Kitchens plus Bathrooms Reviews 1,632

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the professional and friendly staff who provided excellent service from design to installation. Customers consistently highlight the helpfulness and patience of the designers, who took the time to understand their needs and create bespoke solutions, often using 3D renders to visualize the outcome. The project management team is also commended for their excellent communication and coordination, ensuring a smooth process with timely updates and efficient scheduling. Many people are delighted with the high quality of the products and the exceptional workmanship of the fitters and tradesmen, who are noted for their attention to detail and tidiness. However, some customers experienced issues with product quality, such as cracked baths or faulty worktops, which required multiple attempts and significant time to resolve. A few other people also felt that the process of resolving issues and getting work completed was far from hassle-free, with some projects experiencing significant delays and outstanding items.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the professionalism, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, noting that work was completed efficiently and within agreed... See more

Product

People report positive experiences with the product, with many customers expressing delight and satisfaction... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction with the high... See more

Facilities

Clients share positive opinions on facilities, with many expressing excitement and satisfaction about new... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bathroom. Salesman came out said they werent a pushy firm, however when he was still sat after 9pm telling us this is a one time deal that wouldnt be there in the morning we felt compelled to buy. We... See more

Company replied

Rated 4 out of 5 stars

Adrian the Designer was very friendly and patient and took the time needed to get know us and what we wanted for our bathroom. Lovely lad.

Company replied

Rated 4 out of 5 stars

This is the second time we have used this company... They listen and design to what you want, the fact that the actual build and tradesman is outsourced to Lou and his team is a game changer everythi... See more

Company replied

Rated 5 out of 5 stars

Have recently had a new kitchen fitted. Professional service and excellent work carried out from all involved from the sales people to the waste management company. The Project Management team of Ian... See more

Company replied


Company details

  1. Kitchen Renovator
  2. Bathroom Renovator

Written by the company

Welcome to Kitchens Plus Bathrooms, the leading specialist in kitchen, bathroom, and bedroom renovations in the North East, celebrating over 27 years of excellence in home improvements. Visit our state-of-the-art showrooms in Retail World, Kingston Park, and Washington to explore the latest designs and innovative solutions tailored specifically for your home. Our commitment to quality craftsmanship and customer satisfaction drives us to provide not just renovations, but transformations that rejuvenate your living spaces. Whether you're looking to modernise your kitchen with cutting-edge appliances and stylish cabinetry, create a spa-like retreat in your bathroom, or turn your bedroom into a luxurious sanctuary, Kitchens Plus Bathrooms is your trusted partner. We offer a free, no-obligation quotation, ensuring that you have all the information you need to make your dream home a reality. Our dedicated team of experts will guide you through every step of the process, from initial design to final installation, with meticulous attention to detail and a personalised touch. Call us today at 01912 123456 to schedule your consultation. Let Kitchens Plus Bathrooms help you enhance your home with beauty, functionality, and style.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jordan come to our home today

Jordan come to our home today. Wow what amazing communication skills he has . He was polite and very respectful in my home. Unfortunately at present I was not able to commit today ,as myself and partner need more time. I must say I would be happy to recommend him to family or friends. This gentleman is an asset to his team

25 October 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Adele, thank you so much for your kind words about Jordan, we really do appreciate the feedback and I hope that we are able to assist you in the future when you are in a position to get the work carried out.

Rated 5 out of 5 stars

Chris designers

Had Chris out on a design for a new bathroom Chris was very helpful he helped us imagine a new design and layout of a bathroom what work perfect can’t wait to see the end result

25 October 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Lee, thank you very much for your feedback about Chris, we really do appreciate the feedback.

Rated 5 out of 5 stars

Jordan and Andrew excellent lads…

Jordan and Andrew came over and went over everything for a beautiful new bathroom and answered all my questions very patiently. Lovely lads and can’t wait to see my new shower room

22 October 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Victoria, thank you very much for your feedback about Jordan and Andrew, we really do appreciate it and I’m sure the lads will be thrilled too.

Rated 5 out of 5 stars

Chris designed both our kitchen and…

Chris designed both our kitchen and bathroom and provided an amazing service and was incredibly patient answering all our questions! Kitchen has been completed and looks amazing, with so much more space! We're looking forward to the new bathroom design too! Very much recommended, he's great!

