KMS Tools & Equipment - Victoria Reviews 145

TrustScore 4.5 out of 5

4.5

765 Vanalman Avenue #101, V8Z 3B8 Victoria, British Columbia, CA


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See what reviewers are saying

Rated 5 out of 5 stars

Very busy on sale day, yet given excellent customer service and good advice. Consequently we bought what we needed rather than leaving empty handed or having to shop and travel several times.

Company replied

Rated 4 out of 5 stars

Spill & HazMat Response Trailers. That's all we do. And we're very good at it. We fall under 'Industrial Sales' at KMS Victoria and Paul and Chuck have yet to let us down. Our industry, and the nature... See more

Company replied

Rated 5 out of 5 stars

When the staff member determined that KMS did not have the replacement blades I needed for my bow saws, he offered to set and sharpen the blades that were on my saws. Totally unexpected and very much... See more

Company replied

Rated 5 out of 5 stars

I picked up my item yesterday morning and I had a great experience!!!! I had never been to this store before nor shop at tool equipment stores regularly so I felt a bit intimidated coming in but was... See more

Company replied


Company details

  1. Tool shop
  2. Pneumatic tools supplier
  3. Safety equipment supplier
  4. Welding Supply Shop
  5. Woodworking Supply Shop

Written by the company

"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"


Contact info

  • 765 Vanalman Avenue #101, V8Z 3B8, Victoria, British Columbia, Canada

  • 250-391-4555

4.5

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I disliked that they were out of an…

I disliked that they were out of an item and once I brought that up with an employee and they checked the computer only to tell me there were none on order but plenty at the other stores. "well why don't you order some because they seem to be selling"

6 September 2023
Rated 5 out of 5 stars

Friendly

Friendly, helpful staff got me what I was looking for. Well stocked store.

2 September 2023
KMS Tools & Equipment - Victoria logo

Reply from KMS Tools & Equipment - Victoria

We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!

Rated 5 out of 5 stars

Lots of staff available to answer…

Lots of staff available to answer questions and pay at the till

11 September 2023
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Reply from KMS Tools & Equipment - Victoria

Every customer matters to us. Thank you for choosing our services and sharing your feedback.

Rated 4 out of 5 stars

Great service

7 September 2023
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Reply from KMS Tools & Equipment - Victoria

Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.

Rated 5 out of 5 stars

We needed a battery hedge trimmer

We needed a battery hedge trimmer and found the pole trimmer in the monthly flyer. I put in the order and had it in less than a week.

4 September 2023
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Reply from KMS Tools & Equipment - Victoria

Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.

Rated 5 out of 5 stars

Returning one item was painless

Returning one item was painless. There could have been a bit more staff on but I understand trying to keep costs donw

9 September 2023
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Reply from KMS Tools & Equipment - Victoria

We're pleased to see your positive rating and thank you for choosing KMS Tools & Equipment.

Rated 5 out of 5 stars

Great Service

I have had many great experiences shopping at KMS Victoria.

Staff are friendly and very helpful. Custom orders are no problem, and they call you when the stock comes in.

Jeff the manager is fantastic and extremely knowledgeable.

22 July 2023
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Reply from KMS Tools & Equipment - Victoria

Thank you for the 5-star review! We're thrilled you had a great experience with us.

Rated 4 out of 5 stars

The KMS Team.

The KMS team and in this case, Jeff at the Vanalman location in particular are very helpful and knowledgeable. One suggestion would be for a daily alert of the deals offered online to go out to the staff. That way everyone would know the best deal being offered. Sometimes there’s more than one deal going.

11 July 2023
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Reply from KMS Tools & Equipment - Victoria

Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.

Rated 5 out of 5 stars

The man on the order desk

The man on the order desk, Vishand, was very pleasant and helpful, found the item i wanted.

8 August 2023
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Reply from KMS Tools & Equipment - Victoria

Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.

Rated 5 out of 5 stars

Great staff always willing to help

Great staff always willing to help
Lots of stock and can always find what I need

25 July 2023
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Reply from KMS Tools & Equipment - Victoria

We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.

Rated 5 out of 5 stars

Outstanding customer service & selection

For the last 15+ years living on Pender Island the Vanalman location has been my go to location for many products.
I have had products that have broken & needed warranty repair & after waiting for six months for the repair depot to "get the part" without success, KMS manager simply gave me a credit to repurchase a different tool.

21 July 2023
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Reply from KMS Tools & Equipment - Victoria

Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.

Rated 5 out of 5 stars

Great service

Great service! Fair pricing. Can’t ask for anything more!
Thank you.

20 July 2023
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Reply from KMS Tools & Equipment - Victoria

We value your business and are happy to hear you had a good experience. Thank you for choosing for KMS Tools & Equipment.

Rated 5 out of 5 stars

Choosing the best cordless drill for the job.

We were not sure which cordless drill would work best as a gift for our son. A very polite KMS employee took the time to look up all the alternative models and then compared them on the basis of their technical specs. He then gave us a summary to help us decide. The gift was put to use a week later by our son, and the drill performed flawlessly. Thanks KMS!

28 July 2023
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Reply from KMS Tools & Equipment - Victoria

Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.

Rated 5 out of 5 stars

Delivery and staff first class

Delivery as promised, staff competent and very pleasant to work with. Thank you.

26 July 2023
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Reply from KMS Tools & Equipment - Victoria

Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.

Rated 5 out of 5 stars

Top Tool Retailer in Victoria

Excellent customer service and friendly staff. We always enjoy going there for new tools!

17 August 2023
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Reply from KMS Tools & Equipment - Victoria

Every customer matters to us. Thank you for choosing our services and sharing your feedback.

Rated 1 out of 5 stars

Saw blade I purchased has a significant…

Saw blade I purchased has a significant wobble to it

12 August 2023
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Reply from KMS Tools & Equipment - Victoria

Hello Daniel

I'm sorry the product you purchased is not up to your expectations. If you are not happy with your purchase please contact the KMS Location you made your purchase at and they will be happy to help you.

We do carry many different brands and types of sawblades and will gladly work with you to find the one that suits your needs.

Thank you
The KMS Tools Team

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