The photos are far too expensive. I don't want a family pack with 10 copies of the same photo, I would like one copy of each of the photos but this isn't an option.
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See what reviewers are saying
We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again. My only criticism, whilst I’m happy to check over grammar and punctuation, I did expe... See more
Company replied
As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white…. Really bad light boun... See more
Company replied
Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... See more
Company replied
Company details
Information provided by various external sources
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Contact info
CM3 8JE, Chelmsford, United Kingdom
- kittlephoto.com
3.0
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hayley was very helpful
Hayley was very helpful, helped me through the system and was able to take my order over the phone.
22 April 2024
Unprompted review
Reply from Kittle Photographic
Thank you for leaving us a 5 star review MumH. We're delighted to hear that Hayley was able to assist you so effectively.
Awesome people and very helpful!!!
22 April 2024
Unprompted review
Reply from Kittle Photographic
Thank you for your wonderful review Tatiana. Your feedback is very much appreciated and means a lot to our team.
pleasant experience
I had a very pleasant experience with staff Sue with photograph order. She was incredibly helpful and went above and beyond to ensure my order was ready even liaising with the school to get everything just right. Her friendly and efficient service made the whole process a breeze!
27 March 2024
Unprompted review
Reply from Kittle Photographic
We're delighted to hear that Sue provided you with such exceptional service Ona. It's wonderful to know that she was able to assist you with your photograph order and even coordinated with the school to make sure everything was perfect. We'll be sure to pass along your kind words to Sue.
Problem solved!
My recent order was somehow lost in the system but Hayley dealt with the problem professionally and efficiently and solved the issue at no extra expense to me. Great service, thanks so much.
31 January 2024
Unprompted review
Reply from Kittle Photographic
Hi Kate, thank you for taking the time to share your experience! I sincerely apologise for the inconvenience caused by the lost order, but am pleased to hear that Hayley was able to address the issue professionally and efficiently. I am glad we could resolve the situation to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to contact us.
Speedy and thoughtful customer service from Hayley Martin
Very quick replies to my enquiries and a thoughtful suggestion/offer to send my child's image as an attachment to an email that was a big help as I was travelling without access to a computer so could not download the digital copy I had purchased. First time ordering with this school photographer and delighted by the service.
30 January 2024
Unprompted review
Reply from Kittle Photographic
Good Morning Sola, thank you so much for your kind words and 5 * review! We're thrilled to hear that our quick responses and the thoughtful suggestion to send your child's image via email made your experience a positive one, especially while you were traveling.
Excellent service from Hayley Martin…
Excellent service from Hayley Martin today. My daughter is in her final year at primary school and is pulling together a photo album of all her school photos and we discovered she was missing her Year 2 photo (and her younger sister missing her Reception photo). I couldn't find them in my account as I think I only purchased the sibling photo at the time, so contacted Kittle and spoke to Hayley who went above and beyond to find the photos for me which weren't on my file. I've just ordered the missing photos and my daughter will be so happy to have a complete album. Thank you Hayley! So nice to be able to talk to a person who understood how important the photos are. x
17 January 2024
Unprompted review
Reply from Kittle Photographic
Hi Kate, thank you for taking the time to leave us a 5 star review. Our customer service team are always happy to help with any type of enquiry that you may have and i am pleased to hear that on this occasion you spoke with Hayley and she was able to go into our archives and locate the images you required. We Wish you a very Happy New Year.
Excellent Service by Hayley
Kittle Photos done an amazing job at my daughter's photo session at First Step Nursery. They managed to get beautiful pictures. I like the detailed shots that captured my little one's features such as her nose, eyelashes and tiny feet along with the various poses.
I would also like to say a big thank you to Hayley Martin for her excellent service delivery. There were a number of items missing from my order when the delivery arrived.
When I called Kittle to report this Hayley actively listened to my query, acknowledged my concern and apologised for the inconvenience caused before resolving the issue. I would not hesitate to use Kittle again.
3 January 2024
Unprompted review
Reply from Kittle Photographic
Hello Voke, thank you for leaving such wonderful feedback regarding your daughters photographs. It is my apologises to hear that you had some items missing from your order, however I am pleased to hear that Hayley were able to assist you in ensuring that this was resolved as quickly as possible. We wish you a very Happy New Year.
Brilliant customer service, Hayley is a star!
I've used Kittle for over two years through my child's school and I've had good experience with their website. On this occasion though, I ordered daughter's photo in October to be delivered to her school but they weren't even after i was debited. After school confirmed that the photos hadn't been delivered to them I called Kittle and Hayley was quick to spot that my order hadn't come through coz of some technical issues. She promptly placed the order again and assured me it will be delivered to my house after the holiday. Her customer service was fantastic! Merry Xmas Hayley.
20 December 2023
Unprompted review
Reply from Kittle Photographic
Hello Samuel, we are very happy to hear that you have had a good experience ordering on our website over the years. We are very sorry to hear that your order was not originally received at the school but are glad to hear that Hayley was able to rectify the issue and have this sent out to your home address. We wish you a very Happy New Year.
