kingfisherwindows.co.uk Reviews 

95
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable sales team for their helpful guidance and patience throughout the entire design process. People mention that workers are extremely polite, punctual, and always respectful of their homes during the installation process. Reviewers are particularly impressed by the efficient installation process and the consistently high quality of the final products. Consumers also appreciate how carefully the teams clean up all the mess after completing the hard work. Everyone notes that communication is completely smooth and any small needs are resolved very quickly indeed.

What people talk about most

Service

Consumers find service to be positive, highlighting a seamless experience from the initial quote through to... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and high... See more

Product

Users describe satisfaction with the product and overall quality. Consumers highlight the attention to detail... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kingfisher provided a wonderful service from beginning to end. There was no hard sell from the salesman, just clear information, helpful advice and a competitive price. We were given a fitting date mu... See more

Company replied

Rated 5 out of 5 stars

Good service from start to finish! and the fitters Chris & Craig were friendly, worked hard and was very tidy. There was no damage to plasterwork or redecoration needed. Very pleased at the attention... See more

Company replied

Rated 5 out of 5 stars

Big props to our sales guy, Phil, who was endlessly patient and more than happy to talk through every little detail. We were replacing our windows and kept changing our minds about the design, and he... See more

Rated 5 out of 5 stars

We are delighted with our new windows! From Jeremy’s initial quote to the efficient scaffolding team, the process was seamless. The two fitters were excellent installing all 10 windows in under two da... See more

Company replied


Company details

  1. Door shop

Written by the company

For 30 years kingfisher Windows have been designing and installing premium quality windows, doors, and conservatories for homes throughout Yorkshire. We pride ourselves on offering an innovative range of products and services delivered by an incredibly passionate and professional team with the traditional values of a family owned business. Find out more at www.kingfisherwindows.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

95 reviews

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4.9

All reviews

(95)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

My parents had Kingfisher out to…

My parents had Kingfisher out to replace their front door. The gentleman that came went above and beyond. Not only did he lower the threshold but He even put the bell back on and meticulously cleaned up after himself. Incredibly good work. Very happy and would highly recommend.

23 May 2023
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi,

The Kingfisher team are pleased to hear that you and your parents are happy with the work and level of service received. We hope you all enjoy the new entryway and front door.

Please keep us in mind for the future, we would love to work with you again!

Best wishes

Rated 5 out of 5 stars

First class service

We decided to go with Kingfisher on a recommendation and we were not disappointed. We have received excellent service from start to finish. The fitters, Chris and Craig, went above and beyond to provide a first class installation. They were prompt, courteous and friendly, making sure we knew exactly what was happening at every stage, and also how to maintain our new windows and doors. They cleaned up conscientiously, both during and at the end of the day We would certainly recommend this company to anyone considering replacement windows and doors.

17 April 2023
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Judi,

Thank you very much for your 5 star review!

We are so happy to hear you are pleased with the service you received. Enjoy your new windows and doors!

We hope to work with you again in the future!

Rated 5 out of 5 stars

This is the 3rd time I have used…

This is the 3rd time I have used Kingfisher. They are an excellent company providing good quality windows and doors but with a tailored service. They are very good at advising when making choices and at keeping you in touch when surveying before installation. Excellent service

9 March 2023
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Tonia,

Thank you very much for your 5 star review!

We are very pleased to hear that you keep coming back to Kingfisher and we hope you enjoy your new windows and doors!

We look forward to working with you again in the future!

Rated 5 out of 5 stars

Problem solved

I rang up on Thursday about a small problem with my external doors and an appointment was made for the following Monday, great. Russ came nice and early in the morning and quickly saw and dealt with the problem. He was efficient, polite and helpful. I have no hesitation in dealing with and recommending Kingfisher.

23 January 2023
Unprompted review
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Reply from kingfisherwindows.co.uk

Thank you for your lovely review.

We are delighted to hear that you have received brilliant customer service and had a great experience with our Service team.

Rated 1 out of 5 stars

A terrible company

A terrible, terrible company. With the exception of one room, all others had considerable damage to the plaster work and ledges which they claimed they would repair and made arrangements for a tradesperson to carry out the repairs 13 days later, which they then didn't turn up to or even phone to apologise. They also broke the toilet seat and said that it would be replaced. After having to make numerous inquiries chasing this up, 12 days later a fella turned up with the cheapest piece of plastic tat they could find, nothing similar to the one that broken (foolishly I expected quality like for like). Not only that, but it doesn't even fit properly. Disgusting behaviour and customer service and explains why a staggering 20% have given them only 1 star. I will now take them to a small claims court. Be warned and stay away.

