Knife Sharp Reviews 

171
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding results, noting that their worn-out blades return astonishingly sharp and ready for effortless cutting. Reviewers are thoroughly impressed by the professional ability to restore even heavily used, older, or damaged kitchen knives to a pristine condition. People also highlight the exceptionally fast turnaround times and the clever, well-designed postal delivery system. Consumers find the overall shipping process remarkably straightforward, mentioning that helpful tracking and constant updates keep them well-informed throughout. Many state they would gladly recommend these dependable sharpening services to friends and family.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the remarkably fast turnaround... See more

Quality

Customers expressed absolute satisfaction with the quality, noting that dull and damaged blades were returned... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

User experience

Reviewers highlight high satisfaction regarding the user experience, noting a very smooth and simple process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting a fast and convenient postal process with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used Knife Sharp, and I couldn't be more impressed. From start to finish, the experience was smooth, professional, and exceeded my expectations. The knives came back razor-sharp—better than... See more

Rated 5 out of 5 stars

Very smooth process. Clear instructions made it very simple to send the knives for sharpening. I included a 0.75in thick pen-knife which fitted nicely in the box provided for shipping. It too was retu... See more

Rated 5 out of 5 stars

We needed our Global set of 5 including bread knife, plus a sabatier knife and cleaver sharpening. We paid for the DPD delivery as it provided adequate insurance. The pack arrived quickly with good in... See more

Rated 5 out of 5 stars

This time was my first time using Knife Sharp's postal service, I sent 5 knives a mix of Japanese and European, the blades came back superbly sharp and no scoring to the blades, which had happened... See more


Company details

  1. Sharpening service

Written by the company

Knife Sharp offer professional knife sharpening and repairs by post that are easy, fast, and reliable. We make you knives sharper than new! Our knife repair and sharpening service allows you to send your blunt and damaged knives to us using our specialised knife shipping box. All shipping is free of charge and you will get your knives back within 3 to 5 days from when we receive them.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(171)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and helpful

Great communication and helpful, not to mention quick. Oh, and the knives are sharp as well.

5 May 2023
Unprompted review
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Reply from Knife Sharp

Thanks Keith for your kind review. We aim to turnaround knives as quick as possible to keep you chopping! :)

Rated 1 out of 5 stars

Very disappointed......

Unfortunately we sent 3 knives to knifesharp, and we were very upset to see that 2 of them had deep scratches upon their return.
These knives were a gift, and due to the pattern on the blades, the scratches are very noticable.
The knives also returned barely any sharper than when we sent them.
Knifesharp offered to polish out the scratches, but due to the previous damage caused using this service we declined the offer after some thought. (They suggested they might have been damaged during the transport, which was sent in the packaging provided exactly as the instructions said.)

As we didn't take photos of the knives before we sent them (Something I found is a requirement in the small print T's and C's on the website after they had been returned) there was no option for even a refund, let alone compensation.
I suggest that Knifesharp should be far more transparent and advise that this should be done on the instructions that come with the packaging to avoid this happening in the future, as now we are out of pocket, our product is damaged and there is nothing we can do.

Extremely disappointed with this service.

26 April 2023
Unprompted review
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Reply from Knife Sharp

Hi Adam,

Thanks for taking time to share your review. Sorry to hear you are not happy.

As discussed over email our knife sharpening process is all by hand and there is no way any scratches could be created on the body of the blade.

The scratches on your blades looked like the may have been caused by the previous use of a pull through sharpener in the past, or even maybe durning transit of your knives to us. Saying that, in 2,000+ orders we have never had any knives damaged in transit.

As you mentioned we did offer to polish out the scratches for you free of charge, but you declined this offer, along with our offer to look at the sharpness of the knives again as you said they didn't feel very sharp. Not sure what more we can do, when you decline our offer of resolution.

All the terms and conditions of our service can by found on our website very clearly form the bottom of every page. We even offer an easy to read synopsis to make sure everyone understands them.

We have refunded your order as your are not happy, as we aim to have 100% customer satisfaction.

Please get in touch with myself (Matt the Director here) on hello@knifesharp.co.uk if you would like to discuss it further.

Regards
Matt

Rated 5 out of 5 stars

Great service

Sent 3 knives in varying states, all 3 came back razor sharp and better than new. Simple mail order service, both quick and efficient. This is a great way to keep knives sharp and save old knives.

15 April 2023
Unprompted review
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Reply from Knife Sharp

Thanks for your review Dan, we really appreciate it!

Rated 5 out of 5 stars

Ruth

From start to finish the service was very quick , straightforward and professional. The knifes are like new now and we are so happy with them ! We will definitely use this company again . Excellent service 😊

28 August 2022
Unprompted review
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Reply from Knife Sharp

Fantastic, thanks very much Ruth. So glad you are happy with your knives :)

Rated 5 out of 5 stars

Very impressed with Knife Sharp

Very impressed with Knife Sharp. Safe, innovative packaging, rapid turn round and excellent sharpening. What more could one wish for?

1 September 2022
Unprompted review
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Reply from Knife Sharp

A knife that never goes blunt? Haha! Thanks very much Bryan for your kind review.

Rated 5 out of 5 stars

Whole process was very quick and…

Whole process was very quick and efficient, they really have it down to a T. My knives came back nice and sharp, with the edges looking very nice as well. Quick to answer emails too. Would definitely recommend, definitely worth it if you aren’t that confident with sharpening yourself/if you want a professional job done.

