Ordered mid Nov. Emailed my order number, it also says to go online, create account with them to track my order, I did...no where does it let you track an order. It only says estimated delivery date.... See more
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See what reviewers are saying
Staff are awesome, knowledgeable, honest and genuinely helpful. The layout of the store is well organised and tidy and the quality of products is generally higher than other large tool stores. Prices... See more
Company replied
Very experienced , knowledgeable staff, plus there’s always someone in each department to find for advice and help. Prices are very competitive, I don’t even check or compare on most items. Great webs... See more
Company replied
Very helpful staff Great selection Not just cheap “knock off” but also quality American and European made products Great community give back Local charities as well as overseas partnerships
Company replied
Company details
- Tool shop
- Pneumatic tools supplier
- Safety equipment supplier
- Welding Supply Shop
- Woodworking Supply Shop
Written by the company
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Contact info
110 Woolridge Street, V3K 5V4, Coquitlam, British Columbia, Canada
- 604-522-5599
4.8
Excellent
141 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from KMS Tools & Equipment - Coquitlam
We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.
So good!!!
Greeted as soon as I entered and then aided by numerous staff in their areas of expertise, which for a neophyte non-handy person was greatly appreciated (and the highly competitive lowest pricing certainly doesn’t hurt).
5 September 2023
Reply from KMS Tools & Equipment - Coquitlam
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
Great sales.Extensive inventory.
9 September 2023
Reply from KMS Tools & Equipment - Coquitlam
Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.
spoke with two clerks one to find…
spoke with two clerks one to find countersink drill bits very helpful as it wasn't his department
and second clerk about garden hoses and ended up purchasing the more expensive one
7 September 2023
Reply from KMS Tools & Equipment - Coquitlam
Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.
Cashiers were more busy worrying about…
Cashiers were more busy worrying about the weekend than serving customers
8 September 2023
Reply from KMS Tools & Equipment - Coquitlam
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
The customer service was amazing
The customer service was amazing, helpful and polite staff asking if I needed anything. I was very happy after shopping for tools. I will come back for sure
1 September 2023
Reply from KMS Tools & Equipment - Coquitlam
We aim to provide the best, and we're glad you experienced just that. Thanks for going with KMS Tools & Equipment.
Friendly and helpful staff
Communication was good and Customer Service replied to a query in good time. When I went to pick up my order I was directed to the correct counter and greeted in a friendly manner. My order was well prepared and ready to go. I enjoy visiting KMS Tools. The staff is always friendly.
7 September 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for your positive feedback. We're glad you had a satisfying experience with us at KMS Tools & Equipment.
Excellent customer service
Excellent customer service, great product knowledge, and competitive pricing. I buy all my tools for my company at KMS.
11 September 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for your positive feedback. We're glad you had a satisfying experience with us at KMS Tools & Equipment.
The service was courteous helpful and…
The service was courteous helpful and knowledgeable. Very unusual today.
28 August 2023
Reply from KMS Tools & Equipment - Coquitlam
Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.
Reply from KMS Tools & Equipment - Coquitlam
Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.
Very helpful staff.
Very helpful staff.
Touchpoints with at least 4 different staff looking to help and make sure I was finding what I needed and suggested options when i asked.
2 September 2023
Reply from KMS Tools & Equipment - Coquitlam
Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.
Quick reliable delivery
Good price . Quick delivery and product was exactly as advertised. Web site is very easy to use
6 September 2023
Reply from KMS Tools & Equipment - Coquitlam
We're pleased to see your positive rating and thank you for choosing KMS Tools & Equipment.
Always a reliable tool source
Always a reliable source of great tools and hardware and at reasonable prices.
28 June 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for the 5-star review. We're delighted to have exceeded your expectations! Your feedback means a lot to us.
Candy store
KMS has friendly staff and a huge selection of tools. I have to put aside extra time when I visit because I will want to wander every isle like a kid in a candy store.
15 June 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to leave us a review, Tom! We're thrilled to hear that you find our staff to be friendly and that you enjoy our vast selection of tools. It's great to know that visiting our store feels like a fun adventure for you. We appreciate your support and look forward to serving you again in the future.
Acknowledgement of the staff and staff
4 August 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to acknowledge our staff at KMS Tools & Equipment, Trent. We appreciate your recognition and are glad to hear that our team has provided you with excellent service. We pride ourselves on delivering exceptional customer experiences, and it is always gratifying to receive positive feedback. We look forward to serving you again in the future.
Knowledgeable staff
Knowledgeable staff, great selection and prices. Store is well laid out.
2 August 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you, Douglas, for taking the time to share your positive feedback! We're thrilled to hear that you found our staff to be knowledgeable, our selection and prices to be great, and our store layout to be well laid out. We appreciate your support and hope to see you again soon at KMS Tools & Equipment.
Quality products and fair prices
18 August 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to share your positive experience with us, Behrouz! We appreciate your kind words about the quality of our products and our fair prices. It is always our goal to provide our customers with top-notch products at competitive prices. We are glad to hear that we met your expectations. If you have any further feedback or if there is anything else we can assist you with, please feel free to let us know.
Awesome people
Awesome people, knowledgeable, great pricing, easy shipping and pick up. You got all my business....but please start carrying mid 90s dodge 2500 body panels patches....you'll get even more of my money. Love you guys, thanks so much!!
16 June 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you so much for your kind words, Jeff! We truly appreciate your support and are thrilled to hear that you have had a positive experience with us. Your feedback is valuable to us, and we will definitely take your suggestion into consideration. We look forward to serving you again in the future.
Reply from KMS Tools & Equipment - Coquitlam
Thanks Eric for the wonderful review of KMS Tools & Equipment. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
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