Knightspharmacy Reviews 58

Becky In Hawarden chemist is so helpful and kind !
It’s nice to be able to go to my local chemist and them always be so helpful! They work super hard in a busy chemist ! Thank you jo roberts

Overstaffed and under performing at Bedale. Back chatting customers, advising customers to shop elsewhere. It's never their fault, often blame the doctors attached for delays. No apology for waiting times nor acknowledgement of people entering or queing. I've never experienced this in 25 years of customer service management. Recruitment is a must and training. What a miserable place to have to visit! Now Wells pharmacy, but same staff.

Cleadon park pharmacy
4 days on receiving my script still not even ready for collection. People sitting for up to an hour waiting or constantly been told to return. No organisation, systems and processes don't exist. This pharmacy needs inspecting by GPC. Took my script to another pharmacy given medication immediately.Totally not fit for purpose.

After another visit to this pharmacy today at Springwell, Sunderland it has totally made my mind up to collect my monthly prescriptions at a different chemist from now on....

Two weeks ago I was there , i was the only customer there at the time, I was left standing being ignored while many, and i repeat MANY of the staff were pottering around with making up prescriptions etc, after 4 minutes someone asked what they could get me just before i was going to leave.

Today I was in a queue with 8 other customers who were complaining bitterly about the length of time they had stood there, the gentlemen in front of me said he had been standing there for 20 minutes and when he finally got served he asked for his prescription, the young girl serving had to rummage through piles of different boxes on the floor, which is the norm for this chemist, then when she finally found it ,there was a sigh of relief from the customer...then , yippee, it was my turn , after 35 minutes wait I asked for over the counter pain killers.

Not everyone was waiting for prescriptions only, there wasn't one single member of staff that came out to serve people wanting over the counter products and there were no apologies given to any of us for the long tedious wait even though we were all complaining . This is totally unacceptable , I'm not the only one complaining, I am speaking on behalf of all the other members of the public I have heard complaining about the way they are treated.

The place is a shambles, empty shelves in the shop area, baskets piled up with made up prescriptions all over the floor , the staff are ignorant , who ever runs this pharmacy should bow their head in shame. I will be putting a copy of my email on Trustpilot.

Absolutely disgusting service , apparently my prescription hadn’t been available for 3 months , spoke with gp surgery as running out of medication, they contacted knights lordswood rd, harborne , bham , medication miraculous appeared , apparently someone had returned the item that morning, as did not need ???? Very strange , I believe the item had been in their fridge and they hadn’t got the intelligence to realise it was a fridge item , not good , when I pointed out the inconsistencies in their story , their attitude was terrible , so poor service , bad attitude and incompetence, not a good combination for a chemist

Just went for my COVID/Flu jabs had the Covid jab pharmacist too busy to give the flu jab got to go back in an hour two payments for parking total lack of customer service staff could not care a dam!!

I use Knight pharmacy in Winyate's Centre the service is great polite and help you out a lot I use all the time and have found staff very polite and helpful 2 stand out 1st JADE 4 September WINYATE'S 2CND HIBBA ALSO WINYATE'S on the 30th September CENTRE the staff all-around are very helpful many thanks Spencer

Reeds Lane Wirral
Never have the prescription ready bits missing I moved to Boots far better

West Heath Branch alvechurch Road, very rude girl behind till this afternoon August 3rd 2023 staff were running around the pharmacy being very childish, when I asked how my prescription would be the girl just said it’s in the que we had been waiting 15 mins and it was only for a prescription toothpaste girl the proceeded to give me and my daughter constant dirty looks she needs some lessons in customer service and service should come with a smile!!!!!!

urgent prescription for my wife who is terminally ill , received a phone call from local branch in Fawdon saying that the whole script was unavailable , till monday as the shop is closed sat and sun . tried to advise the male caller that was no good as medication was needed for nurses coming it at the weekend , he constantly talked over me would not listen to me to the point that i started to get upset , then my niece took over the conversation and he was the same with her , rude , unhelpful,and not listening but talking over , he eventually he saw my nieces point and advised us to go elsewhere , and that he had passed the prescription to our local boots BUT when the nurses arrived there were items missing because he had only passed over half of the required items . ABSOLUTELY DISGRACEFUL SERVICE WHEN ITS OBVIOUS THEY ARE ESSENTIAL ITEMS .THIS PHARMACY AND ITS STAFF ARE SADLY LACKING

I went in for a walk in prescription, just prescribed to me by my optician, at the Windsor Road, Penarth, Vale of Glamorgan branch. They did not have any in stock and neither did the other pharmacy on the same road. Therefore not a very common medicine.
The chemist telephoned my optician (without any prompting from me) and was able to give me an alternative. This saved me a journey to Victoria Park and back.
All the staff were very friendly and helpful.
I would definitely go back there again

My wife and I have just been to the pharmacy in Bedale to get our flu injections. We had a small problem but this was overcome by the pharmacist, who was brilliant. She went the extra mile to help us out. Many thanks 💖

I have within the last 2 yrs ((since my move nearly 2yrs ago) have had cause to use/rely on Knights Pharmacy, Hawarden a lot, more so within last Yr since my Time in Hospital.
I am on MORE medication & get it & other essential items via their Delivery guys who always Polite & Cheerful.
I have spoken to 1 or 2 Pharmacists within Helpful & Polite, tho took little while to get settled.
I get my BIG Stock of medicines about Once a Month!
It is Delivered for which I’m v.grateful.

I use Knights Pharmacy Solihull every week to collect a weekly prescription and the service I receive is always fast and reliable. Would highly recommend!

Staff are abhorrent and abusive, stay away from this place if you have any sanity. The reason for the staff believing they can treat customers however they choose is because they are not registered with the CQC, but never fear, you can always complain to the General Pharmaceutical Council as I have. Maybe once members of staff lose thier license they will learn that the every customer deserves respect, manners and the same treatment regardless of age, race or gender.

AVOID this company. They refuse to take scottish £20 notes! They are happy to have signs in store saying we do not take £50.00 notes. In this day and age that's disgusting! From now on I will be collecting my prescriptions from Boots!