Knivbrev.se Reviews 

Supersnabbt!!
Supervasst!!

I sent three knives in September. The knives lost during the return. I contacted PostNord, they told that they cant take the complaint from me as the shipper/booker is Knivbrev. Knivbrev should make the complaint. I sent the email communication to knivbrev on 7th Nov and asked for update, no response till today. It may be problem from PostNord. But as a customer, I expect a response.
Update: Now I have received the a response. Though the knives are lost. So updated my rating.

Moderate but convenient service for knife sharpening; knives were extremely sharp but not the sharpest I've seen. Shipping was hassle-free. However, the payment system needs improvement. Prices aren't visible upon ordering, upfront transparency would improve the consumer experience. Receiving the bill 15 days after without sending in the knife feels untimely. The return policy adheres strictly to a 14-day legal requirement. Although phone support was helpful, canceling an order only for shipping expenses isn't an option either sharpening fees apply regardless.

The service was fast and my knives are sharp as can be. Even the one with the chipped nose came back a tiny bit shorter, but shiny and new. Absolutely Excellent service!!!!

Awesome! They are now as sharp as my wit

Do not use them! I have send in 5 knives more than 2 month ago. Never got them back. After some mails they answered it is an issue with postnord and they will investigate, but nothing happened since. No more answers on my mails either! Really bad service and you risk to loose all your knives!

Happy with results, however I find it a bit pricey.

Aggressive marketing and misleading sales tactics.
Signed up to a 25% off promo… chose twice a year option.
Yet I received a PostNord notification my next letter is on its way only 4 months later and an invoice soon after due within 2 weeks….I haven’t even received the envelope nor had the knives sharpened but I need to pay anyhow?
Oh and the discount no longer applies.
How this company has 4.5 stars is a mystery… very doggy..
Oh… and the amount of metal they remove each sharpening is shocking….would never trust them with anything more expensive than global.. even then !!
Overall terrible. Spend your money on good sharpening stones instead.
Customer service is the only positive… quick response…

Sharpening knives by mail is a great opportunity since I live on a small island and getting them sharpened in town and carrying them around could be a successful endeavor or not. I have found since moving to Sweden often what you you are hoping to find often is not simple. Thanks for your service of lengthening the life of knives and thus helping people take care of the things they own longer!

My knifes came back chipped, and completely full of glue and gunk. Not to mentioned unsharpened. Reached out to customer service who were the least helpful. Not even apologetic. Asked me to send the knives again which I did. So I was without knives for a month. They sent the knives back this time sharpened but still full of gunk. The knives stayed sharp for about a month and a half. However the 3500 sek Japanese knives I sent was treated like any old ica crap knife and they destroy the hand made edge. Not using this service again. And don’t recommend it for your high end knives

Excellent service!
My knives are now cutting like new ones!
They were very fast doing the service.
It’s totally worth it!

Mine knive er som nye og holder stadig skarpt!!! Fantastisk!

Absolutely terrible company, I have been billed without using the service, their excuse is that probably my knives are in the mail as they have many clients. But again I HAVE NOT USE THE SERVICE.
Avoid this horrible scam!

At best, this company are useless – at worst, they're thieves. I sent three knives to them in February but Knivbrev claim they never received them. I realise that these things happen and it may well have been PostNord that lost them, so I'm not expecting them to refund the cost of the knives. However, I do have a right to a refund of my sharpening fee. I've emailed and emailed and messaged them on Instagram and they simply refuse to talk to me. They blocked me on Instagram like children and then just stopped replying to my emails. It's extremely frustrating. In the end, I reported them to Konsumentverket since I believe this constitutes a breach of contract.

I'm a reasonable person asking for a reasonable refund and instead they have chosen to steal my money. I realise now why 85% of their reviews on Trustpilot are 1 star. I wish I'd checked here before using them. Don't make the same mistake!

Knivbrev online adds kept popping up so I decided to give it a go with my Wüsthof knives. Huge mistake! They damaged the knives and shortened their lives by years as they grinded them too much. They also deformed my santoku knife. I took the 2x a year subscription and sent 4 of my knives. First time I gave it a benefit of the doubt, but second time they returned in even worse shape. Yeah, they were sharp, for maybe two weeks or so. The dullness that came after that wasn’t comparable to a year of using them after purchase. Also I could find slight chips and damage on the knives from (I guess) machine holding it to sharpen. Avoid it at all cost if you have quality knives.

UPDATE (Dec 2020):
Since I wrote this review, Knivbrev has changed their response 5 times. First three times they've pretty much called me stupid and a liar. Then they changed it into their default answer where they tell people to go to their Facebook page (where they blocked reviews and are deleting any negative comments), and then into the one where they call negative reviews fake and demand documentation to be submitted to Trustpilot. Their tactic to hide their terrible reputation and continue scamming people by throwing money at Facebook and Instagram ads is disgusting.

UPDATE #2 (Feb 2021):
Knivbrev marked my review "Knivbrev.se thinks you reviewed the wrong domain". I have indeed reviewed Knivbrev.se which is why my review is Verified by Trustpilot as I had to provide all documentation.

Few days after Knivbrev changed their response. Again.