The "oversized hoody" didn't even cover my chin. The material was that weird shiny synthetic that can generate static electricity when you pat cats.
Company replied
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See what reviewers are saying
Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... See more
Company replied
I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... See more
Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... See more
Company replied
Company details
Written by the company
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Contact info
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, China
- service@kistania.com
- kistania.com
2.7
Poor
288 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Honestly just a solid place to get some…
Honestly just a solid place to get some great quality unique to the brand alt clothing. I ordered a jacket from here and I gotta say the craftsmanship, materials, and care put that was put into it was very refreshing.
8 February 2023
Unprompted review
Fake badly made clothes, orders not sent.
The site doesn't show true images of the clothes there selling, cheaply made, badly sized. Paid for 2 dresses only one arrived and they ignore all emails and forms of communication. Giving it another week before I try and open a PayPal dispute but I think they'll con that one as well.
It's a gamble when ordering cheap Chinese knock offs but your led to believe these aren't. They are. False adverts, even the face book page has stolen images from Google showing the Wearhouse etc.
21 April 2023
Unprompted review
Reply from Kistania
??Dear, what is your order number? Can send it to me to check for you. Each of our products has product pictures and product descriptions. Our store also has a clear return policy. If the product you received is different from our description, you can also communicate with us through our customer service email. According to your evaluation, you should have never contacted our customer service email（service@kistania.com）. If you have any questions about the order, you can contact us in time. Thank you for your understanding and look forward to your reply!
Fabric is of good quality
Fabric is of good quality, nice and quick to respond customer service
20 April 2023
Unprompted review
On time and exactly what I ordered
On time and exactly what I ordered! I looked like a goddess!
14 March 2023
Unprompted review
Great customer service
Great customer service, they helped me out with my order really quickly, I am really happy with this company
20 April 2023
Unprompted review
I ordered a pair of leggings from…
I ordered a pair of leggings from Kistania. They are super cute and made out of good quality. They are a mix of like faux leather and have some sewn on fishnet kind of style. It’s hard to explain, but they fit well and are made extremely well! I would definitely order from them again!
3 February 2023
Unprompted review
Great reactivity to cancell an order…
Great reactivity to cancell an order and be refunded
17 April 2023
Unprompted review
Good support
Good support. Out of goodwill they agreed to refund me partially even if I was too late for their refund policy. The support answered very fast and friendly. One of the items really looks nice 🙂
13 April 2023
Unprompted review
Highly disappointed
The material is extremely cheap and doesn’t match the pictures on the website. I had to dispute the transaction with my bank bc the company refused to give me a full refund
14 March 2023
Unprompted review
Reply from Kistania
Dear, our products have corresponding pictures and product descriptions, you can tell me your order number, we will check for you again. If it is confirmed that there is a problem with our product, we will sell it for you according to your needs. Thanks for understanding! Looking forward to your reply!
Save your money and time
Save your money and time, the designs you see on their website are stolen, the clothes you get are cheap Chinese knock-offs.
You'll get the same same disgusting quality that you would get from Shein, Wish or Aliexpress, not worth it AT ALL.
3 March 2023
Unprompted review
Reply from Kistania
Dear, if you are not satisfied with our product, you can tell us which product it is. We will carry out product upgrades based on your feedback, hoping to meet the needs and expectations of more people. Thank you for your understanding and look forward to your reply!
Items were never received
Items were never received. No support or customer service was offered. $80nzd for absolutely NOTHING. I tried reaching out to customer service, asked for a refund or items to be resent, they offered me no support whatsoever, I asked for proof of delivery they couldn't provide anything and refused to liase with the courier company (courier won't talk to receiver only sender) and still they wouldn't help. Currently working with the bank to hopefully get the transaction reversed.
20 February 2023
Unprompted review
Reply from Kistania
Dear, what is your order number? Can tell me to double check for you. If the package is determined to be lost during transportation, we will reissue or refund according to the needs of the customer. Thank you for your understanding and look forward to your reply!
Horrible quality
Just got mine.. horrible quality! Very flimsy and the seams are breaking and does not look like pictured.
The idea is awesome but it's not worth it.
21 February 2023
Unprompted review
Reply from Kistania
Dear, each of our products has a picture of the corresponding product. If the product you arrive is not satisfactory, you can contact our customer service email in time according to our return policy, and we will handle it for you. Thanks for understanding!（service@kistania.com）
This was my first time ordering from…
This was my first time ordering from this place and will not order again. Just order from Amazon or SHEIN. I ordered my dress on the 7th of the month and it’s now the 18th and it STILL hasn’t shipped yet. They have a 2-3 days shipment guarantee and that’s BS. Never buying from here again!!!
17 February 2023
Unprompted review
Reply from Kistania
Dear, it takes 7~10 working days for the preparation time before our order is shipped. This is clearly stated in our Shipping Policy. If a product in the order is out of stock and the delivery is delayed, it will also take the initiative to send an email to inform, and ask for a replacement or refund. If you want to cancel an undelivered order, you can contact us at any time, and we will also refund you according to your needs. Our Shipping Policy can be viewed at the link below：https://www.kistania.com/pages/shipping-payment?spm=..product_355f501f-94d0-4fe2-823f-e3a957ddcd97.footer_1.1
Product doesn’t match photos
If you are a size 00-2 or have the body of a prepubescent child/teen, this shop is for you! The bralette was flimsy and barely fit my boobs, the material is like that of costume fabric, it looked like someone sewed it for a home economics class. I’m not even going to return it because I feel like I won’t get my money back.
17 February 2023
Unprompted review
Reply from Kistania
Dear, what is your order? Can send it to me to check for you. All of our products have corresponding size charts. If our products are different from the size chart after arrival, you can take a photo to show us. After verification, we will handle it for you according to your needs. Thanks for understanding! Looking forward to your reply!
SCAMMERS!!!
Ordered in December. Ordered from their place size range. The items I ordered wouldn't even fit my size 12 friend!
I've now had to pay £22.15 to send items back to China, that was a month ago, they still haven't refunded me money! I'm now out of pocket and this company owe me £70!!!!!
Tried being civil with them and getting absolutely no where!
Scammers!!!!
1 January 2023
Unprompted review
Reply from Kistania
Dear, what is your order number? Can send it to me to check again for you. Thank you for your understanding and look forward to your reply!
Good Service
Good and easy service while cancelling process of my Order. Direct refund. Top.
13 February 2023
Unprompted review
Out of Stock Item being Resolved!!
There was a small issue due to an item being out of stock but was resolved quite quickly by their team!!
7 February 2023
Unprompted review
Reply from Kistania
Thank you for your love and trust in us! We are very honored to be able to solve your problem perfectly. Thank you very much for your patience during the process!
i messed up my order but then the…
i messed up my order but then the company fixed it and gave me a refund :) they did it within a few days so that was really good. I intend to shop here again because of the cute clothes!!
4 February 2023
Unprompted review
Reply from Kistania
Thank you for your review! Looking forward to your next visit too!
Customer service were very friendly
Customer service were very friendly, when I messaged about an issue with my order they resolved it quickly and efficiently. I am an autistic individual so usually get quite anxious when I have an issue or when talking to customer service but there were no problems here.
31 January 2023
Unprompted review
Reply from Kistania
Dear, thank you very much for your love and trust in us. Due to the time difference, thank you very much for your patience during the communication process! Looking forward to your next visit!
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