KittySupps Reviews 

951
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, noting significant improvements in their cats' health, such as shinier coats, increased energy, and reduced vomiting and hairballs. Many people find the supplements effective, even for picky eaters, as their cats readily consume the product without issues. Reviewers also appreciate the ease of ordering and the overall positive impact on their pets' well-being. However, some customers also noted issues with delivery times, experiencing delays and long waiting periods for their orders. A few other people also felt that they were automatically signed up for subscriptions without their explicit consent, leading to unexpected recurring orders and charges. Additionally, some reviewers mentioned inconsistencies in product formula and scent, which occasionally led to their cats refusing the food.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction, noting... See more

Quality

Customers consistently note positive experiences with quality, praising the product for its effectiveness in... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting positive aspects like... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising fast delivery times... See more

Subscription

Consumers find subscriptions to be a source of frustration, often reporting being automatically enrolled in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nobody is perfect, but kittysupps (using Taurine)comes pretty close. My cats digestion is much improved, ands it obviously doesn’t have any taste, as she’s never gone off here food. But above all... See more

Company replied

Rated 4 out of 5 stars

My Cat Marshall a Mancoon Didn't like the Taste at first so I started less scoops then product recomended, as he was overweight Now he is loosing weight and also finde he's More Alive and more Ac... See more

Rated 5 out of 5 stars

With 7 indoor cats all ate every drop and picked gravy clean. The orange texture on our 1st order was harder to mix, but the 2nd order we were told was an updated one. A vanilla scent an lighter powde... See more

Rated 5 out of 5 stars

My two year old kittens both love it and my senior 14 year old loves it as well although it took some time. But she doesn't like anything other than her dry food and it took some weeks before she bega... See more


Company details

  1. Pet shop

Written by the company

KittySupps has earned an excellent reputation among cat owners for their high-quality taurine supplements and exceptional customer service. Pet parents consistently praise the noticeable improvements in their cats' health and the company's genuine care for feline wellbeing. Cat owners report remarkable results after switching to KittySupps' taurine formulas. Many share stories of their cats showing improved kidney function, reduced vomiting episodes, and increased energy levels within weeks of starting supplementation. Customers especially appreciate manufacturing standards and the transparency in ingredient sourcing. The responsive customer support team receives high marks for their knowledge and genuine concern for each cat's individual health journey. Thousands of verified cat parents trust KittySupps for their pets' daily supplementation needs. Reviews frequently mention the ease of administration, the noticeable difference in their cats' overall vitality, and the peace of mind that comes from using veterinary-grade supplements. Pet owners describe KittySupps as a "game-changer" for cats with chronic health issues, with many noting they wish they'd discovered the products sooner. The consistent five-star feedback highlights both product effectiveness and the company's commitment to customer satisfaction. From senior cats needing kidney support to young cats with digestive sensitivities, KittySupps has become a go-to recommendation in online cat parent communities. Quality packaging, and products that actually work keep customers coming back and recommending KittySupps to fellow cat lovers.


Contact info

3.8

Great

TrustScore 4 out of 5

951 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.8

All reviews

(951)

947 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far my 16 year old ragdoll has eased…

So far my 16 year old ragdoll has eased off on his water intake and seems to have a little more energy even in the hot weather. He didn't notice the powder in his food at all and he is usually very picky about what he eats down to the brand and flavor of what he chooses. Delivery was quite slow but I was emailed an explanation that I understood.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I am absolutely delighted with your…

I am absolutely delighted with your product!

To be honest, I was skeptical when I first ordered your Taurine powder. My cat had been struggling with several issues, including nausea, vomiting, skin irritation, and hair loss. Her coat had lost its softness and shine, becoming rough and unhealthy-looking.

I started giving her one scoop daily mixed into her wet food. To my amazement, within just two weeks I began to see remarkable changes. Her coat became thicker, softer, smoother, and beautifully shiny again. The vomiting decreased significantly, and she seemed much more comfortable and content.

The improvement has been truly impressive, and I couldn’t be happier with the results. Thank you for creating such a high-quality product. I will gladly recommend it to other cat owners and will continue using it for my beloved cat.

A very satisfied customer!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was a tad slow

Delivery was a tad slow, but other than that it's been great. My eight year old cats have been playing twice as much and don't seem to have any "off" days. No nausea, and their coats seem shinier.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

So far

So far, so good, I have been putting the Taurine in my cat's food and his coat is soft as silk and he hasn't thrown up. Thank you!!

