Our return flight was still shown by Kiss&Fly as Sharm El Sheikh → Rome, and their customer service had even confirmed the SSH–FCO route shortly before departure. At the airport, we discove... See more
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The price found on Kissandfly.it was way cheaper. My confirmation was promptly issued both via email and whatsapp. I couldn't be happier with their smooth experience in the booking process
Company replied
I got scammed by kissandfly. I bought 2 tickets from tirana to bologna and when I went to do the check-in, they told me 7 people were in my ticket, and if I wanted to do the check in I needed to pa... See more
Company replied
The price found on Kissandfly.it was cheaper and the confirmation arrived very fast. I had my flight confimation on web site of the company inserting the PNR given me by Kissandfly.it All was ok
Company replied
Company details
Written by the company
Kissandfly.it è un'agenzia di viaggi online leader specializzata in servizi di viaggio completi. Offriamo una vasta gamma di servizi, comprese le prenotazioni di voli e hotel, rendendo la pianificazione del tuo viaggio comoda e sicura. Grazie all'interfaccia intuitiva del nostro sito, potrai trovare rapidamente le migliori opzioni per il tuo viaggio ai migliori prezzi. Il nostro obiettivo è fornire ai nostri clienti il massimo livello di servizio e supporto in ogni fase del loro viaggio. Affida i tuoi viaggi a Kissandfly.it, il tuo partner affidabile nel mondo dei viaggi.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +39 069 480 1975
- info@kissandfly.it
- kissandfly.it
3.5
Average
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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It is better to buy on the official…
It is better to buy on the official websites of airlines to avoid stress and problems, with a price difference of 10 dollars.
1 April 2026
Reply from Kissandfly.it
Dear Nicolae Dahina,
Thank you for your feedback.
We would kindly like to ask you to clarify what exactly caused your dissatisfaction in this case. According to the information in our system, the tickets were successfully issued and sent to your email address. We also did not receive any complaints from you by email regarding this booking.
From our side, the paid service was duly provided, as the tickets were issued and delivered.
Should you wish to share more details about your experience, we will be ready to review them carefully.
All went well
I was a bit scared when I booked a Norse ticket from London to Bangkok with Kissandfly after reading all the bad reviews. However, my experience has been positive, and I am now ready to take off. I also called them a few times to amend my passport details, and everything went smoothly.
My advice to anyone booking via a third-party agency is to check a few weeks before departure on the official airline website to ensure your ticket has been paid for by the agency, using your PNR number.
1 April 2026
Unprompted review
Reply from Kissandfly.it
Dear Franco,
Thank you very much for taking the time to share your experience.
We understand that reading negative reviews beforehand can naturally create some concern, so we are especially pleased to hear that your booking experience turned out to be positive and that everything is now in order for your trip.
It is also great to know that the amendments to your passport details were handled smoothly and that our team was able to assist you when needed.
Thank you again for your trust, your balanced feedback, and for choosing our service.
Customer service super quickly ,
Customer service super quickly ,
I ‘ ve text with Mariia Podvadtsiatnyk, super kind and quick!! The problem was that it was not accepted the
“ ticket number “ but only the PNR that you can find in the first mail you will receive from kiss and flight , at the end of the mail.
3 March 2026
Unprompted review
Reply from Kissandfly.it
Dear Customer,
Thank you for your feedback. We’re glad to hear that Mariia Podvadtsiatnyk supported you quickly and kindly.
Also, thank you for sharing the helpful detail about the identification data. We appreciate you taking the time to explain this for other travelers.
Reply from Kissandfly.it
Dear Lorenzo Morioni,
Thank you for your review. We’re glad to hear you found the booking process easy and the rates attractive. We appreciate your trust and look forward to assisting you again.
Quick
Quick, and it worked, customer service was super quick, thanks Nataliia Chykulaieva
I Checked my Ryanair app and all good
1 March 2026
Unprompted review
Reply from Kissandfly.it
Dear Roy Rouzbeh Rayatnezhad,
Thank you for your feedback. We’re glad to hear everything worked smoothly and that you were able to confirm the booking in your Ryanair app. We also appreciate your kind words about our customer service and will gladly share them with Nataliia Chykulaieva.
Kissandfly and Sofia Hronska top customer care
I purchased airline tickets on Kissandfly, and their support was fast and efficient. Sofia Hronska, in particular, was very friendly and quick to help me with my needs.
23 February 2026
Unprompted review
Reply from Kissandfly.it
Dear Antonio,
Thank you for your kind feedback! We’re happy to hear your experience with Kissandfly was smooth and that our support team was fast and efficient. We’ll also make sure to share your words with Sofia Hronska — she’ll be glad to know her help made a difference.
We’ll be here anytime you need assistance with your next trip.
TERRIBLE!!! My trip was ruined!
