Kirakuco Reviews 

1,875
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

It’s a scam. They do not respect European legislation. It’s a Hong Kong based Chinese company. When you ask to return an article they try to make you pay an excessive shipping fee, as stated this is c... See more

Company replied

Rated 5 out of 5 stars

I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear. I got the urban-samurai outfit (size 2XL) and... See more

Company replied

Rated 5 out of 5 stars

I initially ordered just one pair of pants because I wanted to test the quality before making a larger purchase. As soon as they arrived, I was genuinely impressed by the quality, fit, and overall d... See more

Company replied

Rated 4 out of 5 stars

Ordering and delivery went smooth. My package arrived in excellent condition. Ordered 2 shirts and a pants. The shirts fit great, with good quality. Pants was wider then expected, when using the onl... See more

Company replied

Company details

Written by the company

Inspired by urban trends and Japanese aesthetics, we create unique garments that combine style and comfort for an active lifestyle.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(1,875)

1,067 reviews in the last 12 months

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Rated 5 out of 5 stars

A very nice pant and very confortable…

A very nice pant and very confortable as i was expecting. A special grateful and big applauses for the quality of the customer relationship of this company. My first purchase was too large and they never stop reacting quikcly and positively to find a solution.
We all would wish a such attention for web purchases. As we say in French : longue vie @ Kiracuco

18 August 2025
Unprompted review
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Reply from Kirakuco

Dear Gilles,
thank you so much for your kind words and for highlighting not only the quality of our pants but also the way we care for our customers. Your feedback about our customer service means a lot to us, as we always strive to react quickly and positively to every situation.
We sincerely wish you many more enjoyable experiences with Kirakuco — longue vie indeed!
Warm regards,
Genèse

Rated 1 out of 5 stars

Product did not match description – return refused

I ordered trousers from Kirakuco that were significantly smaller than advertised. Even with photographic proof, I was only offered a replacement item. A refund was refused or tied to expensive return shipping to China, with no mention of this before purchase.
Conclusion: No consumer-friendly resolution, no willingness to compromise despite clear evidence. My bank (Visa) issued a full refund after I filed a chargeback – that says it all.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM, RUNAWAY!
1) Clothes are cheap chinese ones not japanese.
2) Overpriced fast fashion clothes
3) Returns AREN'T easy, they want you to take multiple pictures fo products and even when proven wrong they don't recognize they made mistakes or size guide is wrong (as they advertise on the site)
4) Sizes are wrong and inconsistent, even with carefull reading of the size guides.
5) DON'T TRUST THEIR RATINGS. You can't let them a bad review or choose below 4 stars on their website it will redirect you to contact.
6) Really poor and anoying experience with customer service.

15 July 2025
Kirakuco logo

Reply from Kirakuco

Lieber
es tut uns leid, Ihre Wahrnehmung zu lesen. Wir möchten klarstellen, dass Kirakuco eine offizielle und seriöse Webseite ist, auf der bereits tausende Kunden ihre Bestellungen erfolgreich erhalten haben. Hinweise externer Seiten spiegeln nicht die Realität unserer Tätigkeit wider.
Auf unserer Webseite finden Sie transparente Informationen zu Versand, Rücksendungen und Kundenservice, und unser Team steht jederzeit für persönliche Unterstützung bereit. Bitte zögern Sie nicht, uns direkt zu kontaktieren – wir helfen Ihnen gerne weiter.

Mit freundlichen Grüßen,
Genèse

Rated 1 out of 5 stars

Scam

In really simple words, this company is scam!! Quality is bad, service is bad, size is wrong, not able to return or pay a lot to send it to China. Again its a scam this awful company!!

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Good products. Awesome customer support.

I bought a couple of products a couple of months ago and was satisfied with the product quality and how they work with clients. I had to send one pair of pants back, and the exchange went without any problems, thanks to wonderful customer support.

