John Hall's Alaska Reviews 

653
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the tour guides and staff for being exceptionally knowledgeable, friendly, and attentive to every personal need throughout the trip. Guests consistently mention feeling completely cared for from the moment they arrive until their departure. Travelers note that all logistics, including comfortable accommodations, delicious meals, and seamless luggage handling, are meticulously organized for a stress-free journey. People also appreciate the breathtaking locations and well-planned itineraries that offer a perfect and exciting blend of outdoor adventure and sightseeing. Many express a deep appreciation for the small group atmosphere which makes the overall adventure feel intimate and exclusive.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting professional tour guides, flawless... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Holidays

Users describe positive interactions with holidays, highlighting them as once-in-a-lifetime experiences... See more

User experience

Consumers find user experience to be exceptionally positive, frequently highlighting well-organized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As being first time John Hall's guests and visitors of Alaska, we highly recommend the Grand Slam tour as it gave us the most variety of sights and experiences in the 49th state in just 10 days. The... See more

Company replied

Rated 5 out of 5 stars

John Hall's team had every detail planned out ahead of time and ready for our group Alaskan adventure tour. The experience was absolutely phenomenal! I will treasure the memories (and photos) forever... See more

Company replied

Rated 5 out of 5 stars

John Hall's Alaska was the best travel experience! The entire staff left nothing to chance. Berkleigh met us at the airport a day early, checked us into Hotel Captain Cook and it just got better from... See more

Company replied

Rated 5 out of 5 stars

Our flight was cancelled in Seattle and our earliest flight was the next day at 5 pm. Jenny and John were exceptional in making sure we were taken care of us by meeting our air flight very late at... See more


Company details

  1. Cultural tours provider

About John Hall's Alaska

Written by the company

Quality experiences – large and small – set John Hall’s Alaska apart. In operation since 1982, nobody covers more of Alaska or provides a more enriched small-group experience. As a small family-owned and operated tour company with a passion for Alaska, personal attention, exclusive remote access, immersive cultural encounters, and included meals and activities are hallmarks of the John Hall’s Alaska experience.

These guided tours travel to all five regions of Alaska – the Artic, Inside Passage, Interior, Southcentral, and Southwest – and with group sizes ranging from only 24 to 40 guests, John Hall’s Alaska provides a more intimate “real” Alaska experience. Wildlife encounters, native cultural experiences, behind-the-scenes access, outdoor activities, and the finest lodging in Alaska are highlights of every departure. Combined tour offerings feature six of Alaska’s eight national parks and optional trips to the other two can be added before or after any scheduled tour.

Depending on the itinerary, guests explore via a wide range of transportation modes such as luxury motorcoach, small aircraft, GoldStar first-class rail service, and small private charter vessels. To ensure the highest level of comfort, John Hall’s Alaska operates and maintains a custom-built fleet of spacious MCI motorcoaches that represent the best on the roads of Alaska. Discover more about these award-winning tours.

John Hall's Alaska Cruises & Tours - Award-winning and immersive vacation packages.

Written by the company

We promise to deliver exceptional vacation moments, one small group at a time.
We are proud to be an Alaska Green Certified tour operator working daily to preserve and protect Alaska's wildlife and natural environments for the enjoyment of decades to come.

Contact info

5.0

Excellent

TrustScore 5 out of 5

653 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(653)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alaskan Trip

Very customer oriented. Demonstrated attention to detail. Tour guide very personal and knowledgeable of areas. Tour well planned and executed.

30 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

We're glad you had a great experience! Thank you for your kind words and for choosing John Hall's Alaska. We appreciate your feedback and your review.

Rated 5 out of 5 stars

How to experience being over served

From the time we landed in Anchorage until the time of our departure on August 8 we received 5 star service.
When I do a vacation to a new location I like to do my homework. After researching the route of our tour we hit at least 4 of the 5 things that I wanted to experience on this trip. All of our stops were handled personably by everyone at our points of interest to our meal stops.

30 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

We're so pleased to hear you felt well taken care of throughout your Alaska adventure. It's wonderful that the trip included so many of the experiences you were hoping for, and we're glad our team and partners helped make it such a memorable journey. Thank you for traveling with John Hall's Alaska!

