Kipling Reviews 

Horrible experience. I purchased two bags, they were never delivered! Had to call for them to be refunded. Never buying again. I got no email no response notification about anything. It was a nightmare. Lost my money. $700

Do not buy! I ordered a bag on the Australian online shop over a month ago, received one confirmation email and then nothing. Email provided on the confirmation does not take replies, can't find a number to call. A dishonest online company that is taking people's money and not sending the product that has been ordered. Avoid!

I would like to report a frustrating experience at the Kipling store at Vineland Premium Outlets in Orlando regarding the My Kipling loyalty program.

During checkout, I informed the store associate that I had a My Kipling account and wanted to redeem my loyalty points. She instructed me to scan the QR code at the register in order to redeem them.

Following her instructions, I scanned the code, logged into my account, and redeemed 2000 points for a $20 reward. After redeeming the points, I showed her the coupon code generated on my phone.

At that moment, she told me that I could not use the coupon because she was supposed to redeem the points herself on my phone. According to her explanation, otherwise she would not be able to confirm whether the code was a screenshot.

This information was only provided after I had already redeemed the points.

I showed her the redemption history in my account, which clearly displays the date and time the reward was redeemed, but the coupon was still refused.

According to the instructions available on the Kipling website, customers are instructed to scan the QR code at checkout, redeem the reward through the link, and show the code to the store associate to receive the discount. The instructions do not state that the associate must redeem the reward on the customer’s phone.

As a result of the incorrect instructions provided in the store, I was unable to use the $20 reward and lost 2000 loyalty points.

I believe this situation was caused by a misunderstanding or incorrect guidance during checkout, and I would appreciate if Kipling could review the case and restore the 2000 points to my account or provide an equivalent solution.

DO NOT BUY. After taking weeks to send the product ordered, they are now refusing to refund even though they have had the return nearly 10 days. I spoke to Melanie in customer service who refused to tell me why they would not refund. All she kept repeating was ‘this is the process’

I have rated this one star is it wouldn’t allow me to rate it no stars. Ordered over a month ago was told it would be shipped the following week. 1 month on still had no correspondence. Would strongly advise against ordering with this Mickey Mouse company

I would rate them less than 1 star if possible. I ordered several wallets in Dec 2025, received them, didn't like 4 of them (quality is sub-par) and returned them. Company sent an email stating they received the return. They stated they would charge $8.95 return shipping. The process of getting a refund from this company has been the worst of any company I ever dealt with. They refund each wallet one at a time, took out the $8.95 and charged me another $8.95 "restocking fee". I sent them the email they sent me, clearly stating "FREE" in the restocking section. They wanted to give me $8.95 in a gift card, yet, still had not refunded one of the wallets. I declined, and told them to refund the $8.95 to my original payment, plus, what they owed me for the wallet they never credited. The customer rep refunded $8.94, as a "courtesy" but told me to go to my bank to get the refund for the wallet. There is more to this, but the long and short of it: their wallets are junk, they don't even hold multiple cards as the openings are too tight , nylon is cheap and wrinkles, they are incompetent to deal with, and they will steal your money. Keep all receipts if you decide to do business with them. And all correspondence.

Bags have gone down in quality, they are overpriced and the returns process has been a nightmare. I’ve not been able to arrange a collection for the rerun which means a long walk to find a yodel shop. A collection apparently means a phone call for the original return to be cancelled first, which is a time wasting farce!

I contacted Kipling after my cabin suitcase suffered a structural wheel failure under normal use. The wheel housing broke apart, leaving the wheel exposed and the suitcase difficult to use. This was not caused by impact, misuse, or checked baggage handling (the suitcase was always used as a cabin case)
Kipling’s response was disappointing. They declared the product “unrepairable due to lack of spare parts” and refused to offer any solution whatsoever because the suitcase was purchased more than two years ago.
In other words, a branded suitcase that fails in normal conditions cannot be repaired simply because the manufacturer does not keep spare parts, and the customer is offered no repair option, no paid solution, and no goodwill gesture. This raises serious concerns about product durability, design longevity, and sustainability.
I was not asking for a free replacement; I would have been happy with a repair and pay for it. Being told that no solution exists because the product is effectively disposable after a few years is extremely disappointing and not what I would expect from a brand like Kipling.
Based on this experience, I would think twice before buying Kipling luggage again.

