Peter Drake made our visit very painless and very informative on cookers, microwaves, induction hobs with different venting, also fridge freezer. Our Liebherr fridge freezer arrived last Friday. Deliv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Impecable service and support from the Manager! We were fortunate enough to call up for some advice on a new electric double oven when the store was short-staffed due to illness and got Ian on the pho... See more
This company has let me down so badly that I will recommend them to anyone. When I initially placed an order it went to the wrong address and I was told to fetch the light myself. I had work but still... See more
5 ☆ customer service Extremely helpful. Stored my 2 bosch ovens for over 4 months free of charge after delays on kitchen extension free of charge. Have now purchased 3 more appliances using multi... See more
Company replied
Company details
- Appliance shop
- Furniture Accessories
- Home Furniture Shop
- Vacuum Cleaner Shop
- Washing Machine & Dryer Shop
Information provided by various external sources
Home experts since 1879. Shop at Knees for a carefully selected range of kitchen appliances, furniture, beds, sofas and home accessories.
Contact info
United Kingdom
- knees.co.uk
3.7
Average
125 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from these guys
Amazing service from these guys. Customer service team super helpful. Got me a well priced appliance and delivered it and fitted it really quickly. A big shout out to Gaz the fitter and Ryan for lugging a double oven up steep steps. Highly recommend. Support epic local businesses like this 👍👍👍👍👍
3 September 2025
Unprompted review
Reply from Knees Home and Electrical
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you were happy with the service, pricing, and speedy delivery and fitting. We’ll be sure to pass your kind words on to Gary and Ryan — they’ll really appreciate the shout-out! It means a lot that you took the time to recommend us and support a local business like ours. Thank you again from all the team at Knees!
A really excellent retailer
A really excellent retailer. Super competitive prices, especially when buying a range of appliances, and second to none customer service. Some third-party delivery issues threatened to delay a kitchen refurbishment, but Knees sorted everything out immediately which kept everything on track. Highly recommended.
24 June 2025
Unprompted review
Reply from Knees Home and Electrical
Thank you so much for your kind 5-star review! We’re delighted to hear you were happy with our prices and the service you received. We always do our best to look after our customers, so it’s great to know we could step in and keep your kitchen project on track. Your recommendation means a lot to all of us here at Knees — we really appreciate your support!
Avoid this company!!!
Avoid this company!!!!
I ordered a Smeg fridge freezer last week was given a delivery date and time with DX 2 hour window I took two hours from work didn’t come within the 2 hours. A family member then came to my house to sit and wait for it 3 hours after they turn up. The delivery driver said he would take the packaging my mum she agreed. I then got home from work and seen it was the wrong side opening fridge I had ordered my mistake. I contacted knees and said could I exchange for the other side opening so still using them. They said it would be a collection fee of £65 which is fine as it is my error. But needed to be put in an email. They contacted me back this morning saying I needed to also pay a restocking fee for the one being returned which was £260. On top of the £65 collection fee. So to send a return back it will cost me £325. Even if I wanted to exchange it would still cost this. I rang them to be told because it has been taken out of the packaging it’s second hand and I have to pay the restocking fee regardless. Disgusting customer service. Never experienced this before. I also have to repackage it myself so it gets back to them to even consider my refund, So I will buy the fridge from AO and use the packaging from that one to repackage the fridge I bought from knees.. I will record me doing this so they can’t say it was damaged by myself. I will never buy from this company ever again and warn anyone to do the same.
23 July 2025
Unprompted review
Clare, telephone service excellent. Best price for Bosch Integrated Dishwasher Model
Clare, the helpful, polite and friendly employee I spoke to by telephone. She helped me sort out a change of delivery date and other complication.
Also the price I paid for an integrated dishwasher, Bosch, was the best price for this item - I searched!
21 July 2025
Unprompted review
Reply from Knees Home and Electrical
Good afternoon Fiona,
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that Clare was able to assist you with changing your delivery date and resolving the complication smoothly. We’ll be sure to pass on your praise to her – she’ll be delighted to know she made such a positive impression.
It’s also great to hear you’re happy with the price of your Bosch integrated dishwasher and that we could offer you the best deal.
We truly appreciate your feedback and look forward to helping you again in the future.