21 October 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear RW, thanks very much for taking the time to write your review about Chris, it’s greatly appreciated and lovely to hear that you rate him so highly, he’ll be delighted.

Rated 5 out of 5 stars

Chris designer

Had Chris out for a design on a new kitchen Chris very helpful very knowledgeable and trustworthy can't wait for our new kitchen

29 September 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Lucy, thanks very much for your feedback about Chris, it’s greatly appreciated and I’m sure he’ll be thrilled to read this.

Rated 5 out of 5 stars

Designer chris

Had Chris out on a design on a new kitchen for me which must say was very impressed from start to finish his knowledge on kitchens to his design work giving me a chance to see what my kitchen could look like I would highly recommend this service can't wait for my new kitchen

26 September 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear D Rogers, thanks very much for your feedback about Chris, it's really important to us and greatly appreciated.

Rated 5 out of 5 stars

Andrew was very professional

Andrew was very professional. he explained everything in detail and made the whole process very easy for me
I cant wait for my new bathroom with black fittings!

24 September 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Kelly, thank you very much for your feedback, we really do appreciate it and I look forward to hearing from you once you bathroom is installed.

Rated 1 out of 5 stars

No aftercare

A part from my new bathroom has not been fitted, contacted the rep who said someone would be in touch and they were not so chased up no reply. 4 calls to the office to get a manager to call me and still nothing! Very disappointing for a company I’ve just spent 10k with

11 September 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Deborah, I’m very sorry to hear that our service has not been as expected, and I’d like to help. If you could kindly provide some further information to help us identify you, I’ll ensure that this is looked into ASAP and come back to you in due course.

Rated 1 out of 5 stars

Shocking aftercare

Shocking aftercare, the fittings under the sink have leaked three times since fitted 13 months ago. Phoned again today as leaking again. Was told it's my problem now as only get a years warranty. The waste pipe is fitted incorrectly and unwilling to rectify.
Kitchen was installed at 14 Chester place Peterlee. SR82EJ.
Contact number 07718 160430

9 September 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear James, I’m sorry to hear that you’ve got a problem with your installation, it’s certainly not what we would want to happen. If you could kindly provide some further information to help us identify you, I will ensure this is looked into and come back to you in due course. Thank you for highlighting this to us.

Rated 5 out of 5 stars

A great experience from end to end

From end to end, working with Kitchens Plus Bathrooms was an absolute pleasure.
From the design appointment with Andrew through to the fitting by Josh, every step was handled with consummate professionalism.
Initial contact came through a cold call so we are proof that they do work!
The wide range of options was excellent and meant we could design the bathroom we wanted with ease.
The 3D render was the icing on the cake that showed us what our choices were going to look like.
When it came to the installation the disruption was kept to a minimum and the work was carried out in a very timely manner.
Communication throughout the process was top notch and we knew exactly what would be happening and when.
I cannot recommend Kitchens Plus Bathrooms highly enough. You can buy with confidence.

15 August 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear David, thank you so much for your glowing review about your experience with us, it’s fantastic to hear and really appreciated.

Rated 5 out of 5 stars

Brilliant Firm to deal with

Brilliant Firm to deal with, From the planning to the finished Product was a Smooth process,
After initial planning & picking the type of Bathroom we wanted & start date chosen the whole experience was a pleasant one, Our contact at kitchens Plus Bathrooms was Sarah who was there for us with any questions we had, Our Bathroom fitter Michael was Absolutely fantastic, he worked relentlessly in the August heat to give my wife & I a Beautiful Bathroom, I would Definitely Recommend Kitchens Plus Bathrooms. 10/10

5 August 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Tony, thank you so much for your lovely review and especially for saying that you’d recommend us, we really do appreciate it. It goes without saying that it’s fantastic to hear how pleased you are with the whole service and I’ve no doubt Sara will be delighted to see that she has been given a mention, so thanks for that too.

Rated 5 out of 5 stars

Excellent experience

It took some time between discussing my bathroom requirements with Andrew to the start time. But from the delivery of the materials the team set to work quickly & efficiently. I am very happy with my bathroom renovation. At all times, I was able to contact the company with questions & I felt very supported.

31 July 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Pauline, thank you very much for taking the time to share your experience about your bathroom project, we really do appreciate it.