1 December 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Good Evening Mr Benton.
Apologies for the late reply but I could not find you in our system as a customer and you did not provide any other means to identify the project.
Having made enquiries I now understand your property to be part of a larger scheme we are carrying out for Kirklees Council and I have spoken to the relevant people.
As you know we have been out to your property with Kirklees council and jointly inspected the works along with yourself as is the agreed procedure for all properties on this contract. You highlighted some small issues which Kirklees deemed of a minor nature and the remedial actions were agreed. You also highlighted some damage to your toilet seat which it was agreed to replace. When we attended the property on Tuesday 13th December you did not afford us the opportunity to carry out the agreed works so unfortunately we are not aware if the replacement toilet seat is suitable or not.
If you are not satisfied with the proposed repairs then we are of course happy to discuss this and carry out any works necessary, but unfortunately you need to raise these issues through the proper channels, which in this case is the site team at Kirklees who are overseeing the contract so they can agree and instruct us on any further / alternate works.
Lastly, we do not understand why you are threatening to take us to a small claims court. There is no contract between us, making spurious threats of legal action is unnecessary and unfounded.

Rated 1 out of 5 stars

Bad customer service

I don’t usually post bad reviews but feel like Kingfisher Windows experience wasn’t great. First they couldn’t make it original fitting day so I’ve lost day of holiday. I have no issues itself with quality of the door but fitter used brown silicone to finish which look awful an doesn’t match my windows(wasn’t even ask if I wanted brown). I made complaint to the company but was completely brushed off by guy called Paul, he said that as a standard the used brown which is not true as they fitted my neighbors door and used white. Really not happy with the service.

8 October 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Good Afternoon I am very sorry that you feel you have not received a great service from Kingfisher. Firstly I would like to apologise for the cancelled appointment, but unfortunately due to unavoidable circumstances we had to re arrange so we arranged for the Saturday (which we do not work normally) so you did not have to take another day off which we where very aware of. With regards to the silicone we have used our standard which is Teak, unless we are asked to use the White, as we feel white tends to look dirty a lot quicker. As you stated your neighbor had their door finished with White which they would have asked us to do at the time of fitting their door. If you had asked the fitters at the time, they would have gladly done this in White for you too. When you called Paul he did not brush you aside at all but was just pointing out the benefits and why we use the Teak. From the conversation you had with Paul, I understand that you were happy to leave it as it was. Obviously you have now changed your mind and we are happy to come out and replace the Teak with White silicone. Paul will be in contact to let you know when we are able to do this for you.

Rated 5 out of 5 stars

AN EXCEPTIONAL COMPANY

WE HAVE JUST HAD A DOOR FITTED BY CHRIS & CRAIG
THESE GUYS ARE A PLEASURE TO WORK WITH THE JOB WAS DONE VERY EFFICIENTLY & PROFESSIONALLY, THEY EVEN TIDIED UP AFTER THEMSELVES - FIRST CLASS RESULT
IT WAS GREAT HAVING TRADESMEN YOU CAN TRUST - WOULD WE USE THEM AGAIN - YES WITHOUT ANY HESITATION WE WOULD ALSO RECOMMEND THEM TO YOU
FINALLY DEALING WITH KINGFISHER IS EXCEPTIONAL ....RIGHT FROM JEREMY WHO DID THE QUOTE TO THE SURVEYOR CALLING, PAUL WHO ORGANISED INSTALLATION AND FINALLY LOUISE IN THE OFFICE THAT TOOK THE PAYMENT

4 September 2022
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Reply from kingfisherwindows.co.uk

Hi Mike,

Thank you for your 5 star review!

We are so pleased you are happy with your installation and with our team.

We would love to work with you again, and hope that you will recommend Kingfisher Windows in the future.

Rated 5 out of 5 stars

Best window/ conservatory manufacturer/fitter in West Yorkshire

Having used several of the bigger window companies in West Yorkshire, we can say that Kingfisher are definitely the best in terms of quality and customer service. Friendly, but non-pushy sales staff, great office and back room staff, and our fitters, Chris and Craig, were really first class. No redecoration required, the internal finish is that good Externally they knew to advise us to have a stone coloured silicone sealant, instead of matching the frame colour, for a much better appearance. Well done!

18 August 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Alice,

Thank you for your 5 star review!

I am very pleased to hear that you had such a great experience with our team.

I hope you will recommend Kingfisher Windows in the future.

Rated 5 out of 5 stars

Very happy customers!