Warm regards,
Lauren
The Knees Electrical Team
Exceptional service from start to…
Exceptional service from start to finish. I was looking for a particular range cooker when I visited the Knees showroom - Pete and Chloe were friendly and knowledgeable in responding to my questions. They also did me a great price on the item, which was massively appreciated.
They kept me updated on when my order would be ready and then held onto it for me for a good few weeks while my flooring was being completed. Brilliant service, I would 100% recommend and will definitely be using again.
11 July 2025
Unprompted review
Reply from Knees Home and Electrical
Good afternoon Becky,
Thank you so much for your wonderful review! We’re delighted to hear that Pete and Chloe were able to help you find the perfect range cooker and provide you with a great price. It’s fantastic to know you found them both friendly and knowledgeable – we’re very proud of the service they deliver.
We’re also pleased we could keep your order safe until your flooring was ready, helping to make the process as smooth as possible for you. Your recommendation means a great deal to us, and we truly appreciate your kind words.
We look forward to welcoming you back to Knees in the future!
Warm regards,
Lauren
The Knees Electrical Team
Outstanding
This is how all online sellers should operate - needed a dishwasher, looked around and saw a good price with Knees....... I was doubtful as being a new name to me.
Ordered a Bosch - they stated that delivery would be between 3 - 10 days which was OK with me.
Ordering was simple, communications with Sam were excellent, e-mails quickly responded to accurately and at length to reassure me.
DX, their delivery company were excellent too - gave us a date and then, closer to the time, a 90 minute delivery window - they were polite and courteous. Free delivery in my case which sealed the deal together with the Bosch 5 year parts and labour warranty.
A big downside was their use of SHOP/Shopify for tracking the order - absolutely terrible - don't know why they bother with that as it really gives a bad imagine to an otherwise outstanding outfit.
4 July 2025
Unprompted review
Reply from Knees Home and Electrical
Good afternoon Mr Ree,
Thank you so much for your fantastic review – it’s wonderful to hear your positive feedback about your recent Bosch dishwasher purchase. We’re delighted you found our pricing competitive, the ordering process simple, and that Sam was able to provide prompt, helpful communication throughout.
It’s also great to hear DX delivered an excellent service, keeping you informed and making the delivery smooth and hassle-free. We really appreciate your comments on the Bosch 5-year parts and labour warranty being a key part of your decision.
We do, however, take on board your feedback regarding the Shopify tracking system, unfortunately this isn't something we have been able to can control up to the current time but we are always looking for ways to improve, so your comments will be shared with the relevant team to explore better solutions for the future.
Thank you once again for choosing Knees – we hope you enjoy your new Bosch dishwasher for many years to come!
Warm regards,
Lauren
The Knees Electrical Team
I hadn't heard of Knees Electrical…
I hadn't heard of Knees Electrical until I found their website via Top cashback. Attracted by a cashback offer of 10.2 per cent on the purchase of Bosch appliances, I bought a dishwasher with 5yr Bosch warranty for £369 and free delivery to Cumbria. John Lewis price for same model was £419 Inc delivery. After receiving £37.63 cashback, This dishwasher has cost me £331.37 with free delivery - that's £87.63 cheaper than buying from John Lewis - so a very hard to beat price. Was able to choose a delivery date to suit. Came by DX direct from Bosch exactly on time.
2 July 2025
Unprompted review
Reply from Knees Home and Electrical
Good morning Collinn
Thank you so much for taking the time to leave such a lovely review. We're delighted you discovered Knees Electrical through TopCashback and were able to take advantage of our cashback offer on Bosch appliances. It's fantastic to hear that you not only saved significantly compared to other retailers, but also received timely delivery and a great product with the 5-year Bosch warranty.
We’re especially pleased that the whole experience—from selecting your delivery date to receiving your new dishwasher—met your expectations. Your kind words and support mean a great deal to our team, and we hope to welcome you back again in the future!
Warm regards,
Lauren
The Knees Electrical Team
Don't bother with these ingrates
I called Knees to check on delivery times for a Neff built-in microwave oven Graphite-Grey - HLAWD23G0B that I had in my basket ready to purchase. I was left for about 90 seconds whilst continually being told I was "caller number one in the queue" when somebody lifted the receiver and simply placed it back down.
Well, suffice it to say I'll never be using this shower of wasters and incompetents in the future. A message to Knees Home & Electrical, get a grip and employ the right staff before they force you to go under, just look at your reputation on here!
