Kitchenware Express Reviews 676

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, often highlighting their durability and excellent performance. Many appreciate the competitive pricing, especially when items are on sale, and find the ordering process straightforward and efficient. The delivery service is frequently praised for its speed, reliability, and careful packaging, ensuring products arrive in perfect condition. However, some customers experienced issues with order tracking not being updated or with receiving incorrect items. A few people also noted that some newer products seemed thinner or lighter than previous versions from the same brand, leading to concerns about their longevity.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the superb quality of pans,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Quality

People report positive experiences with quality. Many customers praise the superb quality of items, such as... See more

Order

Users describe positive interactions with order. Customers found the ordering process straightforward and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy peasy purchase. Early doors but pans seem to perform liked we hoped nicely packed. The previous Meyers indeed lasted just over 10 years and were amazing. Hopefully its a similar experience. Tha... See more

Rated 5 out of 5 stars

A fantastic company with a phenomenal customer service team. I recently returned some faulty pans, and the team were simply amazing in ensuring I received a perfect set of pans. I would definitely rec... See more

Company replied

Rated 5 out of 5 stars

Replacement Meyer saucepan set to replace old and well used Meyer set. As luck would have it an offer on what I wanted so a very good price. Trackable delivery free too boot. What's not to like? Two... See more

Rated 5 out of 5 stars

Fab company. Delivery was quick and item was well packaged. I did do an order with this company through a 3rd party site a few months ago and the item turned out to be out of stock. Kitchenware Expres... See more


Company details

  1. #164 of 229 best companies in Homewares Shop
  2. #55 of 93 best companies in Kitchenware Shop
  3. #99 of 135 best companies in Kitchen supply shop

About Kitchenware Express

Written by the company

Kitchenware Express brings you some of the world's biggest and best kitchenware brands, at market-beating prices!

Whether you're looking for cookware, bakeware, cutlery, glassware, or kitchen accessories, our extensive premium-quality collection means you'll always find a product to suit you - at unbeatable prices.

Our brands include: Prestige | Circulon | Anolon | Meyer | Luigi Bormioli | LocknLock | Oneida

We offer both current and discontinued ranges, and pass the savings directly to you. Our regular promotions and stock often sell out fast, so visit the website to shop now and don't miss out! SHOP SALE SHOP ALL CONTACT US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

676 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service.

I ordered several glasses and oven gloves. I had a problem with a couple of damaged glasses but the problem was quickly rectified. Very friendly firm to deal with. Good products at competitive prices.

27 May 2025
Rated 1 out of 5 stars

You wouldn't allow me to unsubscribe

You wouldn't allow me to unsubscribe? How mean?

So you got moved to Spam and then emptied into the trash.

I'll never have to see you any more.

26 May 2025
Kitchenware Express logo

Reply from Kitchenware Express

I’m really sorry to hear you had that experience—it’s absolutely not our intention to make unsubscribing difficult or frustrating.

You should always be able to unsubscribe easily via the link at the bottom of any of our emails, but if that didn’t work as expected, I completely understand your frustration. We’ll send you a separate email shortly with clear instructions on how to unsubscribe, just to make sure it’s as straightforward as possible.

Rated 2 out of 5 stars

Poor communication but good product

Poor communication. Order progress wasn’t updated and neither was the tracking. Now I finally have my products, they are good quality.

7 May 2025
Kitchenware Express logo

Reply from Kitchenware Express

We’re really pleased to hear that you’re happy with the quality of your products.

That said, we’re very sorry for the lack of communication and tracking updates during your order process. We understand how important it is to stay informed, and we regret any inconvenience or uncertainty this may have caused.

We’re currently reviewing our order tracking and communication systems to help ensure a smoother experience for our customers in the future. Your comments are incredibly helpful in that process.

Rated 5 out of 5 stars

Circular frying pan

This pan is just as described and so far nothing has stuck to the base so it is very easy to wipe clean. Very pleased with it.

11 April 2025
Rated 5 out of 5 stars

Perfect

Super fast delivery, excellent product, ideal for me. Plus price low enough to afford but doesn't detract from product quality. Thank you 😊

3 April 2025
Rated 1 out of 5 stars

I ordered a 2-door commercial fridge…

I ordered a 2-door commercial fridge for over $3000 to be delivered to a new business on the mall in Brisbane. They emailed to say they were "getting your order ready to be shipped". The following day they emailed me asking for a copy of both sides of my credit card and my drivers licence. I called them and said that I wouldn't give them such information as I am cautious regarding identity theft etc. They had my phone number, business address, email, and they had received full payment and were basically accusing me of being fraudulent. Insane behaviour and they refunded me the payment so i had to waste more time buying from another company. Do not waste your time with this company. They didn't trust me and I certainly wasn't going to trust them with my personal and confidential information. Be careful!!

8 April 2025
Unprompted review

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