We have just had all our windows and doors fitted by Kingfisher of Leeds. What a fantastic team... efficient, professional and polite from initial quotation through to installation. The windows have completely transformed our home and we couldn't be happier with the outcome.

Massive shout out to Chris and Craig, the installers, who are top craftsmen and so professional and friendly with a helpful attitude... they are diligent and speedy grafters who were totally respectful of our home and family. It was great to hear them singing while they worked... lol! We would definitely recommend the team.

7 August 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Marie,

Thank you for your 5 star review!

I am delighted to hear that you had such a great experience with us and were pleased with our installation team.

I hope you will recommend Kingfisher Windows in the future.

Rated 5 out of 5 stars

Kingfisher Windows - Brilliant service and support

We have had our windows, door, soffits and fascia's and internal windows sills replaced by Kingfisher Windows of Leeds. We are absolutely delighted with the products and the care taken by Andrew and Russ at Kingfisher. The products are of brilliant quality and light years in front of the nearest competition. They are very reasonably priced and the technicians that install the products take time to ensure that everything fits perfectly and that we are fully trained on how to use and care for the products. We are delighted with the company and with the service that we have had from them and wanted to mention Andrew and Russ individually and to thank them for their brilliant customer service.

25 June 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Edward,

Thank you for your 5 star review!

I am so glad to hear that you had a great experience with our team and are pleased with your replacement windows, doors, soffits, fascias and window sills.

I hope you will recommend Kingfisher Windows in the future.

Rated 5 out of 5 stars

Wonderful conservatory roof replacement!

Like so many others we couldn't use our conservatory for several months every year. Looked into having a solid roof put on and realised it was a job for professionals using a system approved by local authority building control. Turned to a couple of firms for quotes one of which was Kingfisher who we'd used about 20 years ago at our previous property. The quotes were very close so we went with kingfisher as we had a good experience previously, albeit a long time ago.

Home visit and quote was quickly organised and order placed. Was initially told to expect a 3 or 4 month wait for work to commence but delighted that everything came together within 6 or 7 weeks. Communication was pretty good including with the subcontractors when they were brought in for specific tasks, eg scaffolding. The two kingfisher installers, Craig and Chris, were excellent, very skilful and considerate and great ambassadors for the company. The plasterer was a craftsman as well as an entertaining character. The sub contractor electricians were excellent and extremely thorough.

The end result is fantastic, given a wonderful fresh look to our conservatory and the effect on temperature and noise is every bit as good as we expected. It's an expensive alteration but has unquestionably enhanced our home and we can highly recommend kingfisher to anyone thinking of going down this road.

30 May 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Paul,

Thank you for this fantastic 5 star review!

We are so pleased to hear that you had a brilliant installation by our team here at Kingfisher Windows. We are also delighted to hear that you are happy with your new conservatory roof.

We hope that you would recommend Kingfisher Windows in the future!

Rated 5 out of 5 stars

Quality installation

We are absolutely thrilled with our bespoke patio doors that we have just had installed by Kingfisher Windows. Les and Jack were brilliant with the building work and Chris & Craig did their magic with fitting the doors. Top marks to Kingfisher for employing a highly competent team of craftsmen. It makes all the difference.

18 May 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Heidi,

Thank you for your 5 star review! I am delighted to hear that you had a great experience with our team and are pleased with your new bespoke patio doors.

I hope you will recommend Kingfisher Windows in the future.

Rated 5 out of 5 stars

I have just had an conservatory by…

I have just had an conservatory by Kingfisher. There was extra building work because of the design.
The building work was done by Les and his son Jack.
Their expert knowledge and work manship and eye for detail made the whole project and build first class.
Many thanks for a great conservatory

13 May 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Anthony,

Thank you for your 5 star review! I am so glad to hear that you had a great experience with our installation team and are pleased with your conservatory.

I hope you will recommend Kingfisher Windows in the future.

Rated 1 out of 5 stars

Absolute Shambles

Absolute Shambles. Windows put in badly so drafts coming in and I can hear everything outside so loudly I keep thinking I've left them open. There's a line on the inside of the glass on my kitchen window and the seal on the bathroom window ripped as soon as I opened it. The worst of all is the back door, there's daylight coming through the bottom between the door and the frame The workmanship it horrendous. I have rung up and complained and was told David would ring me and get in touch to sort these issues out. He didn't ring but I found a note scribbled on a piece of scrap paper pushed through my letter box saying he'd called round but I wasn't in. That was the whole point of him ringing me first. I did try to contact him but his phone was off so I left a text message. Still no reply.