Rated 5 out of 5 stars

Had dean out today to price up our…

Had dean out today to price up our bathroom, top bloke, design was perfect we didn’t ask to change a thing can’t wait to see it complete

26 July 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Chris, thanks very much for your feedback about Dean, I’m sure he’ll be as delighted as we are to hear your thoughts.

Rated 5 out of 5 stars

I got kitchens plus bathrooms to remodel my shower toom

I got kitchens plus bathrooms to remodel my shower room from beginning to end they were very professional nothing was a problem designer Andrew was very knowledgeable and explained exactly what the price was and stayed at that price office staff informed me when the bathroom furniture was arriving and when the fitted was arriving and who it was I had a damaged door on my unit I rang the office and they ordered me a new one and it was fitted within a few days I can not fault them

22 May 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Sharon, thank you so much for your kind words about your experience with us, we really do appreciate the feedback. I’m obviously delighted to hear how pleased you are and will make sure all those involved get to see this. Thanks again.

Rated 5 out of 5 stars

Professional from start to finish

Many thanks for the professionalism shown by Kitchens Plus Bathroom along with the installation team in delivering our en-suite bathroom modifications.
My wife and I are really pleased with the finished project and the ease of the process from sales (Andrew Keegan) visiting and helping with our choices and how those choices could be incorporated into a 3D model and of course keeping within our budget.
The customer service communications were excellent and kept my wife and I “up to speed” with deliveries and timings which helped enormously between the first visit and the build.
Last but not least a thank-you to the professionalism shown by the sub-contracted installation teams, DJR Home Solutions (installation), MWT Waste Ltd (Waste Removal) and finally LH Electrical Services (electrical works)

18 June 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Gary, thank you so much for taking the time to provide feedback about your experience with us, we really do appreciate it and it's fantastic to hear how happy you are with the project from start to finish.

Rated 5 out of 5 stars

Definitely recommend Andrew at Kitchens Plus

Andrew Came to our house and provide a design we loved and worked with us through all the process. He made it easy and put our minds at rest, no silly pressure statics to sign like i have witnessed before and would recommend anyone setting an appointment with him.

10 June 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Scott, thank you very much for your feedback about the service provided by Andrew, we really do appreciate it and I'm sure he'll be delighted to read this.

Rated 5 out of 5 stars

Grand design Bathroom

What a fantastic bathroom we have! From start to finish my experience with kitchensplusbathrooms and their fitters has been amazing. The design process was very smooth and we were taken through the whole design/fitting service. The products were delivered when stated. The bathroom install was done on a date I requested and I was kept in the loop with everything from customer service. The fitter who done the install was very professional and his attention to detail was second to none. He kept me updated and any queries or concerns I was quickly informed. He arranged when electrician/plasterer/ rubbish removal needed to be there so I never had to lift a finger or chase anyone up. We now have our grand design bathroom and we love it. Big thanks to Steve from the Washington showroom and Steve and Shaun the installers. Not many places offer the customer service we have received from the initial point of contact with Jean in the showroom, to our appointment with Steve who designed our plans and then to Steve and Shaun completing an amazing job!

26 May 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Ian, thank you so much for your absolutely lovely review, it really does make us feel great when our customers take the time to post details of their experience with us and obviously it is brilliant to hear how happy you've been throughout the whole process. I'll be sure to pass on your kind words to all of those involved with your project and hope that you may consider using us again if you need any further home improvements carried out. Thanks again.

Rated 4 out of 5 stars

Chris

Chris was really helpful and designed a beautiful kitchen for us, when we ran into difficulties he tried is best to put everything right for us and gave us alternative options for our kitchen.
Unfortunately it did not happen this time but Chris was gracious in defeat and it was not his fault at all

14 March 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Frances, thanks very much for your feedback about Chris, we really appreciate it and I hope we may be able to assist you in the future.

Rated 5 out of 5 stars

Bathroom cabinet

Ordered a bathroom cabinet to start they were miles cheaper than other suppliers for exactly same cabinet .
Ordered on Sunday arrived Tuesday morning .
Package had slight damage and was told immediately if cupboard was damaged they would replace .
Excellent customer service from Mick.
Would highly recommend .

15 April 2025
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Mick, thanks very much for taking the time to provide feedback about your experience with us, we really do appreciate it.

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