Klaravik Reviews 12,954

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought and picked up 2 items, all as advertised. I wish there were guaranteed delivery options for each listing through, as the items I bought I had to pick up myself in another town. Otherwise all as... See more

Company replied

Rated 1 out of 5 stars

Min upplevelse med Klaravik var mycket negativ. Priserna i auktionen ser låga ut, men när man lägger till inropsavgiften blir det verkliga priset betydligt högre. I vissa fall kan avgiften mo... See more

Company replied

Rated 5 out of 5 stars

Everything went great as always. Thanks for the efforts given in making it all work smoothly. Dave

Company replied

Company details

  1. Online auction services

About Klaravik

Written by the company

Klaravik är Nordens största auktionsföretag för maskiner, verktyg och fordon. Hos oss hittar du tusentals nya auktioner varje vecka.

Klaravik ger företag och privatpersoner möjlighet att köpa begagnade maskiner, verktyg och fordon enkelt, tryggt och till rätt pris. Vårt mål är att förmedla vinnare i alla led. För våra säljande kunder jobbar vi nära med lokal förankring för en ansvarsfull affär. För våra köpare är vi marknadsplatsen som aldrig stannar, alltid med nya relevanta auktioner. Och för samhället bidrar vårt hållbara återbruk till att göra miljön en smula lyckligare. Win-win-win, helt enkelt.

Vi har över 590 000 registrerade budgivare och över 50 000 säljare. Varje vecka läggs tusentals nya objekt ut på auktion på vår webbplats, till en besökssiffra som överstiger 3,3 miljoner varje månad

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 1 out of 5 stars

Klaravik.se plays by rules what they want

They could charge you in case of not pick up goods (was unsuccessful three times agree with seller) for week delay 500SEK+VAT also they can wait ages till they will stop count that, 30days period on agreement is fake. They can earn profit after for item resale + charge admin fee 1500SEK(what is probably is illegal by SE law). Finally they can disable your bid option on account without any commercial offer. Please be sure they will protect SE customers(especially sellers) all international bidders are marked as low priority members.

23 February 2022
Unprompted review
Klaravik logo

Reply from Klaravik

Hello,

I'm sorry to hear that you are not happy with the way that we have chose to handle your errand. If an object isn't collected within the 12 days that it says in the buyers conditions and you haven't agreed on a pick up time with the seller, we have the right to take out a fine at 500SEK per week.

Since you didn't pick up the object and two months went by the seller got tired of waiting. We chose to make a technical sale for the amount that had been added up for the weeks you didn't collect and sent the rest of the amount back to you.

This information can be read in our buyers conditions.
https://www.klaravik.se/Terms_and_conditions.pdf

Thank you for your opinion.
Best Regard, Jacob B, Klaravik

Rated 1 out of 5 stars

A lot of troubles with Klaravik.

A lot of troubles with Klaravik.
Don't response normal on questions and problems,
and always problems with the Vat refund.
Like the European law/rules it must be easy, like all other auctions from Sweden do. (but Klaravik likes to do and think difficult, I think they urn so a lot of money from export clients)

only a few persons who work at Klaravik, do there yob good and customfrendly!

update:
If you ask something difficult, Klaravik don't response anymore.
At the Vat refund, all other auctions in Sweden, work like the European tax rules. Export is 0%. Thats the reason why everybody can check Vat numbers international easy!
And....
Klaravik sell things what is not as the discription shows.
And if you contact about any problems, they Will blocked your account 😅
Really customfrendly!(not)

15 January 2022
Unprompted review
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Reply from Klaravik

Dear Niels V Hees,

It is very unfortunate to hear about your experience. We are working hard to give you best service possible, but I will forward you feedback to the affected department.

Klaravik is following the Swedish tax legislations derived from the European Commission directives. This means that we cannot alter the invoices to be without the VAT, and that you do need to pay the full invoice amount. The VAT is refundable (and can be considered a deposition) as long as Klaravik receives the correct documentation. If these documents are not provided, we cannot prove the export and will treat the sale as domestic – meaning a VAT refund is not possible.

If you think that we have missed something, you are welcome to contact our customer service at info@klaravik.se or 054-15 13 04.

Thank you for your feedback.

Kindest regards
Linnéa, Klaravik

Rated 2 out of 5 stars

I have made a mistake and placed a bid…

I have made a mistake and placed a bid on the item I could not pay and informed the front desk before the end of the auction. It was my bad and I was very sorry for that. Eventually the item was sold for more than the seller wanted, so everybody happy. However...
I was blocked on the site and i find it reasonable, but after explaining everything to another reasonable person Jackob B, se agreed that I should "rest" some time from bidding as a result of bad decisions. However, after a month of inactivity, I contacted the front desk again and not so reasonable Linda told me I will be blocked (maybe forever).
So I find two very different views: one (Jackob B) is understanding and reasonable, understanding that mutual business is good for both sides and mistakes happen, on the other hand, another (Linda)is arrogant enough and does not care.
So basically i am a bit confused. And this system, when your email each time goes to different person does not help as well.

