Kingsbabyshop Reviews 

661
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Brilliant customer service. Rang the store as I couldn't find a particular colour option for a car seat and they were able to add it within minutes to their website. I then couldn't find the bundl... See more

Rated 5 out of 5 stars

We had an exceptional experience with Kings Baby Shop. We travelled up from Mayo. As we were particularly impressed by the range of twin buggy options available as we were expecting twins in April 202... See more

Rated 5 out of 5 stars

Excellent company and customer service. Quick response on social media with great advice and they were also willing to hold the promotional price for us, if we needed to purchase the extra items at a... See more

Rated 5 out of 5 stars

Great customer service and very helpful. Baby buggy was brilliant absolutely love it and my little girl loves it too!! Would highly recommend this store to anyone!! Always great to support small busin... See more

Company details

  1. #31 of 94 best companies in Baby shop
  2. #72 of 128 best companies in Game Shop

Information provided by various external sources

Kings Baby Shop are renowned for supplying the best baby goods and toys with exceptional customer service at the lowest prices throughout Northern Ireland, UK & Republic of Ireland. We offer a large selection continuously new and innovative baby and nursery products including prams, nursery furniture, car seats and accessories. We are huge stockists of all major brands such as iCandy, Bugaboo, Maxi Cosi, Cybex, UPPAbaby, and much more...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(661)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company and customer service

Excellent company and customer service. Quick response on social media with great advice and they were also willing to hold the promotional price for us, if we needed to purchase the extra items at a later date.
Received my order very quickly to Rep. of Ireland and very happy with the unbeatable prices. Thanks to Lisa and all the team at Kings Baby Shop.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

A Super Store!

I recently purchased the 8 piece Egg Geo bundle from Kings Baby Shop. I cannot recommend them enough. They were an absolute pleasure to deal with and Lisa went above and beyond for me. Living in Limerick I thought it would be awkward, but this was not the case. She made my purchase super convenient. We can’t wait for baby to come to test out the wheels! A pleasure to deal with ✨ A fabulous store and business! 5 stars!

3 February 2023
Unprompted review
Rated 1 out of 5 stars

Substandard Service

The item I ordered is defective. I’ve contacted Kingsbabyshop twice without any response.

I regret now not paying a little more for the item from a more reputable retailer.

11 March 2023
Rated 5 out of 5 stars

quick delivery and great customer service

Great customer service when I made contact and super fast delivery :)

13 March 2023
Kingsbabyshop logo

Reply from Kingsbabyshop

Hi Carla,
Thank you for taking the time to leave us a great review, as a business we really appreciate it. Thanks for shopping with us.
Best Wishes
Team @ Kings Baby Shop

Rated 5 out of 5 stars

Would recommend this shop

Would recommend this shop. Buying a pram for our first baby and the shop assistant was very thorough in going through of the pros and cons of each pram and explaining all the parts to me! She also took plenty of time with me when collecting my pram to make sure I felt I knew how to use it before I left and overall rather friendly, didn't feel pressured into buying anything, and great deals, a nice experience for a nervous first mama! :)

7 March 2023
Unprompted review
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Reply from Kingsbabyshop

Hi Grace,
Thank you so much for taking the time to leave us such a lovely review. Pram shopping should be a memorable experience and fun, delighted you enjoyed shopping with us. We pride ourselves on giving honest invaluable advice to new parents. Thanks for your kind words and we wish you all the very best with your little one :)
Best Wishes
Team @ Kings Baby Shop

Rated 5 out of 5 stars

Next day delivery

Even the site was saying 2-5 days delivery, the delivery was in the next day. Amazing!

14 February 2023
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Reply from Kingsbabyshop

Hi Fiona,
Thank you so much for taking the time to leave us a review, Delighted you got your delivery so quick, we try to get all our orders dispatched the same day to make sure you get it ASAP to ensure happy customers :) Thanks for choosing King's
Best Wishes
Team @ Kings Baby Shop

Rated 1 out of 5 stars

False information on purchase

Spent a lot of money here back in 2020 for my newborn baby which included the whole baby bundle set. I was told there was a part for the pram if I had another baby to change it into a double pram. Fast forward 2022 to go back into the shop and find out that part didn’t actually exist back in 2020 but they had seen the prototype and because of COVID it was never made. I would have accepted this if I had been made aware the part was only a prototype when buying the pram in 2020. Spoke to staff and also who I believed to be the manager - they told me they couldn’t do anything to help me as it was a ‘covid’ issue, after explaining my situation and after asking the manager she reluctantly offered me a small discount on a particular double pram. Revisited the store again and was told they didn’t get them prams in in the end, spoke to the lady manager who seemingly forgot she had ever spoken to me before, explained myself for the second time and did not get a warm response. The discount she could give me after asking again for a different pram was £50 off a £1200 pram. Only to see online on their own shop website priced at £1100. Really disappointed in this shop and wanted to support local.I felt they did not take ownership of the false information I was provided with, instead blamed COVID for telling me a part existed when it didn’t. Unfortunately I won’t be back and have advised any family and friends of my poor experience. I bought a double pram elsewhere which cost me another £400. £400 I should still have. All good until something goes wrong and the customer service is appalling.

26 February 2022
Unprompted review
Kingsbabyshop logo

Reply from Kingsbabyshop

Hi Em, Sorry to hear about your negative experience in our store. We pride ourselves on our personalised customer service. If you would like to call us directly or email us info@kingsbabyshop.com we would be delighted to address any issues you have, Thank you
Team@ Kings Baby Shop

Rated 1 out of 5 stars

I got wrong item and l still didn't get…

I got wrong item and l still didn't get a refund

6 February 2023
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Reply from Kingsbabyshop

Hi Chris, Dpd had to be arranged twice and your were not home on first occasion, so we rebooked as advised via phone call with you. We did issue a full refund, if you have any further issues please get in contact, Thank you.
Team @ Kings Baby Shop

Rated 5 out of 5 stars

Egg2 Travel System

Great deals on offer. Prompt response on specific requests. Fast delivery.

1 February 2023
Kingsbabyshop logo

Reply from Kingsbabyshop

Hi Marc
Thank you so much for taking the time to leave us a great review,
Hope you absolutely love your egg2!
Best Wishes
Team @ Kings Baby Shop

Rated 5 out of 5 stars

Got my baby bundle

Got my baby bundle, in love with everything can’t wait until baba is here 🥰 very excited to open my buggy, but my car seat is just perfect! Highly recommend and such lovely people 💜

2 February 2023
Unprompted review
Kingsbabyshop logo

Reply from Kingsbabyshop

Hi Tara,
Thank you so much for taking the time to leave us a review, we really appreciate it. Thank you for your lovely words, makes our day! All the very best with your baby and thanks for choosing King's.
Good luck with it all.
Team @ Kings Baby Shop

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. Very happy with product.

23 January 2023
Kingsbabyshop logo

Reply from Kingsbabyshop

Hi Sinead
Thank you so much for taking the time to leave us a review, we appreciate it! Thanks for shopping with us :)
Best Wishes
Team @ Kings Baby Shop

Rated 5 out of 5 stars

Very good

Very good! Good condition and the order was on time! Love this shop!

27 January 2023
Kingsbabyshop logo

Reply from Kingsbabyshop

Hi Saule
Thank you so much for taking the time to leave us a great review, we really appreciate it. We love our customers!!! :) Thank you
Best Wishes
Team @ Kings Baby Shop

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