Kinetico UK Limited Reviews 

500
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and quality products. Customers consistently praise the staff for their professionalism, helpfulness, and extensive product knowledge, making interactions pleasant and informative. Many people appreciate the engineers' efficiency and thoroughness in diagnosing and resolving issues, often going above and beyond to ensure satisfaction. However, some customers expressed dissatisfaction with product durability, noting units failing prematurely and concerns about the availability of replacement parts. A few reviewers also mentioned issues with customer service transparency regarding product costs and after-sales support, as well as extended waiting times for service appointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their politeness, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with their... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting the helpfulness, knowledge,... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with their water... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Has my water softener system been serviced today by Reece. He tested the whole system and found that an issue related to calibration was set too low during the initial installation. He talked me thro... See more

Rated 5 out of 5 stars

Reece visited today, second year of servicing and is friendly and thorough and most helpful. We appreciate Kinetico’s advisors at helpline centre, knowledgeable and friendly. Great water softener an... See more

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more

Rated 5 out of 5 stars

New unit fitted today to replace very old previous of different make. Thomas fitted it in a timely and very tidy manner. Explained any questions I had and was a very pleasant chap with a professiona... See more


Company details

  1. Water softening equipment supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(500)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product,Excellent service

We’ve have had a kinetico softener for many years now and would not be without one. with yearly maintenance checks it’s been amazing. Replaced recently with a new one as previous one finally gave up. After a few small issues, which were delt with immediately its finally back up and running. No more nasty water.
All the guys involved from the lady on the end of the phone to the technicians who visited us and finally sorted it out I can’t thank enough. Everyone has been polite, caring, respectful & knowledgeable. Wouldn’t choose anyone else.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

We have been using the Kinetico water…

We have been using the Kinetico water softener and K5 filter for over three years now, and the water quality in our house is truly unbeatable. It has saved me so much time and effort compared to before, as I no longer have to constantly descale our appliances. Today, Charlie came out to complete our annual system service. He was fantastic, and the system continues to run flawlessly. Highly recommend!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

A complex problem resolved

Nathan was faced with a complex problem on a new softener that had thus far proved very difficult to resolve by other technicians. He was very thorough & explored every avenue over a couple of hours. He found the problem & the machine works at last. It was a pleasure to meet him

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Kinetico service

I brought a property with a Kinetico water softener fitted, never had one before so had no idea about it. Alfie came to do a service on the unit, but he was incredibly helpful and went out of his way to explain every detail about the unit, how it works, regular maintenance and how to get the best out of it. He left me feeling so much more informed, as well as other product options to add for the future. Thank you Alfie!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed, Charlie came out to service my old softener (Kinetico cube), mentioned it was getting towards the end of its life (approx 7 years) and was able to successfully fit a new replacement

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Reece

Reece came to us today, texted to say what time he would arrive, and was on time, very polite, very professional, and we are very pleased with the service we received today
Thank you N. Borrelli

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Charlie helped fix a problem with the…

Charlie helped fix a problem with the installation of my water softener (previously installed wrong by my plumber). He was professional and efficient and I’m pleased to have my softener back up and running. Would definitely recommend

8 May 2026
Unprompted review

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