25 November 2021
Unprompted review
Klaravik logo

Reply from Klaravik

Hello Mantas, thank you for your feedback.

I sorry to hear that you are not happy with the way that we have handled your errand regarding the blocking of your account. You are in charge of your own bids and since all bids are binding we don't have the possibility to remove bids in an ongoing auction. You are always welcome to contact us so we can look at your errand again, but this does not mean that we can guarantee that the account will get unblocked.

If you have any questions don't hesitate to contact us at info@klaravik.se or +4654 15 13 04.

Have a nice day!
Best regards, Jacob B, Klaravik

Rated 1 out of 5 stars

After paying for a Klaravik item in…

After paying for a Klaravik item in October I got informed that the item itself could not be shipped and that I would be refunded. I was then told that my banking details were not usable and that I needed to get official papers from my bank. After issuing the official bank papers I was told that they were not clear enough and did not clearly show IBAN. After lots of email exchange and a phone call I was told that refund would be done. Since then, nothing happened and my emails seem to be ignored.

Disappointed

23 November 2021
Unprompted review
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Reply from Klaravik


Hello Celestin, thank you for your feedback.

We will contact you regarding this matter.

Have a nice day!
Linnéa, Klaravik

Rated 4 out of 5 stars

Supersmidigt!

17 November 2021
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Reply from Klaravik

Hej Rickard, tack för ditt omdöme.

Kul att du tycker att det fungerar smidigt att sälja på Klaravik.

Ha en fin dag!
Mvh Jacob B, Klaravik

Rated 1 out of 5 stars

BE AWARE FRAUD

BE AWARE. Klaravik will not return VAT to international buyers. They claim to make the transfer several times but still nothing. Just laying. Now they're not even answering my e-mails any more.

15 November 2021
Unprompted review
Klaravik logo

Reply from Klaravik

Hello Madis, thank you for your review.

In accordance with Swedish legislations, Klaravik has implemented VAT on our invoices.
The VAT is refundable (and can be considered a deposition) as long as Klaravik receives the correct documentation.

We have refunded you the VAT but it can take up to a few bank days to wire international transfers.


Don’t hesitate to contact us if you have any further questions, you can call us at +4654151304.

Have a nice day!
Linnéa, Klaravik

Rated 3 out of 5 stars

Problem with Klaravik is that You never…

Problem with Klaravik is that You never know, what one has to pay in the end. Other auctions show the final price before bidding.

15 November 2021
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Reply from Klaravik

Hello Valdur, thank you for your review.

I will take your suggestions forward.

Have a nice day!
Linnéa, Klaravik

Rated 1 out of 5 stars

Klaravik.se fordonsåterförsäljning betalas utan förvarning

Hej,
Jag köpte 1 skåpbil och en lastbil båda betalda.
Säljaren och Klaravik.se gjorde inga ansträngningar för att underlätta hämtning av fordon, tvärtom.
Det går inte att få fordonspapperen att göra en KPI och slutföra tullformaliteter.
För tre veckor sedan lade Klaravik ett återbetalningserbjudande men gick skickligt vidare med försäljningen utan mitt medgivande.
Ett straffrättsligt förfarande för bedrägeri kommer att inledas vid behörig domstol.

Hello,
I bought 1 van and a truck both paid for.
The seller and Klaravik.se made no effort to facilitate the collection of vehicles, on the contrary.
Unable to get the vehicle papers to do a KPI and complete customs formalities.
Three weeks ago, Klaravik made a repayment offer but cleverly proceeded with the sale without my consent.
Criminal proceedings for fraud will be opened before the competent court.

Bonjour,
J'ai acheté 1 fourgon et un camion tous deux payés.
Le vendeur et Klaravik.se n'ont fait aucun effort pour faciliter l'enlèvement des véhicules bien au contraire.
Impossible d'obtenir les papiers des véhicules pour faire un KPI et remplir les formalités de douane.
Il y a trois semaines, Klaravik à fait une proposition de remboursement mais traitreusement a procédé à la vente sans mon accord.
Une procédure pénale pour escroquerie sera ouverte devant le tribunal compétent.

12 November 2021
Unprompted review
Klaravik logo

Reply from Klaravik

Hej Pierre, tack för din feedback.

Tråkigt att höra att du är missnöjd.