1 June 2025
Unprompted review
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Reply from Kirakuco

Thank you so much, Viacheslav! We’re glad you’re satisfied with our products and that the exchange process was smooth. Our customer support team will always be here to help you.
Genèse

Rated 4 out of 5 stars

Great different LookThe shown products

The shown products, trousers, and what I got is identical. This is not self evident in todays world. The products are fine and I like the Japanese style very much. So if you are looking for a different look you might find it here

1 August 2025
Unprompted review
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Reply from Kirakuco

Merci beaucoup Andreas ! Nous sommes ravis que le style japonais et la qualité des produits aient répondu à vos attentes. Chez Kirakuco, nous tenons à ce que ce que vous voyez soit exactement ce que vous recevez. Profitez bien de vos pantalons et à bientôt pour un nouveau look !
Genèse

Rated 4 out of 5 stars

It was my first order with Kirakuco

Everything was as described and the delivery was quite fast for nearly all around the world. The pants are really comfortable. I wear them all the time.

11 July 2025
Unprompted review
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Reply from Kirakuco

Thank you, Birgit! We’re happy to hear everything was as described and that you enjoy the comfort of our pants. We look forward to accompanying you with more Kirakuco style in the future.
Genèse

Rated 5 out of 5 stars

Kirakuco pants

I recently purchased a pair of Kirakuco pants and I'm very satisfied. The quality is excellent, the material is lightweight yet durable, and the fit is both comfortable and flattering. Perfect for everyday use or casual wear. Highly recommended!

7 August 2025
Unprompted review
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Reply from Kirakuco

Hi Gabriele,
Thank you for your kind words! We’re glad to hear the quality, lightness, and comfort of our pants met your expectations.
Genèse

Rated 5 out of 5 stars

Satisfied

I ordered 2 trousers and I’m utterly satisfied by the products. The size is right and the quality seems excellent. I received my order on time.

29 July 2025
Unprompted review
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Reply from Kirakuco

Hi Olivier,
Thanks a lot for your feedback! We’re glad to hear that the size was right, the quality met your expectations and the delivery was on time. See you soon for your next order!
Genèse

Rated 4 out of 5 stars

Nice product quality and style quick delivery

I ordered twice with them quick delivery one week I like the products Japanese style trousers However 2xl a little narrow I use the belt to get it enlarged
But overall I am very satisfied

21 July 2025
Unprompted review
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Reply from Kirakuco

Hi Guy,
Thanks a lot for sharing your experience. We're glad to hear you've ordered twice and that you enjoy our Japanese-style trousers.
Noted on the 2XL sizing — feel free to contact us next time for fit advice, we’re always here to help.
Genèse

Rated 1 out of 5 stars

Don’t buy with them

Don’t buy with then. They can be fine, if you’re lucky not to have issues with product.
After my several purchases with kirakuco which were fine, I have received item with manufacturing defect - oversized.
Despite i have provided evidence and they confirmed deviation in size, they claimed its not sufficient to apply return of goods and return of cost by kirakuco (regardless its claimed at their website). So they provide return address which is in China and return cost customer has to cover - is similar to cost of the cloth.
Kirakuco is scam without loyalty to even current customers.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Only a big wow

27 July 2025
Unprompted review
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Reply from Kirakuco

Un grand merci George ! Un simple “WOW” vaut mille mots. On est ravi que vous soyez conquis. À très vite pour d'autres coups de cœur !

Rated 5 out of 5 stars

Simply Perfect!

I was so curious about their clothes that I decided to try one of their trousers: Yoko
Shipping was in time and the product itself is flawless. I love how is fitting and the fabric is so light and durable.
A+++++

24 July 2025
Unprompted review
Kirakuco logo

Reply from Kirakuco

Hi Amedeo,
Thank you so much for your fantastic feedback! We’re happy that the Yoko trousers lived up to your expectations. Lightweight, durable, and great fitting – that’s what we strive for.
We’re looking forward to your next visit!

