KitPimp UK Reviews 

293
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, spacious designs, and incredible value for money offered across their extensive range of tactical gear and robust backpacks. People also consistently highlight the remarkably fast delivery times, the smooth purchasing process, and how helpful the support team is when questions or address mistakes arise. However, some customers also noted occasional communication hurdles, unexpected order mix-ups, or frustrating delivery delays caused by shipping providers. A few reviewers experienced specific issues such as missing items, stock discrepancies, or difficulty getting prompt replies when trying to resolve their problems.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, often describing the gear as robust, durable,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the robust build and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick dispatch times,... See more

Order

Reviewers mention mixed feelings about their order experiences, as opinions are sharply divided. While many... See more

Price

Clients share positive opinions on price, expressing satisfaction with unbeatable costs and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really nice item, far superior to the issued smock, feels durable. Useful pockets in all the right places, can carry heaps of kit and not be ungainly. Good adjustment options to get it fitting just r... See more

Rated 5 out of 5 stars

SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you s... See more

Rated 5 out of 5 stars

Absolutely delighted with the green commander'sdaysack, incredibly versatile and much needed for field work in places where DPM versions attract all the wrong sorts of attention! Thanks again, wish I'... See more

Rated 5 out of 5 stars

I cannot believe the price this is going for, and initially thought it was a scam! The patrol pack is bomb proof. It's really robust and well made as you would expect and it is a veritable tardis. Wit... See more


Company details

  1. #2 of 4 best companies in Army & Navy Surplus Shop
  2. #49 of 81 best companies in Camping Shop
  3. #5 of 6 best companies in Hunting and Fishing Shop
  4. #71 of 114 best companies in Manufacturer
  5. #22 of 46 best companies in Wholesaler

Written by the company

We're a UK based retailer and manufacturer of military equipment, as well as our own inhouse range we manufacture under contracts or bespoke services offered we also retail an expanding range of kit suitable for those in the Armed Forces, outdoors and camping, hikers and adventurers. We have a particular speciality for MTP and Multicam Webbing, Rucksacks, Bergens and Backpacks as well as other loose bits made to military spec! Also supplying outdoors clothing and kit. Thanks to customer feedback we are now looking to expand our range throughout 2025 with an expanding high quality range of goods.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(293)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Honest review from an ex squaddie.

I'm a British armed forces veteran of 8 yrs and the SAS combat smock which I received is IMHO the best smock that I've owned.
Great quality, great price and speedy delivery.
I highly recommend this seller.
Many thanks. 👍👍👍

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Third class pathetic customer service long delayed in complete order

Long delayed in complete order, items don’t have any tags neither card board or labels attached. Owner says they don’t have any labels or tags on their items. You have to take their word items are new. FedEx as a delivery company was absolutely pathetic.Open crushed box items missing, no instructions followed. Missing items were provided and original delivery charges refunded.
Initially I thought Customer service can improve a lot but after leaving the review, I received a 22 minutes long call threatening no more orders for me if I didn’t change my review to 3 or 4 star, then questioning my ethnicity for leaving a 1 star review, asking if my child had ADHD because he was upset for the long delay, and when the 22 minutes abusive behaviour didn’t intimidate, threats turned into bribe, I was offered a MTP Smock to change my review to a 3 or 4 star review.
FedEx scheduled delivery slot was in the morning which we waited but it was delivered in the evening around 5.
False accusations that I begged for a delivery refund, it was offered.
Initially nothing was mentioned on the website that the owner is on holiday,
He falsely claimed that it was mentioned on the website but then changed it to socials.
Even after coming back from holiday our order was sent after a week because he only visited his warehouse only 2 days in a week and wasn’t bothered to send our order early, despite already multiple weeks late.
I believe now that the customer service is third class, pathetic and disgusting and I think non existent.

15 January 2026
KitPimp UK logo

Reply from KitPimp UK

Fedex as a company delivered your item one day after collection, as for the "opened crushed box", it was simply a DHL Size 4 Box cellotaped over, recycling is good for the environment. Yes the missing items were provided. As for the overall customer service alot of calls were entertained to remedy a solution especially after you begged and pleaded for a refund of postage, but we'llt take your feedback onboard sir. As for labels, in the textile industry especially from small companies such as ours alot of tailored goods do not have "tags with barcodes", if you think your items are "used" and can't take our word for it, or use your own common sense on examining items are new condition?

Rated 5 out of 5 stars

SAS jacket

SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you start doing them in navy or green

14 January 2026
Rated 2 out of 5 stars

Case A ordered, Case B delivered

I ordered Case A and got Case B. I'm now stuck with 7 meals that I can't eat without puking for days and will have to give away or try to sell on.

Will stick to UK & European meals from now on. Very expensive lesson learned.

9 January 2026
KitPimp UK logo

Reply from KitPimp UK

Apologies for this issue, it may have been a mix up with the MRE cases which is a bit unfortunate as they were arranged into their designated cases from A to B, we'd be happy to credit you a partial refund in this instance if you could reach out to us

Rated 4 out of 5 stars

Great Kit, terrible delivery.

Great Kit, great company, terrible delivery(FedEx).
They apparently tried to deliver to my home address but couldn’t, so I re-arranged it to a drop off point. It was at this point t it was all lost in the system. It was only that I went back two days in a row to check and it was there. Still a week later, FedEx could not find any detail of what happened to my parcel.

3 November 2025
KitPimp UK logo

Reply from KitPimp UK

I can only apologise for this delivery experiance, Fedex in general are an excellent alternative and cost effective solution to DHL Express, this could be an instance of a one off but again, our apologies

Rated 5 out of 5 stars

Patrol Commanders day sack

I used this as my day sack on a recent 8 day walk along the Ridgeway.
It certainly had ample space and the various pouches and pockets made it easy to organise my gear.
I’ll certainly be using it on future trips.

17 October 2025
Rated 5 out of 5 stars

Excellent smock!

Hello KitPimp team!

I recently purchased an SAS smock, size M, black, from your online store. The smock arrived, it's just as it is shown in the picture. It's a very substantial jacket, heavy and obviously well-made. I haven't had the chance to wear it yet, but I think it's the perfect outerwear for travelling, hiking, and generally being out and about.

I would only change or add several little details:

1. Investing in better-quality drawstrings and toggle buttons that are a bit sturdier would elevate the price, look, and feel of the smock.

2. Investing in better-quality size and property tags on the inside instead of the nylon white ones with black letters would also elevate the overall look of the smock.

3. Adding a pair of zipper pulls to the forward closure would make the jacket more convenient.

I am strongly considering buying an olive green one. Thanks again for the great product!

13 October 2025

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