Du får gärna återkomma med mer info kring vilket köp detta gäller. Du når oss på info@klaravik.se eller 054-15 13 04.

Önskar dig en fin dag!
Linnéa, Klaravik

Rated 5 out of 5 stars

🙂🙂🙂🙂👍

🙂🙂🙂🙂🙂🙂🙂🙂🙂👍

7 October 2021
Klaravik logo

Reply from Klaravik

Hej Siyal, tack för omdömet.

Tolkar det som att du är nöjd, vad roligt att höra!

Önskar dig en trevlig dag!
Martin, Klaravik

Rated 4 out of 5 stars

Works

Works as it says on the site.

27 September 2021
Klaravik logo

Reply from Klaravik

Hi Mark, thank you for your review.

Happy to hear it!

Have a great day!
Martin, Klaravik

Rated 5 out of 5 stars

qqqq

Bra, bra, bra

23 September 2021
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Reply from Klaravik

Hej, tack för omdömet.

Härligt att höra!

Önskar dig en trevlig dag!
Martin, Klaravik

Rated 1 out of 5 stars

Price going without tax after put tax…

Price going without tax after put tax delivery also cost 140 euro. Write that 60 kg but it was 15 kg

20 September 2021
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Reply from Klaravik

Hi Edgar, thank you for your feedback.

I'm not sure I follow, please contact us directly at info@klaravik.se or 054-15 13 04 if you have further questions or concerns.

Have a great day!
Martin, Klaravik

Rated 5 out of 5 stars

We sold a few machines from our farm…

We sold a few machines from our farm via Klaravik. The local rep was terrific and the service spot on. It is a "no bullshi*" company that saves the seller tons of headaches. We will never sell anything any other way than with Klaravik.

5 July 2021
Unprompted review
Klaravik logo

Reply from Klaravik

Hi Mark, thank you for reviewing us.

Happy to hear it, best of luck with future sales!

Have a great day!
Martin, Klaravik

Rated 2 out of 5 stars

Not easy to get in contact with local…

Not easy to get in contact with local agent,
I have sold by myself on Marketplace (Facebook free platform) all windows for 10.000kr and your agent told me that I should accept price at Klaravik which was 1200kr for all of them !!
Very long time for payment of sold items
Very dissapointed

2 June 2021
Klaravik logo

Reply from Klaravik

Hi, thank you for your feedback.

Sorry to hear that, getting in touch with our auction brokers should be easy. Feel free to contact us at info@klaravik.se or 054-15 13 04 and we'll make sure you get contacted.

Regarding the prices I'm not sure which objects you're referring to, and if you ever need a payment in advance you can contact us and we'll be happy to help you.

Have a great day!
Martin, Klaravik

Rated 5 out of 5 stars

Professional

18 February 2021
Klaravik logo

Reply from Klaravik

Hej Yack, tack för omdömet.

Hoppas du blir nöjd med köpet!

Ha en bra dag!
Martin, Klaravik

Rated 4 out of 5 stars

All smooth but price was much higher…

All smooth but price was much higher than what I bid. 200kr bid =500kr payment.

8 February 2021
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Reply from Klaravik

Hej Richard, thank you for your feedback.

Nice to see that you seem happy with the auction in general. I'm sorry to hear that you felt that the price was higher than you expected. You can always see the call in fee under the bidding ladder and there is always a 25% vat add-on to your bid (if nothing else is written).

Have a great day!
Jacob, Klaravik

Rated 5 out of 5 stars

Bra!

Bra!!!!!!!!!!

17 December 2020
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Reply from Klaravik

Hej Håkan, tack för din feedback.

Vad kul att du upplever Klaravik som bra.

Ha en fin dag!
Jacob, Klaravik

Rated 1 out of 5 stars

It’s like expensive lottery

It’s like expensive lottery. I bought like good but it's broken in 30 min and now one takes responsibility, I’m only lost money. Be careful and read the rules if when you pick up the product it will only work until you take it home, it will be your trouble, no one will be interested.

7 December 2020
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Reply from Klaravik

Hi Vainius, thank you for your feedback.

It is very unfortunate that you seem to have had problems with our bought item. The duty to investigate the item is the guarantee we can offer you, and you can always contact us for a complaint if the item is not as described in the auction underlay.
If you have any questions please contact us on info@klaravik.se or (0046)054 151304.

Have a nice day!
Johanna, Klaravik

Rated 4 out of 5 stars

Good auktion handling

Good auktion handling. t was not very clear that if s.o. gives a new bid in the last minute, the timer starts for some more time...nevertheless...overall...good 1st time experience

26 September 2020
Unprompted review
Klaravik logo

Reply from Klaravik

Thanks for your review! Have a nice day.

/Ida, Klaravik

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