Klast Home Reviews 

10,458
TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

Chairs were not delivered to my house as identified by Paack. Opened an incidence report with Klast and without explanation Klast determined that this was not an incident and closed the report. Yester... See more

Company replied

Rated 1 out of 5 stars

If I could give zero stars, I would. I received a severely damaged dresser almost a month ago, and I am still fighting to get my €500+ back. While Klast initially agreed to a full refund, the... See more

Company replied

Rated 4 out of 5 stars

The product quality itself is good, and the assembly instructions were clear and helpful. After assembling the drawer, I noticed several scratches on the doors, some edges where the lam... See more

Company replied

Rated 5 out of 5 stars

A perfect compact, quality sofa bed. Very easy to assemble & use. The fabric is soft & the bed is sturdy. We add a memory foam mattress cover for guests who prefer something a bit softer. Had a fe... See more

Company details

  1. Home Furniture Shop
  2. Children's Furniture Shop
  3. Garden Furniture Shop
  4. Lighting Shop
  5. Living room shop

Written by the company

Como todo en la vida, todo tiene un comienzo. El de Klast surgió con la idea de crear una tienda de muebles online que fuera distinta a las demás. En ese proceso de creación, y pensando en las necesidades de nuestros futuros clientes, teníamos claro que en la coctelera teníamos que añadir todos los recursos que nos permitieran el poder ofrecer una página sencilla, funcional, atractiva y cuidada donde nuestros clientes pudieran encontrar el mueble que buscan y tenerlo en su casa en tiempo récord. Así nació Klast, un espacio en el que es posible encontrar producto de diseño, funcional y de calidad al alcance de todos con una entrega entre 24 y 72 horas. Estos pilares, fundamentales para todo el equipo que formamos Klast, hacen posible que la experiencia de nuestros clientes con www.Klasthome.com quede más que garantizada.


Contact info

3.6

Average

TrustScore 3.5 out of 5

10k reviews

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Replied to 50% of negative reviews

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3.6

All reviews

(10,458)

4,183 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible post sale

Horrible post sale! Impossible to contact anyone’ horrible experience! Still waiting for my money back!
It saud that it was delivered in 3/4 days and it was almost 2 weeks late with no email or notification to apologise! I thought this was a fraud all this time! Horrivle service! Never again!

6 February 2025
Rated 5 out of 5 stars

Dining chairs

The chairs I ordered are good quality inexpensive and the colour as I hoped.
Kept informed re delivery.

4 February 2025
Klast Home logo

Reply from Klast Home

Hello Anne,

Thank you for your feedback!

We are very pleased. We hope you enjoy your order and hope to see you again at Klast 😊️


Best regards,
Klast Team

Rated 3 out of 5 stars

Customer service

Customer service was not great, delivery date was off. First time instead of contacting me due to address error, the package was sent back to country of origin. First time they refunded me, so that is fair from them. Second time I ordered, delivery date was 2 weeks off and couldn’t reach anyone from customer service.

8 January 2025
Rated 4 out of 5 stars

The product is of great quality

The product is of great quality. But building it up it doesn't function a 100% well. The imans for the drawers don't act right and the doors are not straight. The quality is good though. It takes too long to arrive.

21 January 2025
Rated 5 out of 5 stars

Great experience with dinning table

We had great experience with the dinning table. Delivery was on time and Klast had the best price for the same table than the other websites. Recommendations.

16 October 2024
Unprompted review
Klast Home logo

Reply from Klast Home

Hello,

Thank you for your feedback!

