KitPimp UK Reviews 

293
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, spacious designs, and incredible value for money offered across their extensive range of tactical gear and robust backpacks. People also consistently highlight the remarkably fast delivery times, the smooth purchasing process, and how helpful the support team is when questions or address mistakes arise. However, some customers also noted occasional communication hurdles, unexpected order mix-ups, or frustrating delivery delays caused by shipping providers. A few reviewers experienced specific issues such as missing items, stock discrepancies, or difficulty getting prompt replies when trying to resolve their problems.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, often describing the gear as robust, durable,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the robust build and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick dispatch times,... See more

Order

Reviewers mention mixed feelings about their order experiences, as opinions are sharply divided. While many... See more

Price

Clients share positive opinions on price, expressing satisfaction with unbeatable costs and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really nice item, far superior to the issued smock, feels durable. Useful pockets in all the right places, can carry heaps of kit and not be ungainly. Good adjustment options to get it fitting just r... See more

Rated 5 out of 5 stars

SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you s... See more

Rated 5 out of 5 stars

Absolutely delighted with the green commander'sdaysack, incredibly versatile and much needed for field work in places where DPM versions attract all the wrong sorts of attention! Thanks again, wish I'... See more

Rated 5 out of 5 stars

I cannot believe the price this is going for, and initially thought it was a scam! The patrol pack is bomb proof. It's really robust and well made as you would expect and it is a veritable tardis. Wit... See more


Company details

  1. #2 of 4 best companies in Army & Navy Surplus Shop
  2. #49 of 81 best companies in Camping Shop
  3. #5 of 6 best companies in Hunting and Fishing Shop
  4. #71 of 114 best companies in Manufacturer
  5. #22 of 47 best companies in Wholesaler

Written by the company

We're a UK based retailer and manufacturer of military equipment, as well as our own inhouse range we manufacture under contracts or bespoke services offered we also retail an expanding range of kit suitable for those in the Armed Forces, outdoors and camping, hikers and adventurers. We have a particular speciality for MTP and Multicam Webbing, Rucksacks, Bergens and Backpacks as well as other loose bits made to military spec! Also supplying outdoors clothing and kit. Thanks to customer feedback we are now looking to expand our range throughout 2025 with an expanding high quality range of goods.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(293)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a jacket

Bought a jacket. It arrived very promptly. I had a small problem that I could not work out. I emailed them and within 5 minutes someone rang me and sorted me out. Very good customer service. The Jacket is first class.

27 April 2024
Rated 5 out of 5 stars

My Pathfinder Bergan Order

The Pathfinder Bergan arrived in record time. The quality is great and it also has enough space for all my exercise kit and more. Would recommend.

22 April 2024
Rated 5 out of 5 stars

Fast shipping

Fast shipping. The item was perfect, just like the one on the website. Orders from the States get across the pond faster than orders in the states. Go figure.

16 April 2024
Rated 5 out of 5 stars

Mega smock

Mega smock, good build quality. Can't be beaten on price, paid more in the 80's for a windproof from Duboras ! For a honking civvy as I am now it's spot on, and delivery time was very fast, ordered and delivered over the Easter bank holiday. What more can I say

1 April 2024
Rated 5 out of 5 stars

Very happy with the smock I purchased

Very happy with the smock I purchased, despite a small problem with the first one that arrived. Problem sorted out with one phone call. Excellent customer service.
I have also bought two bergens, 150l and day pack, as well as commanders webbing and harness from KitPimp. So far, very happy with everything I’ve had from them.

21 March 2024
Rated 1 out of 5 stars

Smock becomes like cold wet sponges that don't want to dry

The Smock - like a toy version - look at how Kitpimp cant even answer the issues and disgracefully get into playing games and calling me names? Can you trust these Kitpimp who call people names for raising genuine safety concerns?

At first very impressed but testing in locally in urban cold wet conditions with a pack away jacket over it and all those pockets that are 360 front and back lower down fill with water and become like all around cold wet sponges that don't want to dry which was ok during that day but I can't imagine staying out at night in a jacket that is like sets of cold wet sponges. Whereas the issued kit in the 1980s had less pockets but wanted to dry. This smock took days to dry even at home when other kit from the same day dried quickly. I am concerned in case those inexperienced use these Kitpimp smocks without testing it first in local cold wet conditions. (I Ordered from ebay 29 Oct 2023 at 8.41pm Order number 11-10720-40714 delivered for £43.34p but not really worth that)

The label as the small photo I place in the ID here shows Kitpimp are the manufacturer and they did not deny being the manufacturer when I contacted them direct. Kitpimp were unable to talk of what it was like to use special forces kit in UK cold wet conditions. They were clueless. Kitpimp said I should buy what would be an expensive coat to go over it and keep it dry!!

Yes the smock in the 1980s were different, - very different. Because they worked as fit for purpose. I believe the Kitpimp is dangerous and when I tried raised that with Kitpimp they told me to buy a gortex coat. How ludicrous. "I don't claim to know" which is essential attitude to get things right, but I know what special forces kit is like in cold weather and Kitpimp could not give credible replies that this smock gets too wet (and staying wet) to be safe and so I am left feeling concerned that with Kitpimp profit comes before safety.

Kitpimp now show they are too amateur by talking of goretex which is not relevant - Yes I wore a jacket over the smock as we did in the 1980s but special forces kit gets very wet from huge sweating from moving so fast carrying heavy kit, - not actually wet from rain. So all kit used must be 'quick to dry'. The Kitpimp smock is the opposite and not ready to dry in cold wet conditions. I believe the smock is dangerous.

To show Kitpimp are clueless on very basics - Quick drying kit is essential because (from experience) can end up in a river, deep snowdrifts up to chest or sudden heavy down pour where in all of these there either no protection from coat or no chance of putting on a coat. And then while wet have to stay out in a basha in very cold wet conditions. Doing that with a Kitpimp smock that does want to dry and being like big wet sponges would be very dangerous.

Doing some research on the web and some suggest a genuine modern issue standard smock has drain holes in the pockets to help if the water drain out and this may be one issue that the Kitpimp black smock I have here has no drain holes at all.

Kitpimp can't answer the issues so now they try to say Kitpimp is not responsible for Kitpimp items? Says it all? Profit before safety?

No Kitpimp didn't speak it was via email so I have a written record starting Mon 01/01/2024 21:36 .

1 January 2024
KitPimp UK logo

Reply from KitPimp UK

Not ordered from our website or eBay outlet, this is a service review, that is obviously not from us as a seller, so I really don't see why this is applicable to our domain on Trustpilot, as for products if you have any complaints you should perhaps contact us via our dedicated site where we can look into any issues which we could kindly appreciate.

You should also note that the jackets issued in 1980's is completely different.

No one said you should buy an expensive coat to put over it, simply pointing out it's not in any form advertised as water resistant or waterproof.

These smocks we retail are 2 x types, one is polycotton which is obviously nor water resistant in any form and we do not advertise as such, the other is our MTP Nyco which is a waterproofed version with a Durable Water Repellant finish is a different fabric altogether.

Also note after checking the eBay order ID can confirm this wasn't from our eBay outlet either.

The guy is also making false claims - was never spoken to RE a Goretex jacket or any other product to purchase with it - but anyone whose been in the forces knows that GoreTex smocks are issued for a reason and usually worn over non-waterproof clothing and are thus there for a reason - so we will be adding this to our product descriptions to hightlight the importance, so in this instance we will thank the reviewer for his input and note it is important to wear waterproof clothing over non-waterproof.

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