Rated 5 out of 5 stars

National Parks of Alaska

John Hall Alaska provided a well organized First Class experience which enabled us to visit six of Alaska’s National Parks. Wildlife! Scenery! I feel I can say I’ve been to Alaska. From Kenai Fjords to north of tbe Arctic Circle! A unique trip!

18 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

We're glad you enjoyed your Alaska adventure! Thank you for choosing John Hall's Alaska and for taking the time to share your experience.

Rated 5 out of 5 stars

Phenominal Alaskan experience guided by John Hall's team!

John Hall's team had every detail planned out ahead of time and ready for our group Alaskan adventure tour. The experience was absolutely phenomenal! I will treasure the memories (and photos) forever.
Thank You John Hall Team!

1 August 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for traveling with us! We're delighted to hear you enjoyed your Alaska adventure and created memories you'll treasure for years to come.

Rated 5 out of 5 stars

Great company to travel with.

John Hall's Alaska takes you on a wonderful journey. Great people, food and experiences. I'm ready to go again.

30 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thanks for your kind words! We hope you'll travel with us again soon.

Rated 5 out of 5 stars

"the" Alaskan Experience

If you are looking for "the" Alaskan experience then look no further then John Hall. What an amazing tour we had from start to finish. Everything was just wonderful from the accommodations, bus, trains, boats and food. Our tour manager was the best of the best! The hospitality in Alaska is the best we've ever had! Of course Alaska and it's frontier is a must see for everyone!

8 August 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for traveling with us! We're so glad your Alaska experience exceeded expectations and that our Tour Manager helped make it truly unforgettable.

Rated 5 out of 5 stars

John Hall's Alaska was the best travel…

John Hall's Alaska was the best travel experience! The entire staff left nothing to chance. Berkleigh met us at the airport a day early, checked us into Hotel Captain Cook and it just got better from there! We never had to wait to check into a hotel, meals were delicious, plentiful and arranged so we did not have to wait. Even the motor coach was comfortable with a bathroom, snacks, drinks a plenty. Jeremy was the best tour guide, filled with lots of knowledge and showed true concern for us on the trip!

18 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the great review! We're so happy you enjoyed a smooth, well-organized journey from the moment you arrived in Alaska. Providing a comfortable, worry-free experience is what we strive for, and we're glad Jeremy helped make your adventure even more memorable. We appreciate you traveling with John Hall's Alaska!

Rated 5 out of 5 stars

You've got to experience this trip!

We loved what we saw about John Hall's Alaska online and decided to book with them - and wow, what a fabulous experience we had with them during our Alaskan National Parks Tour. From the moment we landed in Anchorage, they were on top of everything and went beyond for us and our group to ensure we had a memorable experience. From our hard-working tour guide Jeremy to Elizabeth handling luggage on our final day, there was nothing they couldn't do for all of us. The tours themselves were first class and the food and beverages were nonstop and wonderful. We simply felt special!! Highly recommend John Hall's Alaska to anyone and everyone!!

19 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for your wonderful review! We're delighted that your National Parks tour exceeded expectations from start to finish. Our team takes great pride in creating memorable Alaska experiences and providing exceptional service every step of the way. We are so glad you felt special throughout your journey with us!

Rated 5 out of 5 stars

National Parks Tour

It truly was a wonderful adventure. From the initial introduction to John Hall's Alaska to the planning and booking stages and throughout the National Parks Tour, everything about this trip was excellent! Since Alaska is so large and the majority of the national parks located in AK are not accessible by car, we had been puzzling about how we would be able to visit all of the national parks in AK. John Hall's Alaska took care of all of that and more including providing guidance for our visits to the 2 national parks not included in John Hall's Alaska National Parks Tour. Our tour manager, Pat G., did an outstanding job of getting us where we needed to be and providing insights along the way.

5 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the wonderful review! We're so glad you had such a great experience, from the planning stages through the National Parks Tour. Alaska can be a challenging destination to navigate, and we're happy we could help make visiting these incredible parks easy and enjoyable. We'll be sure to pass along your kind words to Pat as well. Thank you for traveling with John Hall's Alaska!