Will tell you about the bag when I have had a chance to use it.

This review is to reflect the fact that it was left in a flowerbed in the dark in the rain by your courier, Yodel, rather than walking 5 metres to ring the doorbell.

I note others have complained about your courier, but it seems you ignore customer feedback.

I use to buy regularly, however the quality is no way near as good as it used to be to be.
My older bag versions are far superior in stitching and materials. The latest versions I regularly send back now, as just not as good a make. The prices have quadrupled and more! And the patterns are never matches up correctly and for a bag costing £100 you want it perfect! If a £20 bag elsewhere can match up patterns, why can Kipling not? Plus their colour and pattern choices for the UK are often awful!

I bought a heating device from Amazon, the seller didn't provide support, and the device has several short-circuit faults, which is extremely dangerous. It turns on but doesn't heat up and the screen keeps turning off; it's not reliable.

Change your courier company!! My parcel has never been Delivered to store to collect even though I had a code!! These were a Christmas presents!! Yodel are an absolute nightmare! Already damaged a parcel from you due to your packaging not been secure enough and no protection of your product!! Missing keyring!! Nightmare!! I actually don't think I will order off you again as it seems yodel can't deliver your parcels or in on piece 🤔

first time buyer at kipling's.com online. I purchase at 50% off with additional 15% as new member, 3 hours later the price was cut to 60%. I called kipling on the same day i place the order - and she said we can't adjust the price. You have to cancel order and reorder. No information whatsoever that there will be restocking fee. With the restocking fee, I'll be paying more than 60% discount and they won't even honor the new member join 15% additionl. Worst experience ever!!!

My good lady wife purchased a kipling handbag and purse for our daughter's christmas present, we were away for the weekend and asked our daughter to move it from our porch into house when delivery was made. She was totally shocked to find an empty brown paper bag with delivery address to the front but no contents. We notified Yodel and never got any response, we then notified Kipling and we were shocked by there response by stating there was nothing they would do so we've now had to take the issue up with PayPal. I wouldn't recommend Kipling direct to anyone.

Just come back from Australia along with my two daughters and our much loved Kipling suitcases that I purchased when my daughters were 8 & 10 years old. After 18 years and travailing out of the UK to thirty different countries as well as holidays in the UK every year these suitcases are still going strong. They were expensive for a young family back when I purchased them but worth their weight in gold.
I have pictures that we took on our recent Australia tour but unfortunately can't attach to this review

Ordered from online official Kipling store. No communication on a returned item so had to keep sending them messages asking for an update as nothing showing online. Eventually got refund but won’t be buying from them again due to bad returns experience

Like everything these days: quality has decreased whilst the price has increased..
I compared my new Kipling bag with one purchased 2 years ago. Nearly double the price. The fabric feels cheaper & the strap is narrower & much poorer quality. I suspect this strap could wear out long before the bag. It still looks good, but I feel it may not be as durable.

Appalling customer service, in my opinion these bags are NOT worth the money the irony KIPLING boasts about longevity , durability these bags are not built to last very poor quality I bought mine from ASPENS OF HEREFORD through AMAZON ,the main zip broke so it was not fit for purpose , the response was “WE CANNOT HELP YOU BUT YOU CAN HAVE IT REPAIRED AT MY EXPENSES OF COURSE “ AS IT IS OUT OF ITS WARRANTY PERIOD”very disappointed and disheartening , In my opinion from my experience -DON’T WASTE YOUR MONEY DON’T BUY KIPLING BAGS they don’t last long customer service is dreadful they are not interested in helping people overpriced and poor quality!

I’ve unsubscribed five times in the last two weeks yet today and everyday I still get the newsletter. I’ve also emailed via their site with no response.

Kipling used to make some exceptional handbags. However, I received one recently and it is of poor quality, they have definitely changed the way they are made etc. Also, the bag arrived in a huge cardboard box with no wrapping or protective cloth over it. It literally just fell out of the box - no note or invoice in it either. Literally very poorly packed and I know you don't pay for packaging but for what you pay you do expect a bit more of an effort.