Kirsty's Reviews 

128
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety, taste, and convenience of the meals, especially those catering to specific dietary needs like gluten-free, dairy-free, or high protein. People find them flavoursome, filling, and a good alternative to home cooking, often highlighting quality ingredients and ease of preparation. However, some customers also noted issues with the quality and taste of certain products. A few people mentioned specific dishes being bland, unappealing, or having an unpleasant texture, with some describing them as unsatisfactory. Others felt certain recipes had changed, leading to a decrease in flavour.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing strong disappointment,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many consumers praising the meals as delicious,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was very happy with the meals supplied in Tesco and Morrisons but unfortunately the main meals have disappeared from the shelves in my region in perth scotland 😢.

Company replied

Rated 5 out of 5 stars

Thank you for coming up with the MyProtein lunch pots, I have been having about 3-4 a week for the best part of 6 months now and they are perfect, calorie controlled, high protein, filling lunches, an... See more

Rated 5 out of 5 stars

I am severely allergic to eggs, nuts and dairy and often react to food that claims to be “free from”. However I’ve never reacted to Kirsty’s food, not even slightly, and have been eating it for years.... See more

Rated 5 out of 5 stars

I enjoy a Chinese takeaway but it is difficult to find a gluten free option so I was keen to try this. I have to say that it was absolutely delicious with good pieces of chicken and perfect rice. It i... See more


Company details

  1. Food Manufacturer

Written by the company

Simple, healthy gluten & dairy-free ready meals, thoughfully created by Kirsty Henshaw. Since 2009, we’ve been devoted to creating free-from food that is delicious, nutritious and safe. It began when Kirsty's son's severe food allergies made it difficult to find healthy and safe meal options. Today, we’re proud to offer allergy-friendly meals that everyone can enjoy, without compromising on taste or quality. Every meal is carefully created in small batches, at our very own, purpose-built factory in Harrogate. We’re incredibly passionate about what we do, from creating nutritious meals to reducing our environmental impact and supporting local communities.


Contact info

3.3

Average

TrustScore 3.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(128)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor packaging, mediocre food

I bought 'Chicken with Ginger & Spring Onion' as it was on offer. Big mistake not to have read reviews first. The film was a real struggle to remove and, frankly, the meal wasn't worth the effort. Pretty tasteless. I won't buy Kirsty's meals again.

7 August 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Hi Karen, I'm so sorry to hear you were disappointed with our Chicken with Ginger & Spring Onion meal. Please could you drop us an email at hello@kirstys.co.uk and we will make sure this gets looked into further.

Rated 5 out of 5 stars

Omg the mac and cheeze was amazing I…

Omg the mac and cheeze was amazing I had hard time finding an alternative to being lactose free not lot of things out there for people like us I would suffer with it make my belly in pain when I was younger pretty silly I know but since getting older can't do it to myself anymore belly pain and on the loo not good to anyone so started to buying kirstys products easly say feel better for it but the mac and cheeze definitely a firm favourite now and will definitely buy more it's light no more hurty belly never tasted any thing as good as this range but I can't get hold of your pizza's in any of the supermarkets so please start doing loads of them want to try them all thanks Milly

4 August 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Thank you for your 5-star review Milly!! We are so glad to hear that you are feeling better after switching to our meals. We never tire of hearing about how our meals make a difference to our customers!❤️ You can find our pizzas in Asda & Tesco.

Rated 5 out of 5 stars

Blows ‘normal’ versions of the dish out of the water!

I bought this, frankly expecting to be disappointed, as 'special' foods often do fall far short of fabulous... However, I absolutely devoured their Gluten-free & Dairy-free beef lasagne: all I can say is that it’s nothing short of miraculous that a GF&DF product can be that good. It blows ‘normal’ versions of the dish out of the water! I'm looking forward to seeking out the rest of the product range.

15 June 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Thank you so much for your 5-Star review Rie!!
We appreciate your lovely feedback on our Beef Lasagne, I will be sure to pass along your comments to the rest of the team❤️

Rated 5 out of 5 stars

The apple pie is absolutely amazing

The apple pie is absolutely amazing! I'm loving the apple to pastry ratio, as all other desserts are loaded with sugar & pastry, whereas these are not. Thank you! Highly recommend. I'm looking forward to trying more of the menu, definitely the cheesecake. I'm currently perusing other stockists. Keep up the good work!

21 May 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Hi Samantha, thank you so much for giving us 5-stars!! We are so glad to hear that you are loving our Apple Pies. I recommend getting your hands on our Carrot Cake too, it's delicious!😋

Rated 1 out of 5 stars

Can't think of anything positive to…

Can't think of anything positive to say. Instructions didn't cover 900 microwaves. Film would not peel off - had to cut. No taste of ginger or spring onion. I am thankful that it had been discounted in Morrisons. Barely worth discounted price of £2.40

22 June 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Hi David, I'm so sorry to hear you were disappointed with one of our meals. We welcome all feedback, positive or negative. Positives make us happy of course, negatives help us to find areas where improvement is needed, so thank you for sharing your findings and concerns with us. If you drop us an email at hello@kirstys.co.uk we will make sure this gets looked into further.

