Kinetic Estate Agents Reviews 

306
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for being friendly, helpful, and professional, making interactions pleasant and supportive. People frequently highlight the excellent service, noting the staff's proactive approach and dedication to guiding them smoothly. Reviewers appreciate the consistent communication and quick responses, ensuring they are always well-informed. Many customers found the company highly efficient, often moving quickly to market properties and finding buyers, managing sales effectively for smooth completion. The team frequently goes above and beyond, providing valuable insights and support, even in complex situations, resulting in a stress-free and successful experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find the service to be positive, with many describing it as professional, straightforward, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We switched to Kinetic after being a bit underwhelmed by our previous agent. What a difference. They do the basics really well, i.e., answer calls, respond to emails etc. and all very quickly. That... See more

Rated 5 out of 5 stars

Jo has been amazing all the way through my sale which was a long and at times a difficult process but I knew that she was always looking after me and chasing all parties all the way through. I would d... See more

Rated 5 out of 5 stars

Jo was absolutely fantastic, she constantly went above and beyond to help make the process go so much smoother . I cannot recommend kinetic highly enough, I would give 10 stars if I could! Well done J... See more

Rated 5 out of 5 stars

A fabulous company! Extremely helpful and great at kerping us fully informed about what was happening. We are currently buying a property in Lincoln which has been on the books of Kinetic. It was a co... See more


Company details

  1. Estate Agents

Information provided by various external sources

* We are a fresh and dynamic hybrid estate agency with a high street office who offer a traditional approach to selling along with an Online only service, both of which have low and fair selling fees and without compromising any level of service or marketing. * With a wealth of experience, we know what works to achieve the highest possible price for your property without the need to fund overpriced and pointless marketing techniques. We are able to keep our overheads low which enables us to pass these savings on to our customers. * We offer everything from professional standard photography, floorplans, virtual reality tours and we advertise on the major portals such as Rightmove, Zoopla and Prime Location.


Contact info

4.8

Excellent

TrustScore 5 out of 5

306 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(306)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient

I’m a first time buyer and Jo could not be anymore fantastic to keep the whole process smooth. Very quick with response times and very quick on acting on the enquiries made. Thanks again for being brilliant.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Smooth, professional and incredibly well-handled

We recently sold our home through Kinetic Estate Agents, and I can honestly say the experience exceeded all expectations. From start to finish, the entire process was smooth, professional, and incredibly well-handled.

A special mention has to go to George, who was absolutely outstanding throughout. He was always available to answer any questions we had (no matter how small), kept us regularly updated, and went above and beyond to make sure everything ran as seamlessly as possible. His friendly and approachable manner made a potentially stressful process feel calm and manageable.

What really stood out was the personal touch and genuine care shown by the team. We never felt like just another sale—George and everyone at Kinetic made us feel supported and reassured every step of the way.

Thanks to their hard work and dedication, we were able to sell our home quickly and with confidence. We wouldn’t hesitate to recommend Kinetic Estate Agents to anyone looking to sell or buy a property. Top-tier service from a team that really cares.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommend

We couldn’t be happier with the service we received from Kinetic Estate Agents when selling our property. From start to finish, they went above and beyond—nothing was ever too much trouble. They arranged and carried out out-of-hours viewings, got our property on the market quickly and nothing was ever too much trouble which made the entire process so much easier for us. The personal touch and friendly professionalism from the team made us feel genuinely looked after throughout. We would like to thank Matt, Jo and Nina in particular for their speed of service and constant updates and communication throughout the process.

Also the quality of the property photos taken were a key factor in generating a host of interested parties in the property—they were clear, professional, and really showcased the home beautifully. It’s rare to find an estate agent that combines such high standards with a truly caring service. Highly recommended!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

5 stars!