We are very pleased. We hope you enjoy your order and hope to see you again at Klast 😊️


Best regards,
Klast Team

Rated 5 out of 5 stars

Boa qualidade

Demorou cerca de 1 mês a chegar, mas valeu a pena porque o móvel é muito bonito e de boa qualidade

23 December 2024
Rated 3 out of 5 stars

Very happy with the furniture overall…

Very happy with the furniture overall but the second piece that I put together was not prepared correctly at the manufacturing facility. The holes on one side of a panel were uneven with the holes on the adjacent side, obviously causing the drawer to not assemble correctly. I had to drill additional holes to make it work. Also, the side paneling on the draw had miscalculations as well because there is a gap between it and the top piece of my dresser.
I knew what to expect for quality/price which is really good, in my opinion. Obviously not top knotch and I’m not sure how long the magnetic closings will function on the dresser drawers but for the time being, we’re happy.
Just want to recommend that the magnetic closings pieces can be improved and to please ensure that whoever is preparing the furniture with the premade holes is measuring correctly.

Many thanks! Looking forward to my bedside tables and having the room completed. Great affordable option with unique style in comparison to ikea.

14 December 2024
Rated 1 out of 5 stars

I ordered furniture from their website…

I ordered furniture from their website and opted to MB Way payment, however I would not receive push notification to make the payment - there was no indication on my MB Way or whatsoever regarding this purchase. Sadly, once you opt for one type of payment you cannot change it! I have tried to contact them via phone call on multiple occasions (during their initially working hours) however no answer! Same goes for multiple emails I have sent - no one is answering.. and I just wanted the possibility to make the payment via card instead! I thought I will be able to just buy it once again but it appears as I have "purchased" the last items and they are not available anymore.. no contact from the support that should be working Monday-Friday 10-13 (also, ridiculous only 3hrs a day!) and not even bothering to pick up the phone during those few hours of work.. very bad experience! I just want to purchase those items and they make it so impossible!

20 December 2024
Unprompted review
Rated 2 out of 5 stars

This might be one of the worst…

This might be one of the worst experience of ordering. I have to say I still didn't receive the product. I knew it was going to be 2 month but now it's been 3 and they keep pushing the date (they don't inform you, you need to call them over and over again to receive information). Also it came to a moment where I finally had confirmation of time and date and had to organize myself because of work, they keep being late (what they told me on the phone). I guess they never left as they never came. I am still waiting.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Really love it

The produtct was packed with care and protection, the product is excellent and very beautiful! I really love it!

28 October 2024
Rated 3 out of 5 stars

No es el color de la foto

En la foto se ve mayoritariamente un color natural marróncito, aunque sé que no es uniforme, pero a mi me ha venido principalmente grisáceo.

15 October 2024
Klast Home logo

Reply from Klast Home

Hola María,

Muchas gracias por compartir tu opinión.

Las imágenes de nuestra web respetan lo máximo posible los acabados de los productos y ponemos mucho empeño en ello. No obstante, algunos materiales como el ratán pueden presentar ligeras variaciones en la tonalidad debido a que se trata de fibras naturales.

Esperamos que disfrutes de tu pedido.


Un saludo,
Equipo Klast


Rated 1 out of 5 stars

I bought a headboard from them and it…

I bought a headboard from them and it came with defects. When I contacted them, they told me that I bought it with a discount and that it had am "S" in its reference code so I should have known that it was an item with defects. Wow! I find them super irresponsible. If you are selling an item with defects it should be very clear in its page, right? It was not. Anyhow, so I had to pay to send the item back and it was very unpleasant experience to deal with them. Watch out if an item you like is on discount.

9 October 2024
Unprompted review
Klast Home logo

Reply from Klast Home

Hello,

Thank you for your feedback.

Please note that on the website it is clearly indicated both in the image and next to the name of the article if it is an article with tare. These items are sold at a high discount and this is specified in the item's description.

At Klast we are committed to sustainability and try to give our furniture a second life. In this way we contribute to less waste and maintain our ecological commitment.


Regards,
Klast Team

Rated 5 out of 5 stars

Beautiful furniture

I was very pleased with the quality of the furniture and the detailed instructions to putting them together. I was also very pleased with how the information and manuals are organized in the website.

13 September 2024

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