Edit 04/07/25. So the response from Knees is utter nonsense, I actually heard the noise made when the phone receiver makes when skin twists against it. Trying to buy me off with the possibility of a discount is one thing but lying through your teeth to try and scratch together the remnants of what was your reputation is utterly reprehensible. I will never buy from you again and I would strongly encourage others to shop elsewhere.
26 June 2025
Unprompted review
Reply from Knees Home and Electrical
Hi Alan,
Thank you for bringing this to our attention, and I’m truly sorry for the difficulty you experienced when trying to reach us regarding a future purchase.
Following your review, we investigated the issue with our phone system and discovered a fault in how calls were routed between our teams. I'm pleased to let you know that this has now been resolved to ensure a smoother experience for you and our other customers moving forward.
If you're still interested in the HLAWD23G0B, please don’t hesitate to email me directly on laure.robins@knees.co.uk . I’d be more than happy to personally assist with your order and would love the opportunity to make things right—possibly with a discount as a gesture of goodwill.
Best regards,
Lauren
Not great service
Not great service
Ordered some mirrors no
in April and told they would be available in July - I had no problem waiting
No contact since initial email. No response when I asked for a date in July
Have rang twice where I have been first in the queue each time, but hung up after 20 and 30 mins
On the phone as I’m writing this I’ve been first in line for 16 mins and it’s early morning!
I would not recommend this company service is dreadful!
24 June 2025
Unprompted review
Reply from Knees Home and Electrical
Good morning Sharon,
I’m truly sorry to hear that you’ve been disappointed with the level of communication regarding your order. That is never the experience we want our customers to have.
When your order was placed in April with delivery from the 17th July, we reached out to confirm that you were happy with the lead time provided both on our website and your order confirmation. Once you confirmed, the order was processed, and we’ve since been awaiting stock to arrive.
At this stage, we are still a few weeks away from the estimated delivery timeframe, which unfortunately means we don’t yet have any further updates. We are unable to provide an exact delivery date until the stock arrives and we can schedule your delivery. That said, I completely understand how frustrating it must be not to receive a clear response explaining this, and I apologise sincerely for that oversight.
We’re currently looking into why your enquiry wasn’t responded to properly, as this falls short of the standard of service we strive to provide. Please rest assured that we’re taking this seriously and will learn from it.
If there’s anything else I can do to support you in the meantime, please don’t hesitate to contact me directly at lauren.robins@knees.co.uk. I’m here to help.
Warm regards,
Lauren Robins
Knees Home & Electrical
Still waiting for news of when I might…
Happy in the end- the price was good, but the delay in delivery was poorly managed.
10 June 2025
Unprompted review
Reply from Knees Home and Electrical
Good afternoon Mr Farmer,
Thank you for your patience, and I sincerely apologise for the delay and the frustration this has caused.
We’ve investigated the issue and have spoken directly with our sales team. It appears the delay was due to a vehicle breakdown with the logistics company handling delivery from our supplier. We completely understand how disappointing this is—especially as you’ve had to chase for updates yourself—and we’re truly sorry for the inconvenience caused. We pride ourselves on our customer service and can see on this occasion we have fallen short.
We value your feedback, and as a gesture of goodwill, if you consider purchasing from us again in the future, please feel free to reach out to us directly. We would be happy to offer you a voucher as a small token of our apology.
Thank you again for your understanding, and please don’t hesitate to contact us if you have any further questions or concerns.
Kind regards,
Lauren Robins
Knees Home and Electrical
Shocking!!!
Shocking! I order and received a faulty clock the small hand was bent and kept falling off I contacted knees sent photos as requested asked for a replacement or a refund they said they could not do this without speaking to their suppliers am still chasing they just keep saying they have not heard back from their suppliers, I’m going to have to take them to the small claims court, AVOID Like the plague
2 June 2025
Unprompted review
Reply from Knees Home and Electrical
Good morning Louise,
I want to extend our sincere apologies for the issues you’ve experienced with your clock. Unfortunately, manufacturing defects such as the broken hand are outside of our control, and as a retailer, we must follow strict protocols set by the supplier.
That said, I can assure you our team has been actively chasing this on your behalf, and it has now been escalated within the supplier's organisation. We truly understand your frustration, and we are doing everything we can to resolve this swiftly.