Used kinetic to list my property and they were also who our new property were using. Brilliant experience, wonderful team who couldn’t be more hopeful. They were key in assisting our chain staying calm which isn’t always easy in properties. 5* review earned. We will 100% again should we move again

18 May 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing service – felt like my home wasn’t even for sale

I had a very poor experience with Kinetic during the 4 months my property was listed with them. Over the entire contract period, we had just one viewing, and no offers, which is incredibly disheartening when you're trying to sell what should be a very marketable home.
From the start, things were handled poorly. The photography was subpar, with bad lighting and awkward angles that didn’t do the property justice. The floorplan took far too long to finalise and still contained errors even after multiple attempts to correct it. This caused unnecessary delays in getting the property live, despite initial assurances that it would be up much sooner.
Throughout the listing period, the only suggestion I was given on how to improve interest in the property was to reduce the asking price, which is a lazy and generic tactic that requires no effort from the agent and showed no attempt to tailor a strategy for my specific home or situation. No advice was offered on presentation, staging, or any creative marketing ideas. There was an attempt made to offer me extra premium listings on Rightmove and a free virtual tour of the house, but this only came once I gave notice to leave the market with them, which in my opinion was too little too late.
The fortnightly update emails were equally uninspiring, usually just a copy and paste of Rightmove stats telling me how poorly the property was performing, followed by a vague “let me know if you have any questions.” The only question I had was why they were asking me for ideas when I was paying them to be the “experts”.
In truth, it often didn’t even feel like my house was for sale. The lack of engagement, poor marketing, and absence of strategy made it seem like my listing was simply forgotten about. Other agents in the area clearly managed to generate viewings and offers on comparable properties, Kinetic did not.
I gave notice and moved on once my contract ended, and I definitely wouldn't recommend Kinetic based on my experience. Another house down my road which was on with Kinetic has also just left the market without a sale, and from what I saw a similar lack of interest, so I know that I am not alone. Sellers deserve better than a passive approach and generic advice, especially when trusting a professional service to handle something as important as selling a home.

10 June 2025
Unprompted review
Kinetic Estate Agents logo

Reply from Kinetic Estate Agents

As per our response on Google.....

Thank you for taking the time to leave your feedback, and we’re truly sorry to hear that you were left feeling disappointed by your experience.

As an independent business, we take every review extremely seriously, especially as you feel let down, as we pride ourselves on delivering a professional, personal service. It’s deeply saddening to read your comments, particularly because we genuinely tried to respond to your concerns and work collaboratively with you when you did raise them.

While we fully understand the frustration of a property not selling within the timeframe hoped for, we’d like to respectfully address a few points raised. When you expressed concerns, we responded by offering to make arrangements to improve your marketing and a personal visit to discuss concerns face to face and offer a free video tour but you declined. This is something we feel reflects our commitment to listening and finding solutions together not just ignoring our clients.

To help generate additional interest, we offered to cover the cost of a extra Feature box on Rightmove on top of the premium listing that was already listed and paid for and the feature box that was paid for upon listing, which helps to boost visibility, a step above the standard marketing approach and sometimes charged extra for by other agents as it does cost the agents to do so.

Regarding communication, we always aim to keep our clients informed with transparent updates, and while we regret that the content of those updates did not meet your expectations we did stay in touch and not leave you completely in the dark as we hear a lot of agents do and leave clients just sat online wondering, the updates were based on real-time data and feedback. We welcome input from our clients, but we absolutely do not expect them to be the experts, that’s our role, and we are sorry it felt otherwise to you.

We are only human, and although we work hard every day to support our clients often going above and beyond, it is clear in this instance that we fell short of your expectations. That truly upsets us, as this is far from the typical experience people have with us, something we believe is reflected in the overwhelmingly positive reviews we receive across all platforms.

Online reviews carry real weight, and while we fully respect your right to share your perspective, we also hope readers will understand that this situation does not represent the service we strive to deliver on a day to day basis or that which the vast majority of our clients experience.

We’re sincerely sorry that you felt this way, and we wish you the very best with your onward plans.


22.15 pm - 17/06 additional comment to your original review that has now been edited - as per our initial reply we feel saddened that you felt the need to edit the original review but we again wish all the best

Rated 5 out of 5 stars

Kinetic Estate Agents have been…

Kinetic Estate Agents have been fantastic! We had previously spoken to various agents regarding listing our properties and even went to a different agent initially (which was short lived).

We had an introduction to Kinetic and it was a great choice on our part! The team has been brilliant. As we have multiple properties listed with Kinetic and Kinetic New Homes, we have dealings with all members of staff.

A special thanks and shout out does go to Jo. Our properties haven't be the easiest to deal with, nor have I (calling most days) but she has never let me down in terms of sales progression and knowledge of what's going on through the chains.