Genèse

Rated 5 out of 5 stars

Great clothing and customer service

Clothing quality way better then what i expected and i had an excellent experience with the customer service. My original package got lost during shipping, and after a quick and positive back and forward with Kirakuco, they sent a replacement shipping free of charge which arrived quick and without problems. I was suprised to see complaints about the customer service on here while i have nothing but praise.

23 July 2025
Unprompted review
Kirakuco logo

Reply from Kirakuco

Thank you so much for your feedback! We’re truly glad to hear that your experience with Kirakuco was positive and that our team could swiftly handle the shipping issue. We work hard to offer real support—despite what some may say—and your recognition means a lot to us. Looking forward to having you back soon!

Genèse

Rated 4 out of 5 stars

Lovely experience with Japanese-inspired fashione…

I was pleasantly surprised by the quality of the clothing. The half-length trousers (taro) are actually very comfortable and also breathable. However, Da Yun is pure synthetic, but at that price I wouldn't have expected silk. I'm very much a Japanophile, so I was immediately hooked by the advert. I'm happy with the items, even the free tsuna wears well and has got my bald head through many a sun-intensive day. Unfortunately, the range is a bit limited, but I do pop in from time to time. Also good: the delivery was fast!

12 June 2025
Unprompted review
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Reply from Kirakuco

Roger, thank you for your detailed feedback. We're thrilled to hear you're enjoying your items — especially the Taro trousers and the Tsuna beanie! It's true that some materials are synthetic, but we always try to reflect that in our descriptions and focus on functional design. We hope to see you back again soon.

Genèse

Rated 5 out of 5 stars

Good quality

Good quality, very comfortable and fashionable. Happy with the purchase.

1 July 2025
Unprompted review
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Reply from Kirakuco

Thank you for your feedback, Gianmario! We're happy to hear you're pleased with the quality and style. Enjoy your purchase!

Genèse

Rated 5 out of 5 stars

All good!!!

I ordered some cool pants for the summer and a T-shirt. They're all good quality, and the larger size is perfect for curvy people. Thanks.

1 July 2025
Unprompted review
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Reply from Kirakuco

We're glad to know our pieces fit curvy bodies well and that you're satisfied with the quality. Thanks so much for your trust and kind words, Nasti!

Genèse

Rated 5 out of 5 stars

Very cool and comfy

Fast shipping, super cool trousers, great fabric and very comfortable waist. I will definitely buy again!

9 July 2025
Unprompted review
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Reply from Kirakuco

Thank you for highlighting the fast delivery and the quality of our trousers. We're happy to hear you're planning to buy again — we'll be here when you do!

Genèse

Rated 2 out of 5 stars

Fresh but unstitched.

I like the pants that I bought. They are fresher than I've expected. BUT the left pocket came unstitched on the first day. Period.

1 July 2025
Unprompted review
Kirakuco logo

Reply from Kirakuco

Hi Leopoldo,
We’re sorry to hear that the pocket came unstitched on the first day — that’s understandably frustrating. Please do reach out to our customer service team so they can provide you with a proper solution. They’re here to help.

That said, we’re glad to know you found the pants fresher than expected. Based on that and the assistance we’re ready to offer, we feel a 2-star rating might not fully reflect your experience — especially if the issue is being addressed.

Let us know if you need anything else.
Genèse

Rated 4 out of 5 stars

Size variability but good quality

Good quality for my 2 orders, the only thing bad is the variability of size... Some pants are very good sized but some other it's very hard to wear it because of the size of the belt.. and for sure, as the return is too expansive, i will try to modify the pants by myself. But in general, i'm quite happy of the quality.

27 June 2025
Unprompted review
Kirakuco logo

Reply from Kirakuco

Thank you for your feedback, Julien. We’re happy to hear that overall you’re satisfied with the quality of our products. We’ve noted your comments regarding sizing variability, especially with the belt area, and will forward this to our product team for future improvements.

Regarding returns, we understand that international shipping can be a burden — which is why we always encourage customers to contact us directly first with pictures so we can offer alternative solutions (such as discounts, credits, or exchanges).

Thanks again for sharing your experience so transparently.
Genèse

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