KissLove Hair Reviews 

119
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the human hair wigs are exceptionally soft, remarkably beautiful, and look exactly like the promotional pictures showcased online. People also genuinely appreciate the very helpful customer support team that expertly guides buyers smoothly through exchanges and answers all questions. Some reviewers were not happy with the overall product quality, specifically noting that lace closures were too thick and the hair appeared thin or frizzy. A few customers additionally mentioned receiving incorrect items that did not match advertisements or experienced frustrating delays with order fulfillment processes.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the phenomenal construction,... See more

Quality

People report ambiguous experiences with quality, reflecting a wide range of differing opinions. Many... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some highlighting that ordering was easy... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are genuinely caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sceptical and wasn't expecting much The wig went beyond my expectations. the texture...wow! The hairline amazing. I've bought countless wigs but so far I cannot fault this one. Time will tell.... See more

Company replied

Rated 5 out of 5 stars

I mistakenly ordered incorrect wig. After receiving it, I contacted the kisslove hair customer service & wowwww they were very helpful & gave options & I decided to go with an exchange to th... See more

Company replied

Rated 5 out of 5 stars

I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided... See more

Company replied

Rated 5 out of 5 stars

The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the t... See more

Company replied


Company details

  1. Wig shop

Written by the company

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓


Contact info

3.7

Average

TrustScore 3.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(119)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am back to this verndor again

I am back to this verndor again, this is my second order. I bought a 20 inch burmese curly wig, hair wig is full and curls are bouncy. I met some problems in the shipping process, but finally solved with the help of the seller.Tkank you! I love love the hair!

10 November 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Kaylee.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

Rated 5 out of 5 stars

Wig review

I have ordered from this site in the past and I love the hair. It’s soft and beautiful. I will be ordering again

1 August 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

We’re delighted to hear about your satisfaction with our product and service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.

Rated 1 out of 5 stars

Kisslove Hair is a scam

The wig I purchased from Kisslove Hair is not the wig I received. I immediately contacted the company to advise them of the problem. I was asked to send a picture of the wig. The company asked for a picture, so they can deny the wig. I informed the company that I was sending the wig back. The company repeatedly asked for a picture instead of providing me with a return address. I returned the wig to sender. The company then claimed I sent the wig to the warehouse, and not directly to the company. kissLove Hair is a Scam.

16 October 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello, our return policy already states that the return address and shipping address are different :https://www.kisslovehair.com/pages/return-policy
We need photos to confirm whether the wig has been used. Wigs that have been used cannot be returned
You didn't ask for our address, you returned it directly to the address on the package, which is the FedEx shipping address, not our return address
And even if you were asked to contact the courier to change the address, you were unwilling,
We didn't receive the return package ,we can't refund you

Rated 1 out of 5 stars

Don’t order from them they are a scam!!

I ordered my hair over 2 wks ago and they are saying it’s due to clearance but clearance wasn’t done til 3 days ago so still was 2 wks later . I am asking for a refund . They keep trying to do a replacement and resent it , but they will be another 2 wks and they are not answering what happened to my original order. The tracking # was fake . They are refusing to refund me cause I made a negative review . They are very unprofessional and rude . I have msgs from WhatsApp to show proof.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I ordered a wig from this company and it was everything I imagined it to be. There were no gimmicks or scams. The wig showcased on the website is the exact same wig that was delivered to me. I received so many compliments on my hair. I will be purchasing this hair again as I like the texture and feel of it. This company is the best and stands on quality and affordability.

27 October 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi,Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service & products, and it’s wonderful to know we hit the mark.

Rated 5 out of 5 stars

The full lace wig from KissLoveHair is…

The full lace wig from KissLoveHair is super soft, true to length, and easy to install. The lace melts beautifully and looks very natural. Minimal shedding — I love it! 💕

12 October 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Marlie.Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service & products, and it’s wonderful to know we hit the mark.

Rated 1 out of 5 stars

They gota be paying for reviews the…

They gota be paying for reviews the wigs I received is shedding and isn’t glueless lace is too big I’m just not satisfied and they offered me $10 tuh these ppl are scamming folks out of their money please don’t purchase wigs from them my wig looks like a beauty supply wig it’s frizzy and the hair is not giving sorry stop playing for feedback DO NOT SPEND YOUR MONEY WITH THESE SCAMMERS

7 October 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello, we have received your review. If you are not satisfied with the wig, please send some wig pictures to us ,you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

Rated 4 out of 5 stars

Wow thank you KissLove Hair

Wow thank you KissLove Hair, my order arrived, it was even better than I imagined. Keep it up, the service, the packaging, was just on point.
Will definitely be ordering more.