Unreliable! I booked a flight and it was canceled, saying the airline no longer had that route, so it was a false positive. In the meantime, I had already made another connection, and that ruined my entire trip! Terrible service!
3 January 2026
Reply from Kissandfly.it
Dear Benedetta Sabbioni toma,
In your case, the change was made directly by the airline. Airlines can update their schedules, routes, or flight operations at their own discretion (including canceling a route or adjusting the timetable). As a travel platform, we do not operate the flights and we do not have any technical or legal ability to modify an airline’s schedule or prevent such changes from being applied. Our role in these situations is to receive the update from the airline systems and inform passengers as soon as we are notified.
We also understand your point about reliability: when an airline changes or cancels a flight after booking, it can feel like the original option “should not have been available.” Unfortunately, airlines sometimes confirm availability at the time of booking and later revise operations due to commercial or operational decisions. This is exactly why these changes can happen even after a reservation has been created.
Regarding the additional costs you incurred due to your connection plans: since the changes were introduced by the airline, you may contact the airline directly to request compensation or reimbursement of eligible expenses, in accordance with their policies and passenger rights rules that may apply to your itinerary. We recommend preparing any supporting documents (receipts for additional transport, accommodation, alternative tickets, etc.) when submitting such a request.
We regret the inconvenience this caused and appreciate you sharing your experience.
Very good assistance
I had a problem with the booking, the airline did not recognize I had the luggages I paid. I wrote to the team both by WhatsApp and by email and they could solve the problem. Especially thanks to Andriiana Lopez, that assisted me
11 February 2026
Unprompted review
Reply from Kissandfly.it
Dear Giulia,
Thank you for your kind feedback. We’re glad our team was able to resolve the issue with the airline not recognizing the luggage you had paid for, and that contacting us via WhatsApp and email helped get it sorted out.
A special thank you from us as well for mentioning Andriiana Lopez — we’ll be sure to share your words with her. We’ll be happy to assist you again anytime you need support with your trip.
I asked to add a baggage to my air…
I asked to add a baggage to my air ticket and the answer was that it was not possible at the moment, but I had to do that directly at the airport.
I later found out that the add was indeed possible using the airline website. They should have informed me of the possibility.
3 February 2026
Reply from Kissandfly.it
Dear Guido Zucchelli,
Thank you for taking the time to share your experience, and we’re truly sorry for the confusion and inconvenience this caused. We understand how important it is to have clear, accurate guidance — especially when it comes to baggage, where airport purchases can be more stressful and sometimes more expensive.
You are absolutely right: if adding baggage was available through the airline’s website, we should have informed you about that option. Our intention was to help you find the quickest solution at that moment, but in this case our explanation wasn’t complete and did not reflect the full set of possibilities.
We appreciate you bringing this to our attention. Your feedback helps us improve our internal processes and the quality of our support, so that customers receive transparent instructions (including when changes can be managed directly with the airline).
Thank you again — and we hope to serve you much better next time.
Easy, but ...
Quick and easy. Negative: We don't have any seats assigned! Will we be able to board the plane?
3 February 2026
Reply from Kissandfly.it
Dear Customer,
Thank you for your feedback and for the great rating!
For charter flights, it’s completely normal that seats are not assigned in advance. Many charter airlines allocate seating during check-in or sometimes at the boarding gate, depending on the carrier’s procedures.
Yes — you will be able to board the plane. Not having a seat number shown on the ticket does not prevent boarding, as long as you have a valid e-ticket and complete check-in within the airline’s time limits. We recommend arriving at the airport early and checking in as soon as it opens.
If you have any questions about check-in or the charter flight rules, our support team will be happy to assist.
No online check-in
The ticket issued (ITA Airways) didn't allow the check in on line. It has been required to do the check in at the airport, with a consequent waste of precious time. The help desk replied quickly my question, but didn't solved the problem.
3 February 2026
Reply from Kissandfly.it
Dear Mr. Boffi,
Thank you for your feedback, and we’re sorry for the inconvenience you experienced.
For some ITA Airways bookings, online check-in may not be available due to the airline’s internal restrictions (e.g., document verification, airport/route-specific rules, or fare/booking conditions). In such cases, the airline requires check-in to be completed at the airport, which can unfortunately take extra time.
We’re glad our help desk replied quickly, and we regret that we were not able to enable online check-in on the airline’s side. We will use your comments to improve how clearly we communicate these airline-imposed limitations in advance.
Quick reply and assistance for a flight…
Quick reply and assistance for a flight change
31 January 2026
Unprompted review
Reply from Kissandfly.it
Dear Cristina,
Thank you for your review. We’re glad to hear you received a quick reply and effective assistance with your flight change.
If you need any further support with your booking, please don’t hesitate to contact us.