Hayley Martin was very responsive and…
Hayley Martin was very responsive and quickly resolved my problem. I managed to get my order and very happy with the result. Thanks
18 December 2023
Unprompted review
Reply from Kittle Photographic
Good Morning Hande. Thank you for leaving us a 5 star review! We are very happy to hear that you had a positive experience with us and from all at Kittle Photographic, we wish you a very happy and healthy 2024.
Help with a download…
After a slight issue with a download due to not having a PC, the staff were courtious and patient in resolving the issue.
18 December 2023
Unprompted review
Reply from Kittle Photographic
Hello Clare.
Thank you for your wonderful feedback.
This is very much appreciated and we are glad to hear that our customer service team were able to assist you.
We wish you and your family a very Happy New Year.
Customer service
I was so confused as to why I had no confirmation of my order and phoned for help to find out if the order was placed as money had been taken. Hayley was fantastic and spent time patiently investigating until we found that I had entered my email with a typo! Fantastic customer service throughout with a sense of compassion and not an ounce of annoyance.
14 December 2023
Unprompted review
Reply from Kittle Photographic
Hi R.Gee, thank you for taking the time to leave us a 5 star review. Our Customer service team are always happy to help with any type of enquiry you may have and i am pleased to hear that on this occasion you spoke with Hayley, and she was able to resolve this issue for you. We Wish you a very Happy New Year.
I was having trouble resetting my…
I was having trouble resetting my password, spoke to a very helpful lady called Hayley who helped me reset it, thank you
14 December 2023
Unprompted review
Reply from Kittle Photographic
Good Morning Rollo. We hope you had a wonderful festive period. We are extremely pleased to hear that Hayley was able to assist you in resetting the password to your account. Thank you for leaving a 5 star review.
Hayley was extremely helpful and talked…
Hayley was extremely helpful and talked me through all my options when I wasn’t sure how to order online.
14 December 2023
Unprompted review
Reply from Kittle Photographic
Good Morning K Joyce.
Thank you for leaving us wonderful feedback.
Please be re-assured that our customer service team are available from 8am-4pm Monday to Friday and we will be more than happy to assist you in placing orders over the telephone if this is preferred.
I am extremely happy to hear that Hayley assisted you on this occasion and you had a good experience with us.
Thank you for a great service and…
Thank you for a great service and lovely photos. Would recommend
13 December 2023
Unprompted review
Reply from Kittle Photographic
Hello Sophie, thank you for taking the time to leave us a 5 star review.
It is great to hear that you are happy with our service and I hope we continue to provide you with the same for many years to come.
From all at Kittle Photographic, we wish you a very Happy New year.
Treasured memories
My daughter had her first school photo done by Kittle and I was very happy with the service Hayley gave me. I can’t wait now to see the sibling photo now my sons started school. Kittle really are making those treasured memories for life. Thank you 🙏🏻
6 December 2023
Unprompted review
Reply from Kittle Photographic
Good Morning Liz and thank you for taking the time to leave us a review.
We are very pleased to hear that you were happy with the service that Hayley provided with regards to your daughter's first school photograph.
We believe that the children's school photographs are a valued memory for parent's and family to treasure and we are glad to hear that this is reflected in images that you received.
Very professional company
Very professional company. I dealt with a lady called Hayley Martin who was really friendly and helpful. She made my order really nice and easy. Would definitely recommend.
6 December 2023
Unprompted review
Reply from Kittle Photographic
Good Afternoon James.
Thank you for your 5 star review.
We are glad to hear that you found the ordering process with Hayley easy.
We wish you a very happy New year.
Happy Christmas …
I wanted to give my daughters fantastic reception class photo to family members for xmas. I was worried it was too late to order. I called and a very helpful lady called Hayley arranged the order for me. Fantastic customer service!
13 December 2023
Unprompted review
Reply from Kittle Photographic
Good Afternoon, thank you for taking your time to leave a positive review.
We are glad to hear that you were able to order in time for Christmas.
Please be re-assured that the photographs stay within the system for up to 5 years, meaning that you are able to order the photographs anytime throughout the year.
My experience
The gentleman I spoke to was very , helpful, polite and easy to talk to he really is an asset to the company he made me feel relaxed and understood exactly what I wanted really lovely to speak to
13 December 2023
Unprompted review
Reply from Kittle Photographic
Good Afternoon, thank you for your wonderful feedback.
We are very pleased to hear that Gary was able to assist you with your enquiry.
We hope you had a wonderful festive period and wish you a very Happy New Year.
Happy Mummy
Was struggling to select the right package to enable me to have all photos of my children. Decided to call Kittle direct. Have just had a great experience. Hayley helped me work through my questions. Great customer service. So happy that i made the decision to call instead. Hayley, you are a credit to the company.
13 December 2023
Unprompted review
Reply from Kittle Photographic
Hello Sarah, thank you for your 5 star review.
Our customer service team are always happy to help with any type of enquiry that you may have via telephone and i am pleased to hear that on this occasion you spoke with Hayley, and they were able to resolve this issue for you. We Wish you a very Happy New Year.
Just called up to find out about an…
Just called up to find out about an order and a very helpful lady called Hayley guided me through how to find my download. Very much appreciated thank you Kittle.
13 December 2023
Unprompted review
Reply from Kittle Photographic
We are very pleased we were able to assist you. Thank you for your wonderful feedback.
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