7 May 2022
Rated 5 out of 5 stars

We can’t say enough about Danny and…

We can’t say enough about Danny and Chris - hard working , perfectionists in their job and a pleasure to have in our home . They made a fuss of our 3 year old which was lovely and their work was really great .

Will def recommend- thanks for having such fab staff !

21 April 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Verity,

Thank you for your 5 star review!

We are so pleased to hear that you had a brilliant experience with our installation team.

We hope that you will recommend Kingfisher Windows in the future.

Rated 5 out of 5 stars

Conservatory Replacement

Kingfisher windows have recently installed a new patio door to our bedroom along with a new picture window in place of French doors in our hallway and a replacement conservatory which has a solid roof against the old polycarbonate roof. Their installation engineers were Chris and Craig. Our experience is that everything in this project has been professionally executed to the highest standard. The workmanship of the installation team has been of the highest order and keen attention has been paid to the smallest detail. The workers have cleaned up at each day's end and treated our home with great respect. Needless to say we are delighted with the finished product and can readily endorse this service with our highest satisfaction level. Thank you for a great job - well done!

20 April 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Howard, thank you for your fantastic review!

We are delighted to hear that you had a brilliant experience with our installation team.

We hope that you will recommend Kingfisher Windows in the future.

Rated 5 out of 5 stars

Composite door fit

Chris and Craig came this morning, (I thought Phil and Grant from Eastenders came, they looked just like them).

The guys arrived on time, were very polite, friendly and very diligent in their work and cleaned up after they left. You could not ask for a better service.

They were professional throughout and would recommend you ask for these two if fitting anything from Kingfisher windows.

Russ has just been to do remedial work, he was a gentleman and quickly fitted in the peep hole, repaired a couple of chips on the door and then cleaned up thoroughly after himself

So far great impression of all the people that have visited regarding fitting of the door
Thank you

15 April 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Thank you for this great review!

We are delighted to hear that you have received brilliant customer service and had a great experience with our installation team.

We hope you will recommend Kingfisher Windows in the near future!

Rated 5 out of 5 stars

Brilliant company, Fabulous product, Helpful & efficient workforce

Kingfisher have recently installed all windows and a door at our property. We can honestly say that from the salesman to the installation team the whole experience has been absolutely fabulous. The installation team worked cleanly, efficiently and were respectful to our property, possessions & occupants. The quality of the Windows and door is second to non. After being recommended by friends to Kingfisher we can only reiterate their recommendation - you won't be disappointed. Thank you to all the team.

6 April 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Hi Elaine, thank you for your great review!

We are very pleased to hear that you have had a brilliant experience with the whole team here at Kingfisher Windows.

We hope that you will continue to recommend us in the future!

Rated 4 out of 5 stars

Excellent windows

I used Kingfisher about 18 months ago so have some perspective over time. For the most part, I thought they were very good indeed.

The windows are in my view a higher quality than almost all double glazing I have seen. My windows have 1930s stained glass and they did an excellent job in retaining this (there is a name for this process but I can't remember it). Other companies told me at the time that this was very difficult but they did a great job.

The guys who fitted the windows were also excellent. They work quickly and they really know what they are doing. They are courteous - good guys all round.

I would have given it 5 stars but I had a couple of calls with the head office where I thought the service could have been a little better - for instance I had to get them back a couple of times, once when the back door wouldn't lock, and though I wouldn't say they were rude, they weren't exactly polite either and I found myself apologising for getting them back to fix the issue. I would say that they came back the following morning to fix the door that didn't lock.

I think this was just one person though and it wasn't a big issue. I look at my windows now at I think they are the best on the street. They are not cheap but the cost is fair. I have had no problems since they were installed.

12 February 2022
Unprompted review
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Reply from kingfisherwindows.co.uk

Thank you for your review!

We are sorry to hear that you felt that one of our team were not polite. However, as you mentioned, our team were quick to resolve the issues regarding your new door the very next day.

We are also very glad to hear that you are happy with your new windows and we agree they certainly outshine the rest of the street!

We hope to work with you again in the future should you need any further home improvements!

Rated 5 out of 5 stars

Exceeded Our Expectations

We moved into a renovation project house earlier this year and found that the windows were drafty, noisy, half of them didn’t close once opened and the front door was very unsafe. We needed all new windows and doors, new composite front and back door.

Of all of the quotes we received Kingfisher were by far the best value for money. I was really impressed with the 2 installers we had who were fantastic at their job, very lovely and helpful.

Thank you Kingfisher, you have exceeded our expectations 😊

29 August 2021
Unprompted review

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