The whole experience of buying and selling houses is complicated and stressful but what's really nice is that I feel like we have made friends with a few of the team along the way!

If you are thinking of buying or selling through Kinetic, I cannot recommend them highly enough. Even our last buyers said that Kinetic have been amazing and they didn't use them!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Very attentive, super helpful

I'm a first time buyer and honestly Jo, James and the team have been such a great help throughout- they're very attentive and quick to respond/ answer any questions I had (I had many).
They were patient and kept me up to date with everything that was happening. There were a couple of times I went to email the solicitors to ask a question, and I would find I had been Cc'd into an email from Jo asking the very same thing, so that was always a pleasant surprise.
I'm very glad I decided to go with Kinetic for my first property all in all. Thanks, team! :)

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Like many Estate agents I think they over valued the property but better that than undervalue and selling it quick and too cheap.Also the market changes almost overnight at times so it isn't always possible to be exact. The Market found it's value with a good amount of views and they found us a cash buyer so very pleased with the result. All those we dealt with were excellent and always on hand to help and give advice and inform us of any feedback. Special thanks to Nina and Jo for especially lovely and helpful through the whole process.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

I found Kinetic constantly available…

I found Kinetic constantly available and helpful, a more local, non-Corporate feel if you will. The property I bought had a very tight timescale within which to complete and the Kinetic team were always on the case, ensuring my interests were kept tightly in focus. I'm very happy with the service I received throughout.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

We cannot praise Jo Foster enough!

We cannot praise Jo Foster enough for her help, support, advice and patience with our house purchase. To say it’s been a bumpy ride is an understatement, who new buying a second property could be so problematic… A big thank you Jo, for going above and beyond 😊 Anita & Haydn

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Kinetic always there, always helping …

Very delighted with the excellent service received from Kinetic team from start to finish. Always professional, courteous, helpful and supportive. And with a great ‘listening ear’ at the stressful moments, especially Jo! Highly recommend. Thank you so much Kinetic.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Estate Agent.

Amazing Estate Agent.
Nothing was too much trouble for the team at Kinetic Lincoln. First viewer purchased our house. Over the moon. Thank you again to everyone at Kinetic. Would highly recommend if you want to sell your home or rent.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Really great experience with Kinetic

Really great experience with Kinetic! Jo was super helpful from start to finish and always aimed to answer my questions quickly! She kept chasing up solicitors and the seller on the regular and kept things moving along nicely. Only a few weeks until I complete now and it's been a painless experience!

Thanks to Jo and the whole team.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

The Kinetic team have been brilliant…

The Kinetic team have been brilliant throughout our buying and selling process. They care about their customers and are easy to communicate with.

We were impressed from the first time we spoke to Kinetic and they worked hard to make sure everything ran smoothly. There is definitely a reason you will see more and more houses being sold with Kinetic. Huge thanks to Jo and George in particular who were brilliant.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!

From start to completion Kinetic have gone above and beyond for us.
Matt was efficient with taking photos of our property and when we needed a couple of updates, he came the same day. George updated us weekly, and had great communication with us. Nina was always so lovely, and Tim showed the majority of people around our house. He genuinely cared about our sale!! Jo was fabulous throughout. She constantly kept us updated and chased our buyers Solicitors. She emailed us even when she wasn't at work and was brilliant throughout. Would 100% recommend kinetic to everyone! They genuinely care and recommend reputable and efficient solicitors! Thankyou again for everything x

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable, helpful and friendly

The selling process was made less stressful because of the help, advice and patience from the staff at Kinetic.
We had a few bumps along the way but Kinetic, (and especially Jo) helped us overcome these and were always there to answer questions.
If you're selling your home then Kinetic are definitely a great choice.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, amazing, fantastic

These guys are what all companies should be. The service is phenomenal from start to end! Consistently excellent communication, approachable and even at the end chasing solicitors for updates and pushing for progress.
We dealt with a few other agencies in the process for viewings and offers and frankly Kinetic made even the better alternatives look like amateurs.

Their reputation locally is fantastic, and for good reason. Quite simply you won't find a better estate agent out there and can guarantee if you go elsewhere you'll regret it.

23 September 2024
Unprompted review

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