managed to put the wrong date on which I only realised after it had been sent out. I contacted them to ask if I could have another label, they got back to me super quick and I had my label 2 days later... they also didn't charge me any extra for this!
Candle is lovely and smells fab too!
Will definitely be ordering again!

Amazing, high quality products and really fast delivery. Can't recommend them enough and will definitely be buying from them again for future gifts. 🙂

Amazing quality and super fast delivery.
I was able to make changes to my order after they were dispatched and was able to detail how I wanted everything presented. Couldn't recommend them enough!

These candles are absolutely stunning the service is so fast I love them, thank you!