Just wonderful helpful staff helping me find the right dress for a wedding . Lots of lovely new summer clothes in vibrant colours . I had ordered two dresses on line as they didn’t have my size , the... See more
Company replied
Location
Switch locationFreeport Castleford, WF10 4SB Carr Wood Road, Glasshoughton, GB
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See what reviewers are saying
Ordered dress online, had tried it on in store but my size was sold out. Friendly, helpful staff in store. My online order arrived very quickly, was able to track delivery. Happy customer!
Went into store, & they didn't have my size... the lady explained I can buy on line, if it didn't fit, pop back into store for a refund. Parcel ordered, it arrived very quickly... sadly it didn't f... See more
Company replied
Went to Castleford store today and Janet was so helpful whilst I was trying dresses on. Great Customer Service Thank you
Company replied
Company details
- #70 of 258 best companies in Ladies' clothes shop
- #182 of 620 best companies in Clothing Shop
About Klass - Unit 4 Junction 32
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
Contact info
Freeport Castleford, WF10 4SB, Carr Wood Road, Glasshoughton, United Kingdom
Get 15% Off Your First Order
4.2
Great
15 reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just wonderful helpful staff
Just wonderful helpful staff helping me find the right dress for a wedding . Lots of lovely new summer clothes in vibrant colours . I had ordered two dresses on line as they didn’t have my size , the ladies in the j32 store sent back the one I didn’t want to save me the job of returning them , so thank you for being so obliging . My favourite shop
12 March 2026
Reply from Klass - Unit 4 Junction 32
Good Afternoon Ann, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Returning items
On the whole the majority of staff are so Pleasant. helpful. Smiling etc but sadly the manager there lacks these qualities
She served me that day and not a smile. Greeting or anything
22 September 2025
Reply from Klass - Unit 4 Junction 32
Good Afternoon Miriam, thank you for taking the time to leave us a review. I am sorry to hear that you had this experience! I will report this feedback to the appropriate team. I hope this didn't ruin your shopping experience with us too much as customer satisfaction is very important to us and I hope we can welcome you back again soon!
Great customer service
Went to Castleford store today and Janet was so helpful whilst I was trying dresses on.
Great Customer Service
Thank you
17 April 2025
Unprompted review
Reply from Klass - Unit 4 Junction 32
Good morning
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Emma - klass.co.uk
Refund in store
Excellent customer service on returning my online order to store.
Refund given on my card immediately in store.
30 September 2024
Reply from Klass - Unit 4 Junction 32
Good morning Joanne
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Inshore service & online order
Went into store, & they didn't have my size... the lady explained I can buy on line, if it didn't fit, pop back into store for a refund.
Parcel ordered, it arrived very quickly... sadly it didn't fit!
Be mindful, if u pay by PayPal, they can only refund u in store during head office opening times... mon-fri 9-5... no bank holidays
22 July 2024
Reply from Klass - Unit 4 Junction 32
Good morning Kerry
Many thanks for your kind review as it is greatly appreciated!
Kind Regards Kate - klass.co.uk
Ordered dress online
Ordered dress online, had tried it on in store but my size was sold out. Friendly, helpful staff in store. My online order arrived very quickly, was able to track delivery. Happy customer!
13 May 2024
Excellent quality and speedy delivery
12 March 2024
Reply from Klass - Unit 4 Junction 32
Good morning Lisa
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Qualityclothes that look more expensive than they are
I enjoy your styles and always true to size a large selection of clothes staff always welcoming and helpf
20 November 2023
Reply from Klass - Unit 4 Junction 32
Good afternoon Barbara
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Kate - klass.co.uk
Lovely selection of clothes
Lovely selection of clothes, stylish and elegant!
Staff exceptionally friendly and helpful.
31 July 2023
Reply from Klass - Unit 4 Junction 32
Good afternoon Joanne
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
delivery excellent
18 July 2023
Klass always has the clothes that I…
Klass always has the clothes that I like with excellent value for money
17 April 2023
The assistant who helped me in the…
The assistant who helped me in the Junction 32 store was lovely and patient, especially as it was late in the day.
20 March 2023
Reply from Klass - Unit 4 Junction 32
Good morning Janet
Thank you for your kind feedback as it really is appreciated. We are so pleased that you found this in our store so thank you for sharing this and we hope to welcome you back soon.
Kind Regards Sophie - klass.co.uk
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