30 August 2022
Unprompted review
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Reply from Knife Sharp

Glad to hear you are happy Chris! Thanks for the review. We aim to reply to all emails within 20min of receiving them. Stay Sharp!

Rated 5 out of 5 stars

What a great service

What a great service- efficient and knives as new. Very pleased.

27 August 2022
Unprompted review
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Reply from Knife Sharp

Thanks Maz, that's great to hear :)

Rated 5 out of 5 stars

Most excellent

Most excellent. Our knives had been neglected and lost their edge so we couldn’t sharpen them ourselves. One was also missing a tip. All returned promptly and in excellent order with a tip repair included in the price. Will definitely use again thank you.

16 August 2022
Unprompted review
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Reply from Knife Sharp

Thanks for the recommendation Stephen, we aim to please! Yes that's right all knife repairs are included in the price, we will tackle most things. Thanks again :)

Rated 5 out of 5 stars

The go to place for knife sharpening

Communication on initial enquiry about a damaged knife was great, box for posting arrived quickly, really sharp knives received back within the week - think Evri delivery company was a bit slower than it could have been. All in all a highly recommended service.

19 August 2022
Unprompted review
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Reply from Knife Sharp

Thanks for your kind review Mts Hamilton. We do offer DPD next day service if you want to try that next time. Thanks again!

Rated 5 out of 5 stars

Highly recommended.

This is the first time I have had my Damascus knives sharpened. The organisation and ease of the service was top drawer with the quality of the sharpening service restoring the edge and cutting back to their original state as new. Will certainly use again. Well done!

18 August 2022
Unprompted review
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Reply from Knife Sharp

Thanks Stuart we try our best! Stay Sharp :)

Rated 5 out of 5 stars

Very, good. Will use again

I've followed knife sharp on Facebook for a while now.

And had a few knives I fancied sending them One was what I'd call an old faithfull (Richardson Sheffield steel)

I've had since I bought my 1st flat 25 years ago The other were part of a knife set I bought pretty cheaply from China. All 3 knifes are well balanced and feel great in the hand. I do use a pull though 🤐 sharpener and steel to try and keep an edge on them.
But wanted to see how they'd turn out of they were properly sharpened And wow, they've came back amazingly sharp. Really happy with the service and finish

27 July 2022
Unprompted review
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Reply from Knife Sharp

Thanks for taking the time to write your great review Gerry! Glad you are happy :)

Rated 5 out of 5 stars

Really good

Really good, quality job in just a couple of days. Postage process simple will be using again and promoting to my team. Matt Sworder

26 July 2022
Unprompted review
Knife Sharp logo

Reply from Knife Sharp

Thanks Matt and thanks for the promotion! :)

Rated 4 out of 5 stars

Does what it says on the tin

Efficient delivery, clear and simple process. Knives returned quickly and very sharp. Expensive service but you are paying for ease.

26 July 2022
Unprompted review
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Reply from Knife Sharp

Thanks for your kind review Belinda, we aim to please! Stay Sharp

Rated 5 out of 5 stars

Super easy

Super easy. Knives are sharp. Sent them off just before I went on holiday. Returned to perfectly sharp knives. Very pleased.

21 July 2022
Unprompted review
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Reply from Knife Sharp

Thanks Richard we try to make the process as easy as possible. Stay Sharp!

Rated 5 out of 5 stars

Highly recommended

Speedy, reliable and end result….. very sharp knives. Highly recommended and would definitely use again .

19 July 2022
Unprompted review
Knife Sharp logo

Reply from Knife Sharp

Thanks for the recommendation Christina, hopefully see you again soon :)

Rated 3 out of 5 stars

I wouldn't use them again.

I was gifted knife sharpening for Christmas after complaining that my own sharpening skills could be better.
The knife that was sent to use whilst mine were away had a big chip missing so that went straight in the bin.
Packaging and sending the knives was simple enough and it only took a couple of days for the knives to be returned. One of the knives I sent in had a chip on the tip, that was repaired... And that's about the end of the positives!

I sent in 4 knives and a pair of scissors. All were returned far less sharp than they were sent in. Not one of them passes the paper test and trying to cut a tomato just squashes it! You can almost run your fingers down the blade (you actually can do this on the scissors) I'm very disappointed with the quality of the 'sharpening'.

Turns out my own sharpening skills aren't that bad. I wouldn't recommend this company to anyone.

Time to get out the whetstone.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, good price and quick turnaround. Mentioned to lots of friends already.

12 July 2022
Unprompted review
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Reply from Knife Sharp

Thanks so much Adam, can't beat a personal recommendation! Stay Sharp!

Rated 5 out of 5 stars

I recently had 5 knives sharpened

I recently had 5 knives sharpened. The whole experience was excellent and I'm very pleased with my knives. I ordered the Chefs Knife too so that I would have something to use whilst all mine were being sharpened and I can say that it is one of my favourites to use now. I highly recommend this company and wouldn't hesitate to use them again.

9 July 2022
Unprompted review
Knife Sharp logo

Reply from Knife Sharp

Thanks so much for the recommendation Angie, and thanks for taking the time to review us. Stay Sharp!

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish.

I am amazed at how good my knives look now. I handed them over after 4 years of regular use having had no looking after at all.

They look completely brand new now!
The service throughout was excellent too.

22 June 2022
Unprompted review

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