Rated 5 out of 5 stars

Valdez and Denali National Park

The entire visit to Valdez and Denali National Park really stood out as being amazing and for us so informational and fun. The tour bus ride was fun and the bus driver filled in with information and answered questions that we all had. It was so fun!!!
The train ride from Fairbanks to Denali was a once in a lifetime bucket list item. We were treated so well by who ever we met and I am so glad we went with John Hall's Alaska trip.

4 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for sharing your experience! We're delighted that Valdez, Denali National Park, and the Fairbanks-to-Denali train ride were such memorable highlights of your trip. It's wonderful to hear that our team, including your tour manager, helped make the journey both informative and fun. Thank you for choosing John Hall's Alaska!

Rated 5 out of 5 stars

Great Adventure

This was a great adventure and one we could not have planned and executed by ourselves. John Hall's Alaska took care of all the logistics, and it truly was all-inclusive. Pat, our tour guide, was outstanding--we were well-informed, well fed, and well cared for. Before this tour, we never thought we'd want to revisit Alaska---After touring with John Hall, we are really considering returning on another tour. Highly recommend as the way to visit national parks in Alaska.

5 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the great review! We're glad we could take care of the logistics so you could focus on enjoying the adventure. It's wonderful to hear that Pat helped make the experience informative, comfortable, and memorable. The fact that you're already considering another Alaska trip is one of the best compliments we could receive. Thank you for traveling with John Hall's Alaska!

Rated 5 out of 5 stars

Once in a lifetime experience!!

I've never experienced anything like it! The itinerary was amazing 😍. All we had to do was be where we needed to be at the time they asked us to be there. All our food was taken care of and they chose our eating venues very well. We saw things I never once imagined I would see. What an amazing family business!

5 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for your kind words! We're honored to be part of your once-in-a-lifetime Alaska experience. As a family business, it means so much to hear that our care and attention to detail stood out. Thank you for traveling with us and for being part of the John Hall's Alaska family!

Rated 5 out of 5 stars

Excellent service

Excellent service. They attempted to meet my dietary restrictions with all the providers. Everything was well planned out and scheduled. The tour guide took care of any group and individual needs as they arose. The tour was fantastic!

4 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for your review! We're glad everything was well planned and that our team and your tour guide helped make the experience smooth and enjoyable.

Rated 5 out of 5 stars

Had a great time

Had a great time, great food and locations for hotels and resorts. extraordinary host and driver. The entire group we traveled with got along well and were very comfortable traveling with. This was a very very good trip for us. Thanks

2 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for traveling with us - we’re so glad you enjoyed the food, stays and your tour manager!

Rated 5 out of 5 stars

We have a wonderful land tour with John…

We have a wonderful land tour with John Hall. Our driver Michael was so knowledgeable and took care of everything from answering questions to making sure we had everything we needed. We covered a lot of ground and saw some amazing scenery. The bus time did get long each day but Alaska is BIG so in order to see everything we did it was necessary. Food was always delicious and I liked that we ate as a group on occasion but also off by ourselves. Accommodation were also top notch and comfortable.

2 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for sharing your experience - and for recognizing Michael’s excellent care throughout the tour. We’re glad you had a wonderful trip!

Rated 5 out of 5 stars

The entire John Hall team went out of…

The entire John Hall team went out of their way to provide extremely good service. And extra service we didn't expect. Our tour manager, Pat G., was informative, entertaining, funny and kept us on schedule (even though it was sometimes like herding cats to the coach). We enjoyed meeting and getting to know the other people in our group. Everything ran smoothly, the restaurants and hotels/cabins were well prepared for our arrival. John Hall did a wonderful job with all the arrangements for our trip. We are looking forward to another chance to travel with them.

5 July 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

We truly appreciate your kind words. It’s wonderful to hear how well the team took care of you and how much you enjoyed traveling with Pat’s informative, upbeat guidance. We’re delighted the tour felt seamless from start to finish and that you’re already looking forward to another trip.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look