Visited the store in Affinity Stoke-on-Trent. Rachel and her colleague were so helpful in finding me a dress for a wedding. I don’t suit dresses and struggle to find anything but they were honest, pat... See more
Company replied
Location
Switch locationTalke Pitts, Freeport Outlet Mall, ST7 1XD Stoke on Trent, GB
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See what reviewers are saying
Visited the klass shop at Talke pits, the assistant Rachel was amazing , finding me a gorgeous dress for a wedding, when I needed a size they didn’t have she took my phone number and promptly rang wh... See more
Company replied
Nice shop. Pleasant staff. Happy with my purchase so ordered two more tops online. Unfortunately, although the online procedure was OK to use, I was not overly thrilled with the two tops I bought onli... See more
Company replied
I love Klass, but the local premises has closed and moved into a much smaller shop, cutting back on the available stock and selection.
Company details
- #70 of 258 best companies in Ladies' clothes shop
- #182 of 620 best companies in Clothing Shop
About Klass - Unit 30B
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
Contact info
Talke Pitts, Freeport Outlet Mall, ST7 1XD, Stoke on Trent, United Kingdom
Get 15% Off Your First Order
4.3
Excellent
10 reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klass - Unit 30B
Good Morning Joy, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
The staff are always pleasant and…
The staff are always pleasant and helpful.
There are changing rooms available to try on clothes
Love the designs and fit of clothes
30 June 2025
Reply from Klass - Unit 30B
Good Afternoon Michael, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Easy to use app
Easy to use app. Delivery was prompt and the tops were as described and true to size.
18 July 2024
Reply from Klass - Unit 30B
Good morning Wendy
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Quality and styles excellent also staff…
Quality and styles excellent also staff very helpful
5 June 2024
Reply from Klass - Unit 30B
Good afternoon Josephine
I'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Sophie - klass.co.uk
Shop purchase better than online purchases.
Nice shop. Pleasant staff. Happy with my purchase so ordered two more tops online. Unfortunately, although the online procedure was OK to use, I was not overly thrilled with the two tops I bought online. Wanted same as I had bought in shop but in different colour. This was not available. Happy with service though. P.S. I wrote this review around 20th May - today it is 21st August - they have just thanked me for my review - it has taken them 3 months!!!!!!!!!
22 May 2024
Reply from Klass - Unit 30B
Good morning Linda
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Nice new unit
The new shop was easy to walk around with clothes set out nicely. The sales assistant was very helpful with a suggestion about the sizing of the item I was interested in.
11 March 2024
Reply from Klass - Unit 30B
Good morning Angela
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Emma - klass.co.uk
I love Klass
I love Klass, but the local premises has closed and moved into a much smaller shop, cutting back on the available stock and selection.
14 February 2024
Wonderful experience
Visited the store in Affinity Stoke-on-Trent. Rachel and her colleague were so helpful in finding me a dress for a wedding. I don’t suit dresses and struggle to find anything but they were honest, patient and complimentary. I felt completely at ease. Also recommended another shop where I could get a bespoke fascinator, picking out the colours in the dress. I also appreciated that even though my dress was in the sale it was still part of the 28 day return policy. I shall be returning to this store again and again!!!
8 May 2023
Unprompted review
Reply from Klass - Unit 30B
Good afternoon
We are very pleased to here our team at Affinity did all they could to make you feel comfortable and confident in the dress. Thank you for your review.
Kind Regards Sophie - klass.co.uk
Visited the klass shop at Talke pits
Visited the klass shop at Talke pits, the assistant Rachel was amazing , finding me a gorgeous dress for a wedding, when I needed a size they didn’t have she took my phone number and promptly rang when she located it
She went above and beyond , amazing
15 February 2023
Unprompted review
Reply from Klass - Unit 30B
Good morning
I'm glad to learn that you were impressed with our service in store. We are so pleased that you found the perfect dress for this occasion. We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Emma - klass.co.uk
Reply from Klass - Unit 30B
Good afternoon Claire
Many thanks for taking the time to write a review as it is greatly appreciated.
Kind Regards Kate - klass.co.uk
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