I’ve spoken with our Customer Services team, and they will be in touch with you today to arrange either a full refund or the option of a replacement, which will be delivered direct to you. We are making this exception entirely at our discretion in the hope that it restores some faith in us.
As a small independent business, we take great pride in our customer service, and I’m truly sorry that, on this occasion, we have fallen short.
Thank you for your patience and understanding.
Warm regards,
Lauren Robins
Knees Home and Electrical
Trying to buy from Knees
Just called. Went through process online to order NEFF N30 T36FBE1LO Induction Hob. Current and popular product. System shows available to proceed with purchase. Reviews rang alarm bells so I called to check availability and collect and pay at their premises. Then told that they had no stock. I said I’d call Thursday as that’s when they’d have delivery. She said would only be ordered if I paid now. At best weak supply process and at worst the comments on Trustpilot May be true. You decide. I chose to walk away as I felt I unassured that it felt that I could trust this contract of sale.
16 June 2025
Unprompted review
Reply from Knees Home and Electrical
Good afternoon Gareth,
Thank you for taking the time to leave a review. I'm truly sorry to hear that your experience with us didn’t meet your expectations.
As a small independent business, we do our very best to offer a wide range of products, but unfortunately, we’re not always able to keep every item in stock. The Neff T36FBE1L0 hob is not a line we regularly carry in-store, which is why it’s ordered directly from Neff and delivered to our customers within the time frame we provide at the time of purchase.
We rely on live stock feeds and reports from our supplier to ensure the information we share is as accurate as possible, but I completely understand how frustrating it must be when things don’t go as smoothly as expected.
If you’d like to discuss this further, please don’t hesitate to email me directly at lauren.robins@knees.co.uk with your contact details. One of our directors would be more than happy to speak with you personally. We genuinely value your feedback, and I hope we can restore your confidence in shopping with us in the future.
Warm regards,
Lauren Robins
Knees Home and Electrical
Great service throughout.
I bought a Bosch dishwasher from Knees.
It was a good price and delivered very quickly with good communication throughout.
Very happy customer and will be happy to make another purchase again.
3 May 2025
Unprompted review
Reply from Knees Home and Electrical
Good morning Mike,
Thank you so much for taking the time to leave us such a wonderful review – we really appreciate it!
We're so pleased to hear that you had a great experience with us. As a team, we work hard to provide excellent service alongside great products and it's always rewarding to know our efforts are recognised.
Thanks again for your support.
Best regards,
Lauren
Knees Home and Electrical
Don’t sell items you don’t actually have
Purchased a hob with delivery expected within a week. A week passes. No shipping details are shared. No contact from Knees. I call and learn they have no stock. They may possibly get more in a further three weeks. Maybe. Hopefully. But you know, communicating that to customers isn’t important.
22 May 2025
Unprompted review
Reply from Knees Home and Electrical
Good morning Paula,
Thank you for taking the time to leave your review, and we’re truly sorry for the inconvenience caused.
Regarding the hob, at the time of purchase on the product page it was advertised as "Available to order" rather than "Instock". However we apologise that have have not been able to manage your expectations.
Regrettably, sometimes there can be occasions where stock issues/delays arise due to factors beyond our control. We sincerely apologise for the inconvenience it has caused. As a small business, we take great pride in offering reliable service and it’s disappointing to hear we fell short in your case.
We understand your frustration and genuinely apologise again. Steps are being taken to ensure this does not happen again in the future.
Kind regards
Craig
Knees Home and Electrical
They advertise goods they do not have…
They advertise goods they do not have in stock and take the payment. Afterwards they send you an email that they will have the goods in stock in nearly two months but the website is still advertising the goods as if they are in stock.
I'm still waiting for my refund.
11 May 2025
Unprompted review
Reply from Knees Home and Electrical
Good morning José,
Thank you for taking the time to leave your review, and we’re truly sorry for the inconvenience caused.
We can confirm that your order for the dishwasher had a delivery date advertised on our website as from the 24th of May. Unfortunately, it appears you were given incorrect information by a member of our sales team, and for that, we sincerely apologise. We pride ourselves on providing accurate and helpful customer service, and we regret that we fell short in this instance.