14 May 2026
Unprompted review
Rated 3 out of 5 stars

It would be a 5 if someone would get…

It would be a 5 if someone would get back with me. The product works amazingly well, but I have been trying to cancel this subscription order. It was not supposed to be monthly. I only needed one jar at a time. This is sending me 3 a month. My kitties are good w what I have for Atleast a year if not more. Someone please reach out to me!! I can’t go into the site to cancel. It says it’s invalid. I need help

12 June 2026
Unprompted review
KittySupps logo

Reply from KittySupps

Hi Velvet,

Thank you so much for your feedback and for your kind words about KittySupps! We're delighted to hear that your kitties are enjoying the product and that it's been working well for them. 💛

I'm very sorry to hear about the difficulties you've experienced with your subscription. I understand how frustrating it must be to continue receiving shipments when you've been trying to cancel them, especially when you already have enough product on hand.

Please feel free to reach out to us at support@kittysupps.com and mention my name, **Mariel**, in your email. I'll be happy to personally review your account and help ensure your subscription status is properly checked and updated.

Thank you again for bringing this to our attention, and for your support of KittySupps.

Mariel from KittySupps

Rated 1 out of 5 stars

Sketchy company

Sketchy company. Will not be ordering again. Their online tracker is absolutely useless. Had I know it was being shipped from over seas, I never would have ordered. They REFUSED to give me the USPS tracking number. Packaged arrived without any kind of labelling from them. It had been relabelled 2 times, and came from a 'dallas' in NJ. Stay away from this company. They are not transparent, and screams scam.

10 June 2026
Unprompted review
KittySupps logo

Reply from KittySupps

Hi Emily,

We're sorry to hear that your experience left you feeling this way. We understand how frustrating it can be when tracking updates are unclear and shipping takes longer than expected.

Shipping routes and carrier handoffs can sometimes result in relabeling or tracking updates that may appear confusing, particularly for international shipments. We understand how this may have affected your confidence in the delivery process.

We also hear your concerns regarding shipment origin, tracking information, and overall transparency. Customer feedback like this is important to us, and we appreciate you taking the time to share your experience.

If you'd like us to review your order and shipment details more closely, please feel free to contact us at support@kittysupps.com

Mariel from KittySupps

Rated 5 out of 5 stars

5 stars for effective but long shipping time

It’s important to read this entire review because it’s 5 start but with a catch. When you order you can expect a 5-6 week delay in delivery so if you start a monthly subscription you will be charged for a new order before receiving your original product. HOWEVER. The taurine supplement helped clear up my two year old male cats chronic conjunctivitis. We’ve had extensive bloodwork and vet care and the taurine (added with a l-lysine from another company) has been the only thing that cleared his eyes up completely.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is really great

The customer service is really great! Answered my questions and are quite on the ball when I email them with a question. Delivery service is good considering Kitty Sups is made in Australia. My kitty has no issue with the product, eats it readily after I sprinkle on her food. I have been giving her Kitty Supps for about 2 months. I notice that her barfing up her food is slowed down, still occasionally hacking up a hair ball. LOL

11 June 2026
Unprompted review
Rated 5 out of 5 stars

A different cat in just a few weeks

My taurine order arrived within a reasonable time - I believe about 5-7 business days. I started by letting my older cat see and smell what it was I was using.
One small level scoop per day, and my cat's runny eye cleared up after a few days, as did her crusty eye. My cats appetite has improved, and her energy is better. She is very vocal of late, and looks forward to her food. It's definitely been a transformation in just a few weeks.

11 June 2026
Unprompted review
Rated 4 out of 5 stars

Lacey seems to be getting more alert…

Lacey seems to be getting more alert and playful. She dosen't seem to mind me putting it in her food as she continues to eat as normal. Maybe a bit to soon to determine long term effects but we will see what happens in a month or so.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I have worked with Anna and several…

I have worked with Anna and several others via Customer Service to help resolve problems with orders, and always receive spectacular service and outstanding resolutions. My furbaby has been doing so very well on the Taurine product - coat, eyes, energy, overall health - I am amazed how well she is doing. Please continue putting out your quality products!!

30 April 2026
Unprompted review
Rated 3 out of 5 stars

Formula change?

When the first jar arrived, it was orange! All previous taurine I purchased had been white. The next shipment the taurine is beige. Plus now it has a noticeable scent. Has the formula changed?

10 June 2026
Unprompted review
KittySupps logo

Reply from KittySupps

Hi Sandra,

Thank you for reaching out and sharing your feedback. We understand why you would be concerned after noticing differences in the color and scent of the product between shipments.

While variations in color, texture, or aroma can sometimes occur due to formulation updates or ingredient refinements, we understand how unexpected this can be, especially if you were accustomed to previous batches appearing differently.

We appreciate you bringing this to our attention. Please feel free to contact us at support@kittysupps.comso we can review the batch information and provide further clarification regarding your specific order.

Mariel from KittySupps

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