All was Perfect
All was Perfect. Thanks to the Assistant Maria P. She was very Professional
30 January 2026
Unprompted review
Reply from Kissandfly.it
Dear Simone,
Thank you for your review. We’re very happy to hear everything was perfect, and that Maria P. assisted you in a professional manner. Your feedback means a lot to us.
If you ever need any help in the future, please feel free to contact us — we’ll be glad to assist.
I have Made a great experience with Andriiana López
I have Made a great experience with Andriiana López. She is very professional and too fast too help the people.
Thank you very much for your big work.
21 January 2026
Unprompted review
Reply from Kissandfly.it
Dear Alissa Minelli,
Thank you for your kind feedback. We are delighted to hear that Andriiana López provided you with fast and professional support.
We truly appreciate your trust and will gladly share your words with Andriiana. If you ever need assistance again, we will be happy to help.
Reply from Kissandfly.it
Dear Mr. Palmisano,
Thank you for your kind feedback.
We are very pleased to hear that you had such a positive experience and that our colleague left a warm and pleasant impression. Your comment will certainly be shared with the team, as it is highly appreciated and motivating.
We look forward to assisting you again in the future.
It's really simple to book a flight for…
It's really simple to book a flight for example, also in case you need to change some info in your ticket because you made a mistake the customer service is nice, for example Hrytsan Nataliia, and for simple tasks there is an AI that responds a step by step instruction.
10 January 2026
Unprompted review
Reply from Kissandfly.it
Dear Lidia,
thank you for your detailed feedback.
We are glad to hear that you found the booking process simple and that our customer service, especially Hrytsan Nataliia, was helpful when you needed to make changes. We also appreciate your mention of our AI support for step-by-step guidance on simple tasks.
Thank you for your trust, and we look forward to assisting you again in the future.
I I wrote my email wrong and the…
I I wrote my email wrong and the customer service help me to get my ticket
8 January 2026
Unprompted review
Reply from Kissandfly.it
Dear Raafat Idris,
thank you for your feedback.
We are glad to hear that our customer service was able to assist you and help you receive your ticket after correcting the email address.
We appreciate your trust and will be happy to assist you again whenever needed.
Extra leg without extra
I paid for an extra-legroom seat, which was assigned automatically without giving me the option to choose. On a 9-hour flight, the seat turned out not to have extra legroom at all.
What made the situation worse is that the system did not allow me to change the seat, as it was locked due to it already being paid for.
While the refund for the extra legroom was eventually processed, I remain very disappointed by the lack of proper compensation for a clear service failure on a long-haul flight.
After raising the issue, I was offered only a €20 voucher. This does not adequately compensate for being forced to spend a 10-hour flight in a standard seat, despite having paid extra to accommodate a specific and important need.
4 January 2026
Reply from Kissandfly.it
Dear Francesco Tripputi,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concerns.
We would like to inform you that we have already sent you an email to the purchaser’s email address in order to clarify additional details regarding this case. We are currently awaiting your response so that we can review the situation thoroughly and assist you further.
Once we receive the requested information, we will be able to continue the investigation and provide you with a proper resolution.
UPD 19/01
Please note that on 6 January we sent you an email to the purchaser’s email address requesting additional details to clarify the situation and proceed with the review. As we did not receive any reply, we sent a follow-up email on 12 January.
To assess your request and consider any possible reimbursement/compensation, we kindly ask you to reply to our emails with the requested information. If the purchaser’s email address is incorrect or you do not have access to it, please send your request directly from your own email to info@kissandfly.it so we can assist you further.
UPD 27/01
We confirm that the refund has been processed. Additionally, as a gesture of apology, we have sent you a promo code to your email address.
We would be grateful if you could update your review and let us know whether your issue has now been resolved. Your feedback is very valuable to us, as it reflects the work of our Customer Support Team. If you feel the matter has been handled, you may also update your rating (number of stars).
Thank you Mariia Podvadtsiatnyk for…
Thank you Mariia Podvadtsiatnyk for your help! Really kind and professional service
3 January 2026
Unprompted review
Reply from Kissandfly.it
Thank you for your kind feedback, Mr. Russo. We’re pleased to hear that Mariia Podvadtsiatnyk provided you with professional and friendly assistance. We truly appreciate your trust and look forward to supporting you again.
Very helpful assistant Nataliia…
Very helpful assistant Nataliia Chykulaieva. Fast reply and straight foward solution.
I will be happy to fly again in the future. Best customer service 24/7
2 January 2026
Unprompted review
Reply from Kissandfly.it
Thank you for your wonderful feedback, Ms. Razanskaite. We’re delighted to hear that Nataliia Chykulaieva was able to assist you quickly and provide a clear solution. Your kind words about our 24/7 customer service mean a lot to us, and we’ll be happy to support you again on your future travels.
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