Ordered mid Nov. Emailed my order number, it also says to go online, create account with them to track my order, I did...no where does it let you track an order. It only says estimated delivery date.... See more
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Staff are awesome, knowledgeable, honest and genuinely helpful. The layout of the store is well organised and tidy and the quality of products is generally higher than other large tool stores. Prices... See more
Company replied
Very experienced , knowledgeable staff, plus there’s always someone in each department to find for advice and help. Prices are very competitive, I don’t even check or compare on most items. Great webs... See more
Company replied
Very helpful staff Great selection Not just cheap “knock off” but also quality American and European made products Great community give back Local charities as well as overseas partnerships
Company replied
Company details
- Tool shop
- Pneumatic tools supplier
- Safety equipment supplier
- Welding Supply Shop
- Woodworking Supply Shop
Written by the company
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Contact info
110 Woolridge Street, V3K 5V4, Coquitlam, British Columbia, Canada
- 604-522-5599
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from KMS Tools & Equipment - Coquitlam
So good!!!
Greeted as soon as I entered and then aided by numerous staff in their areas of expertise, which for a neophyte non-handy person was greatly appreciated (and the highly competitive lowest pricing certainly doesn’t hurt).

Reply from KMS Tools & Equipment - Coquitlam
spoke with two clerks one to find…
spoke with two clerks one to find countersink drill bits very helpful as it wasn't his department
and second clerk about garden hoses and ended up purchasing the more expensive one

Reply from KMS Tools & Equipment - Coquitlam
Cashiers were more busy worrying about…
Cashiers were more busy worrying about the weekend than serving customers

Reply from KMS Tools & Equipment - Coquitlam
The customer service was amazing
The customer service was amazing, helpful and polite staff asking if I needed anything. I was very happy after shopping for tools. I will come back for sure

Reply from KMS Tools & Equipment - Coquitlam
Friendly and helpful staff
Communication was good and Customer Service replied to a query in good time. When I went to pick up my order I was directed to the correct counter and greeted in a friendly manner. My order was well prepared and ready to go. I enjoy visiting KMS Tools. The staff is always friendly.

Reply from KMS Tools & Equipment - Coquitlam
Excellent customer service
Excellent customer service, great product knowledge, and competitive pricing. I buy all my tools for my company at KMS.

Reply from KMS Tools & Equipment - Coquitlam
The service was courteous helpful and…
The service was courteous helpful and knowledgeable. Very unusual today.

Reply from KMS Tools & Equipment - Coquitlam

Reply from KMS Tools & Equipment - Coquitlam
Very helpful staff.
Very helpful staff.
Touchpoints with at least 4 different staff looking to help and make sure I was finding what I needed and suggested options when i asked.

Reply from KMS Tools & Equipment - Coquitlam
Quick reliable delivery
Good price . Quick delivery and product was exactly as advertised. Web site is very easy to use

Reply from KMS Tools & Equipment - Coquitlam
Always a reliable tool source
Always a reliable source of great tools and hardware and at reasonable prices.

Reply from KMS Tools & Equipment - Coquitlam
Candy store
KMS has friendly staff and a huge selection of tools. I have to put aside extra time when I visit because I will want to wander every isle like a kid in a candy store.

Reply from KMS Tools & Equipment - Coquitlam
Knowledgeable staff
Knowledgeable staff, great selection and prices. Store is well laid out.

Reply from KMS Tools & Equipment - Coquitlam
Awesome people
Awesome people, knowledgeable, great pricing, easy shipping and pick up. You got all my business....but please start carrying mid 90s dodge 2500 body panels patches....you'll get even more of my money. Love you guys, thanks so much!!

Reply from KMS Tools & Equipment - Coquitlam

Reply from KMS Tools & Equipment - Coquitlam
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