Rated 4 out of 5 stars

Good taste and good quality.…

Tried most of the meals and really found them enjoyable and tasty. Would have given 5 stars, but like others, I did have a problem peeling back the film lid, but I do have a pair of scissors. What I will say to all of the negative reviewers is, if you want over spiced, salty, sauces overly laced with artificial flavourings and colourants, don't buy healthy food. Looking forward to trying more in the range. I will add, that other well known frozen food suppliers have very long best before dates, so what preservatives are in them, also tried a well known frozen sweet and sour chicken meal, so much artificial colouring, it was bright orange and quite sour. Don't knock healthy foods, so much flavour in competitors meals is artificial.

11 June 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Hi Ann, thank you so much for taking the time to write us this positive review! We really appreciate it. ❤️

We have had some issues with our film recently, the peelable film we were using began to fail in transit and we were losing meals. We therefore moved to something called welded film to ensure our products were reaching our customer in the quality they expected.

Following our investigations, we have discovered the issue was caused by the high levels of recycled content in our trays, great for the environment but not so great for us or our customers! We have now sourced a new tray supplier and we are running trials in the hope we can return to peelable film in the future.

Rated 1 out of 5 stars

Ghastly

Ghastly. I bought two Kirsty's meals for the first time. My daughter had the lasagne and I had the cottage pie. Both pretty awful and not cheap. I persevered for about a third of it and then had to chuck it. I never chuck food. Sloppy, tasteless, any taste was really off putting. This would certainly put anyone off being vegan. Never again.

25 May 2024
Unprompted review
Rated 1 out of 5 stars

Worst gluten free food ever

Have tried "Chinese" dishes from Kirstys on two occasions hoping the first was just unfortunate but no. The chicken in both lacked texture and flavour as did the sauce. If it contained ginger it was masked by a strange slushy mess. I have been coeliac for 18 years and this is the worst gluten free food I have ever tasted.

11 April 2024
Unprompted review
Rated 1 out of 5 stars

Who is deciding this is edible?

Who are the taste testers at Kirsty’s? Who decides that this food is suitable for human consumption? It’s such a myth that gluten free food is just horrible and we have to put up with it. The people at Kristy’s seriously need to do better for gluten free people.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Kirsty’s Luxury Apple Pie…

I bought Kirsty’s Luxury Apple Pie initially because my daughter became vegan and I wanted something to offer her as a treat when she visits. Being as there are 2 slices per pack I had the other slice. I was hooked. I’m not big on eating pastry so was pleasantly surprised to find I prefer the base. I love the apple topping as there is plenty of it and it’s in sizeable slices, topped with almonds. Each slice is very juicy and moreish (especially with ‘squirty cream’). I’ve been ordering at least one pack from Ocado every week for many, many months. If it’s on special offer I buy two packs. Because it’s a frozen product it’s easy to store and eat at short notice. ***** all round from me. Well done Kirsty’s.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

what a horrible disgusting meal…

what a horrible disgusting meal !!!!!!!!!
I've had lots of Chinese dishes but this is the worse i have ever come across its gross !!!
I don't usually complain but this was so bad i felt i had to!!!
I rate this 0 out of 10

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. I've had other Free From Mac and cheese which have been really nice, but sadly not this one. It tasted horrible and seems to be lacking something 🤔 I threw it away which made be angry, it was so horrible. Plus it was very expensive, even more annoying. I'll never buy again 😭

13 April 2024
Unprompted review
Rated 1 out of 5 stars

Chicken Arrabiatta

Chicken Arrabiatta
The chicken looked like the bits you would throw away, and not much of it, which was fortunate as so disgusting

I had had a pasta bolognaise a week ago and wasn't too bad

But had previous very bad experience with chicken curry, again chicken was not only poor but looked uncooked

I had liked these products before and had hoped my last experience was a one off
Sadly not

I will not be buying any of these meals again

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Lentil Cottage Pie

Felt like I should leave a review due to all of the negative ones. These ready meals are quick and easy to make, taste good enough for a meal with such low calories. If you’re used to eating buckets of salt, you probably won’t like them. I don’t feel guilty after eating one and I know it’s a healthy quick option when I don’t have the energy to cook a full meal. Thanks!

31 March 2024
Unprompted review
Rated 1 out of 5 stars

DISGUSTING

Chicken with ginger and spring onion.
Firstly you can’t cook there’s probably nobody called Kirsty involved you are a sham business sellin toxic inedible garbage.
WARNING DO NOT EAT THIS CRAP

24 March 2024
Unprompted review
Rated 1 out of 5 stars

Kirstys pepperoni pizza

Kirstys pepperoni pizza- totally disagree with previous review that it was tasteless. It had a taste. Unfortunately that taste was like baby vomit. Couldn’t eat it.

1 March 2024
Unprompted review

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