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Kismet Blackwood Reviews 

176
•
TrustScore 5 out of 5

4.9

Gift shop
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming staff and the outstanding customer service that makes every single interaction an absolute pleasure. Many buyers note the gorgeous range of products available, mentioning competitive prices and wonderful gift selections suited for various occasions. People appreciate the seamless online shopping process and straightforward ordering methods. Some people also felt that the delivery service was remarkably fast, highly efficient, and handled with great care from start to finish. Consumers specifically noted that purchases always arrived securely packaged, perfectly protected inside sturdy boxes, and delivered right on time.

What people talk about most

Product

Users describe positive interactions with product selection and quality. Consumers consistently highlight a... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast postage and timely... See more

Service

Customers consistently note positive experiences with service, describing it as brilliant, super quick, and... See more

Staff

Reviewers express high satisfaction and positive feedback about staff, describing them as incredibly... See more

Customer service

Clients share positive opinions on customer service, consistently praising the outstanding and helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome customer service, really helpful shop staff and excellent prices on my doorstep! Where I would have had to travel to Cardiff/Merthyr to find what I needed a quick trip to Blackwood is much mor... See more

Rated 5 out of 5 stars

Ordered some nomination charms as I had the bracelet for my birthday. Asked if they would show me how to change the links, they very kindly not only showed me but did each one, took out some links to... See more

Rated 5 out of 5 stars

I ordered a Jellycat. There was an issue with the order however once I notified the store they were quick to find it and rectified it straight away. They sent the order the same day special delivery a... See more

Rated 5 out of 5 stars

This is literally the best company I have EVER used. Such a huge variety of items at competitive prices and their customer service is second to none. They are worth so much more than a 5 star review.... See more

Company details

  1. #80 of 370 best companies in Gift shop
  2. #10 of 43 best companies in Coffee shop
  3. #17 of 43 best companies in Greetings Card Shop
  4. #46 of 242 best companies in Homewares Shop
  5. #96 of 291 best companies in Jewellery shop
  6. #1 of 4 best companies in Tea room

Written by the company

Established in 2003 we are a family run female led business that started out by selling furniture in Tredegar, South Wales. In 2005 we moved to Blackwood, Caerphilly where we opened a two story retail store in the former Bier Keller, expanding our range of products to Furniture to homeware. 2007 was the start of an extremely tough year for us and many other businesses across the UK as the credit crunch hit, forcing us to change how the business operated. No one was buying furniture anymore so we moved into selling gifts, Jewellery, Cards. Womens Fashion accessories, Soft Toys & homeware. 2012 saw some more changes with the introduction of Number 5 The Tea Room. Which offers afternoon tea, cakes, coffees, and snacks. 2012 was also the first year we went online with Kismetblackwood.co.uk where we now stock nearly 3000 products from major brands including: Jellycat, Nomination Italy, UNOde 50, Katie Loxton, Joma London, Powder Designs and many more.

Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(176)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, really helpful shop staff and excellent prices on my doorstep! Where I would have had to travel to Cardiff/Merthyr to find what I needed a quick trip to Blackwood is much more convenient. Definately my go-to shop for Warhammer and whenever my daughter wants her Jellycat fix!

9 May 2026
Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend. Great online experience- speedy delivery and well packaged. A present for my daughter (unopened as of yet) but I know she will love it!
I do prefer to try and support smaller local businesses when I can so this little shop is ideal!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the fact that the shop stocks high…

Love the fact that the shop stocks high quality stock items, the shop is local and easy to order on line. The interactions through social media and the public is exceptional. The community is allowed to get involved with competitions etc.
well done to you all

9 April 2026
Rated 5 out of 5 stars

Online Jellycat Order

Made an online order for a Jellycat I had pre-registered for. Process to order was easy and straight forward and delivery was very quick.
Excellent customer Service. Thank you very happy with my order.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shop

Lovely shop, bought something online and delivery was super fast. Very happy with the new jellycat I got for my daughters birthday.

7 March 2026
Unprompted review

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