Regarding your refund, please rest assured it was processed on our side the same day. Any delay you’re experiencing is due to standard banking processing times, which can take a few working days to reflect in your account—this is unfortunately outside of our control.
We understand your frustration and genuinely apologise again. Steps are being taken to ensure this does not happen again in the future.
Kind regards,
Lauren
Knees Home and Electrical
Poor service and delivery still outstanding
We ordered appliances for our kitchen almost a month ago - they have taken our money but we have not received any goods.The web site suggested these items were in stock but they are still waiting for some to come in from manufacturer The communication is awful . We would not recommend at all/ it is not worth saving a few pounds !
9 May 2025
Unprompted review
Reply from Knees Home and Electrical
Dear Sally,
Thank you for sharing your feedback. We're truly sorry to hear that your experience wasn't up to our usual standards. However, we are so glad that you’ve been in contact with our customer service team and that the issues have now been resolved to your satisfaction.
We are also thrilled that we were able to offer you an upgrade on your products as a part of making things right and ensuring your products reach you in time. Your satisfaction is our top priority, and we hope the upgraded items will meet your expectations moving forward.
If you ever need further assistance or have any more questions, please don’t hesitate to reach out. We appreciate your patience and understanding, and we look forward to serving you again in the future.
Best regards,
Lauren
Knees Home and Electrical
Clowns . Not in stock. Money not returned .
Paid for a dishwasher online - wasn't in stock - now I have my money blocked for 10 days or worse . Do not risk buying from these clowns .
5 May 2025
Unprompted review
Reply from Knees Home and Electrical
Good morning Alessandro,
Thank you for your review, and we're truly sorry to hear about your recent experience.
Unfortunately, I’m unable to locate your order without further details. If you could kindly provide your order number, we would be more than happy to investigate what happened and provide a full explanation.
There are, regrettably, occasions where stock issues arise due to factors beyond our control. If this was the case with your order, we sincerely apologise for the inconvenience it caused. As a small business, we take great pride in offering reliable service and it’s disappointing to hear we fell short in your case.
Regarding your refund, please be assured it was processed on our side the same day. Any delay is due to standard bank processing times, which can take a few working days to appear in your account.
Once again, we’re sorry for the experience and thank you for your patience.
Kind regards,
Lauren
Knees Home and Electrical
Very efficient and reliable customer…
Very efficient and reliable customer service.
We bought our dishwasher with them, the price is unbeatable and their customer service is very helpful. The delivery time is in the time frame so which is great.
Thank you for the team and hope to deal with you soon.
8 April 2025
Unprompted review
Reply from Knees Home and Electrical
Hi Erin,
Thank you so much for taking the time to leave us such a wonderful review – we really appreciate it!
We're so pleased to hear that you had a great experience with us. As a team, we work hard to provide excellent service and it's always rewarding to know our efforts are recognised.
Thanks again for your support – we hope to welcome you back again soon!
Best regards,
Lauren
Knees Home and Electrical
Brilliant service from initial order to…
Brilliant service from initial order to delivery of my new dishwasher any questions were answered very quickly.
4 April 2025
Unprompted review
Reply from Knees Home and Electrical
Hi Mohinder,
Thank you for your kind words and for taking the time to leave us such a positive review – it truly means a lot to us!
We’re delighted to hear you had a great experience. Providing excellent service is something we really care about, and feedback like yours reminds us why we do what we do.
Thanks again for your support – we look forward to helping you again in the future!
Best regards,
Lauren
Knees Home and Electrical
Integrated Fridge and Freezer
I recently purchased integrated fridge and freezer from Knees. I was duly advised of their dispatch and tracked items to the local depot. Unfortunately, the inefficiency of the local depot resulted in delayed delivery of the fridge. Throughout the delay, I communicated with Sam at Knees customer service department. He responded promptly to my various enquiries a believe that his prompt service deserves to be credited. Thank you Sam.
11 March 2025
Unprompted review
Reply from Knees Home and Electrical
Hi Carol,
Thank you for your kind words and for taking the time to leave us such a positive review – it truly means a lot to us!
We apologise that there were delays with your order but so glad to hear that you were informed and looked after. Providing excellent service is something we really care about, and feedback like yours reminds us why we do what we do.
Thanks again for your support – we look forward to helping you again in the future!
Best regards,
Lauren
Knees Home and Electrical
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.