KNEEPILLOW Reviews 

241
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I bought the Total Body Support pillow in 2021 whilst pregnant and the relief it provided was absolutely amazing. It was so amazing that I kept it and in August 2025 I hurt my back and the first thing... See more

Rated 5 out of 5 stars

I’ve had this item for 5 years and am still using it. It’s great for leaning against for reading in bed, laid flat it helps with nighttime coughing and reflux. A godsend when I was recovering from maj... See more

Rated 1 out of 5 stars

Complete scam. I actually made an order by mistake and tried to cancel it immediately. I telephoned, I emailed, I direct messaged. Absolutely nothing. Calls are unanswered, messages ignored. No... See more

Rated 5 out of 5 stars

I’ve been using the Sero Pressure Cushion for almost three years now; initially took a little bit of getting used to, but couldn’t live without it now - it has worked wonders for my intermittent lower... See more

Company details

  1. Bedding Shop
  2. Bedroom furniture shop
  3. Cosmetics and Perfumes Supplier
  4. Home Furniture Shop
  5. Gift shop

Written by the company

Welcome to KneePillow.co.uk, a UK-based online retailer specialising in comfort products, pillows, and practical home lifestyle items. Our store was originally created around the idea of simple, well-designed products that help make everyday rest and relaxation more comfortable. Pillows remain at the heart of our product range. We offer a wide variety including knee pillows, pregnancy pillows, wedge pillows, leg elevation pillows, CPAP pillows, and other bedding accessories designed to improve everyday comfort and support different sleeping preferences. Our collection focuses on providing practical solutions that help customers create a more comfortable sleeping environment. Alongside our pillow collection, our store also offers a broader range of home and lifestyle products. Customers can explore furniture such as beds, loft beds, wall beds, wardrobes, seating options including kneeling chairs and nursery chairs, as well as home décor items, fragrances and perfumes, football fan merchandise, and novelty gift products. KneePillow.co.uk is operated by a registered UK business and we are committed to providing a straightforward and secure shopping experience. We focus on offering reliable delivery, responsive customer support, and a carefully selected range of products designed to combine comfort, practicality, and everyday usability. We value honest feedback from our customers and continually work to improve our service, product selection, and overall shopping experience, ensuring that customers can shop with confidence and trust.


Contact info

4.1

Great

TrustScore 4 out of 5

241 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(241)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very fast delivery

Very fast delivery. Comfortable pillow. Only (minor) problem is that the zipper on the cover undoes at the beginning. Will re zip if I undo the entire zip, but seems to refuse to stay closed. Have stitched the two sides together in the hope that it will stay zipped up. Fingers crossed.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

All good

Very pleased and impressed by this retailer. The item I ordered was delivered quickly and arrived in perfect condition.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

I would rate it lower than 1 star if i…

I would rate it lower than 1 star if i could. Terrible experience. Paid £50 for a gift and it never arrived. Sent over 5 emails / enquiries over a 1 month period to the team and didn't receive any answers. No other details to contact them on. Shambles of customer service.

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Scam!!! Didn't receive products. UPDATED

Ordered 4 items to gift my son for his birthday. Have sent 3 emails requesting an update on my order, zero replies.
So disappointed. Total SCAM!
Update! After 4 emails they finally replied that they sent the package with DHL. After some inquiries the package had been there for 2 weeks with no updates! After more emails asking why it has not been sent asking for a refund and that it's now their responsibility to check with the delivery company they finally sent the items. Took more than 4 weeks to get the things.
Be persistent if you also have delivery issues!
But I won't order again, ever...

25 June 2024
Unprompted review
Rated 4 out of 5 stars

Good product but too hard.

Very good service . Speedy delivery. Product well made but alas I can't use if. The foam is too hard beneath my knees and the pillow is too high. Flatter and softer would be perfect for me. At 92 I have sensitive skin and this pillow is too fierce for me.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

WARNING ABOUT THIS COMPANY

I ordered an under knee pillow and paid £34.50. However, my order arrived from Amazon with a note to say it was a gift from Kneepillowuk. The packing slip showed a product code and description
relating to the same item being sold by Amazon for £16.50, less than half the price I paid. I have since emailed the company 5 times to request a return and refund but they have not responded. I have since notified my credit card company and emailed Amazon. It’s an absolute disgrace and I don’t want anyone else to be conned in this way,

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Post surgery recovery

I used this pillow post surgery and it is an absolute lifesaver! I could have never slept through the night without it. I have read reviews of other pillow brands which are underfilled and deform after a few days. Certainly not the case here, nicely filled, sturdy and supportive. Such a good purchase - I highly recommend it!

16 May 2024
Unprompted review
Rated 3 out of 5 stars

Received order but paid well over the odds for the item and for delivery.

I ordered a car seat wedge from Kneepillow at over £60. I needed it urgently so paid over £12 extra for express delivery, expecting it to be delivered the next day. As it did not arrive, I enquired and was told that these wedges were made to order and needed 2 days to complete (although there was no indication of this on the delivery info), but that it would be delivered by DPD. In the meantime, I discovered the awful reviews on Trustpilot and wished I had seen them before I ordered. I expected the worst. However, the wedge arrived today, 4 days after I ordered, which is not bad, but not really very different from the timescale for a normal, rather than Express, postal charge. It also came direct from the manufacturer, not Kneepillow, via the Post Office and did not appear to have been sent express or by special delivery. The wedge itself seems well-made and is fine for its purpose. However, having seen that it was made by a different company, Putnams, I then found their website and that wedge is available from them at nearly £20 less than I paid Kneepillow, so had I bought it directly from Putnams, I could have saved over £20 on the purchase price and also paid normal postage. Kneepillow did send my order but they are obviously making a great deal more than they should out of these transactions. I won't be buying from them again!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

I live in country N.S.W.in Australia

I live in country N.S.W.in Australia, I received this item within 10 days of placing this order ,I couldn't find the exact same one on line in Australia ,I had broken the one I had ,so i ordered from UK.some times it takes longer for mail to arrive within Australia .I would not hesitate in recomending this compay ,they are great

7 May 2024
Unprompted review

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