Very efficient service and an extremely helpful assistant when I had to return one of my purchases
Location
Switch locationUnit 37b Outlet Park, A1, BT32 4LF Banbridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I liked a top in the Klass shop but I needed a smaller size. The assistant, Margaret, checked if there was a smaller size in the next delivery. Unfortunately there wasn’t so she gave me the name and c... See more
Company replied
So easy to shop with not having to put all your details in every time you go to pay. Excellent service and speedy delivery.👍
The member of staff who dealt with me was very pleasant and courteous and made me feel welcome and I left feeling that that was a shop I would come back to not only because I love the clothes but I wa... See more
Company replied
Company details
- #70 of 258 best companies in Ladies' clothes shop
- #182 of 620 best companies in Clothing Shop
About Klass - Hillmount Banbridge
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
Contact info
Unit 37b Outlet Park, A1, BT32 4LF, Banbridge, United Kingdom
Get 15% Off Your First Order
4.1
Great
5 reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient service and an extremely…
Very efficient service and an extremely helpful assistant when I had to return one of my purchases
9 January 2025
The member of staff who dealt with me…
The member of staff who dealt with me was very pleasant and courteous and made me feel welcome and I left feeling that that was a shop I would come back to not only because I love the clothes but I was treated with dignity and respect.
1 September 2023
Reply from Klass - Hillmount Banbridge
Good morning Margaret
Thank you for taking the time to leave a lovely review. We are very pleased to hear our staff looked after you during your shopping trip. We look forward to hopefully welcoming you back soon.
Kind Regards Emma - klass.co.uk
Shopping made easy
So easy to shop with not having to put all your details in every time you go to pay. Excellent service and speedy delivery.👍
26 April 2023
I love Klass clothes they always have a…
I love Klass clothes they always have a great selection and my top was delivered promptly
3 April 2023
Reply from Klass - Hillmount Banbridge
Good afternoon Mary
Many thanks for taking the time to write a review we are so pleased that you love our range and your kind feedback is greatly appreciated.
Kind Regards Kate - klass.co.uk
First Klass service in Banbridge Outlet
I liked a top in the Klass shop but I needed a smaller size. The assistant, Margaret, checked if there was a smaller size in the next delivery. Unfortunately there wasn’t so she gave me the name and code of the top and the Klass web site address. I ordered it when I went home and received it 3 days later. It fitted perfectly. First Klass service.
9 February 2023
Reply from Klass - Hillmount Banbridge
Good morning Ann
Thanks for taking the time to write a review of our service! It's great to hear that you feel this way. Thank you for ordering with us and we really hope that we can welcome you back again in the future.
Kind Regards Emma - klass.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.