Susan from Germany 🇩🇪 ❤️

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Third time ordering from this website

I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided with information letting me know if it was being processed or if my order was started. Yes the wait limit for the wig to get to me took awhile but it’s definitely worth the wait because the wig looked exactly like the pictures that are being shown.

18 September 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi ShaMaya.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

Rated 1 out of 5 stars

I had a appointment with my…

I had a appointment with my beautician…and she was very disappointed with the-quality of my hair and the closure I purchased!! The closure is very thick it doesn’t lay down flat!! The hair is very thin and frizzy!!! I would NEVER purchase anything from this company. To resolve the situation they offered me a $20.00 credit????

8 September 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello,Jenell
When you contacted us, you had already installed the hair.
According to our return and exchange policy, used wigs cannot be returned or exchanged:https://www.kisslovehair.com/pages/return-policy.If you have anything else,please contact us at server@kisslovehair.com

Rated 1 out of 5 stars

I paid for kisslove newborn hairline…

I paid for kisslove newborn hairline kinky straight 360 wig and I got a frontal straight kinky wig with a hairline that is completely opposite to what they are advertising. I have contacted them, and I was asked to snap what I got which I did, all I got as response was that they sent me a picture and since then they haven't spoken to me since then.
I am so DISAPPOINTED.
Please they don't sell what they are advertising

REPLy
You asked me to snap the wig which i did and clearly it's not a 360 wig. Please should a 360 wig have weaving at the middle. This is a frontal wig.
And the frontal which was clearly why I bought it in the first place, is so so so different from your advert. So please it is not a 360 wig and the frontal is not what you said it is

Thank you

27 August 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello, Ebere.Based on our chat history, the wig you received is the 360 wig. We have not received your latest response regarding this matter. If you have any further questions, please contact us at server@kisslovehair.com

Rated 5 out of 5 stars

Affordable high quality wigs

Found affordable high quality human hair wigs at KissLove Hair and will continue to buy from this company. The wigs are exactly as pictured and beautiful 😍
The drawstring wigs are my absolute favorite and fit so comfortably. Will definitely be purchasing several more.

1 July 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Ellen.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

Rated 5 out of 5 stars

Placed a custom color order for a kinky…

Placed a custom color order for a kinky curly drawstring half wig. The ordering process was smooth. They communicated quickly and showed me pictures before the final product. It only took about a week for them to do thecustomization and it the extra fee wasn't expensive. I would definitely order with this company again.

4 August 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Alisha.Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us.

Rated 5 out of 5 stars

I would love if they had more salt and…

I would love if they had more salt and pepper wet and wavy wigs Even when you hit custom it really doesn’t give you that option

29 August 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello,AMW. Thank you for your suggestion. Normally, this color is more stable for body and straight colors. However, for water wave, the color may not be the same as what you want because it needs to be shaped.We will communicate with the factory to provide our process as soon as possible and offer you better service as soon as possible

Rated 5 out of 5 stars

Every single wig l've bought from them…

Every single wig l've bought from them has never disappointed me. There is little to no shedding, the hair is a of good quality. I shall be ordering from them again

14 June 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Francisca.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

Rated 5 out of 5 stars

Hair Hair Hair

Hair Hair Hair, I really enjoy the quality and texture, not to mention the price

1 July 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Tamiko.We're pleased to know that your experience with us was a good one! Thank you for choosing Kisslove and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 5 out of 5 stars

Great customer service always rush your…

Great customer service always rush your packages if it’s needed ! I’ve been ordering from here for a whileee maybe almost 2 or 3 yrs but they’re wigs are top notch for sure better then amazon or aliexpress wigs !!

15 August 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Martasia.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

Rated 5 out of 5 stars

Excellent customer service

Wig came quick ! Seller was communicative through the whole process

11 August 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Cleo.Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! We count ourselves lucky to have customers like you. Look forward to working with you again in the future! Remember, we're here for you, anytime.

Rated 5 out of 5 stars

Gina L T

Hello,
I came into contact with this company through the internet. I browsed through their selection of wigs and placed an order. It arrived about a week later. When I opened the package (not the package that the wig was wrapped in) I saw that it was the wrong color…so I reached out to the company via email, and they responded promptly to my issue. They were VERY accommodating…willing to solve my problem. I was the one who ordered the wrong wig, and they were the ones, once they received my first email, sort after me to resolve the problem. I received the one I wanted and I’m very happy with it. The color on the new wig matches what I was looking for perfectly…the wig fits me perfectly…for me, it’s the perfect wig!

12 August 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Gina.Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us.

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