I received this beautiful watch as a gift and love it! High quality craftsmanship and the art deco design is very cool. Lots of compliments. We had one service request, called their toll free line and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am extremely happy with my new Knopf automatic watch. It is dressy with a unique design which makes it stand out. Getting a free automatic watch winder was a bonus. My other automatic watch is now a... See more
I previously wrote that my watch was significantly off every week. Knopf arranged to have my watch sent in and evaluated, upon evaluation it was found that the movement needed to be replaced. As p... See more
Watch arrived in good condition. It was delivered 2 days late due to being delivered to the wrong address. UPS driver can’t read. Address label was correct. I am waiting for my instruction manual. It... See more
Company replied
Company details
Written by the company
A New Artistic Class of Watches | KNOPF watches reveal an unbridled commitment to innovation, where old-world architecture meets contemporary design. Our timepieces are a testament to our desire to move beyond the ordinary, seek the extraordinary, and forge a new artistic class.
Contact info
I received this beautiful watch as a…
I received this beautiful watch as a gift and love it! High quality craftsmanship and the art deco design is very cool. Lots of compliments. We had one service request, called their toll free line and they responded w what I would call "5 star" service. Highly recommend!
30 April 2024
Unprompted review
I am extremely happy with my new Knopf automatic watch
I am extremely happy with my new Knopf automatic watch. It is dressy with a unique design which makes it stand out. Getting a free automatic watch winder was a bonus. My other automatic watch is now also in the winder instead of sitting in a drawer not getting "exercised." It is a great size for my wrist as well.
21 March 2024
Unprompted review
I previously wrote that my watch was…
I previously wrote that my watch was significantly off every week. Knopf arranged to have my watch sent in and evaluated, upon evaluation it was found that the movement needed to be replaced. As promised in their 1 year warranty I was immediately sent a brand new watch. This watch upon initial evaluation is keeping accurate time within the specifications. Thanks for the great follow up and dedication to your warranty.
9 March 2024
Unprompted review
Kudos to the Knopf family for producing…
Kudos to the Knopf family for producing a watch that not only stands out among all the other watches in my collection but one that has quickly become my favorite. I’ve had it for about two weeks now, and it looks and feels even better than when I first got it. In addition to boosting anyone’s collection, I’m thinking that it would be a great gift as the watch comes in a gorgeous, luxurious box worthy of a watch costing thousands more. I initially got the NY-405 gold with a steel bracelet, but then later separately purchased a Knopf leather strap, which to me gave the watch a more luxurious feel and look. I would recommend spending a few hundred more to get the watch with the leather strap — which comes with the steel bracelet as well. Basically you get two quality bands for the price of one.
31 January 2024
Reply from KNOPF
Hi Peter,
Thank you for your enthusiastic review! We're thrilled to hear that your watch has quickly become your favorite among your collection. The KNOPF NY-405 Gold Steel is indeed a striking choice, and we're glad to hear that adding the leather strap enhanced its luxurious feel and appearance. We designed the watch to be a standout piece, and we're delighted that it has exceeded your expectations. We hope your watch continues to bring you joy and style for years to come!
Best regards,
KNOPF
You will love this watch and the company
The quality..the presentation..the attention to detail and the accuracy of the time piece, all lead to the best experience I have ever had.
Thank you...
26 December 2023
Reply from KNOPF
Hi Dale,
Your words mean a great deal to us. We pride ourselves on providing excellent customer service and quality watches. We're glad to have been of service and hope to be again.
Thank you so much for choosing KNOPF. Feel free to reach out if you need any assistance.
Best regards,
KNOPF
I love this watch and the call to make…
I love this watch and the call to make sure it delivered to my house. Merry Christmas 🎅
18 December 2023
Reply from KNOPF
Hi Brent,
We hope you had a wonderful Christmas! Thank you for the review. We're very happy to know you love your new timepiece. Thank you so much for being part of the KNOPF family.
Best regards,
KNOPF
I think the watch looks really cool
I think the watch looks really cool! It is working perfectly ! I am very happy I bought this watch !
18 December 2023
Reply from KNOPF
Hi Jay,
Thank you for the review! We put a lot of effort in our design work and appreciate your comment about the watch's appearance. We're pleased to know you're enjoying your timepiece.
Thanks for choosing us.
Best regards,
KNOPF
Going the extra mile to ensure the customer will be pleased
The watch was delivered very quickly. I ordered the leather strap version, and also a bracelet to switch out from time to time. Larry telephoned me to let me know that the leather strap version already came with a bracelet, and he asked whether I wanted to cancel the added bracelet, which I did. I appreciated saving the cost of the extra bracelet. This is great customer service.
11 December 2023
Reply from KNOPF
Hi Walter,
We really appreciate the kind review! We prioritize custom service (something rarely seen in the watch industry) and are pleased you were more than satisfied with ours. Please feel free to reach out if you need anything else. Thank you so much for choosing KNOPF.
Best regards,
KNOPF
Great experience and high quality and…
Great experience and high quality and value. Customer service was outstanding.
Many thanks.
28 November 2023
Reply from KNOPF
Hi Steve,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and found your watch to be of high quality and value. Providing excellent customer service is a top priority for us, and we're delighted that you found it outstanding. We appreciate your support and thank you for choosing us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Best regards,
KNOPF
Reply from KNOPF
Hi Peter,
We greatly appreciate your glowing review! We're delighted that you had an exceptional experience with our service and that the watch met your expectations. Your satisfaction is our top priority, and we're committed to delivering continued excellence whenever you require our assistance.
Best regards,
KNOPF
Knopf watch NY405
Great product from Knopf the watch itself looks worth 3 times the price it cost, not only that it arrived in a beautiful box and the steel bracelet came in a separate box.
Larry and Gage are really what I would call old school customer focused by that I mean what they say they are going to do they do
28 November 2023
Reply from KNOPF
Hi Steve,
Thank you for your review! We're happy you find the KNOPF NY-405 exceeding its price in value. We take pride in our presentation, ensuring beautiful boxes for the watches and their accessories.
Larry and Gage epitomize old-school customer focus. Your satisfaction drives us, and we're grateful for your acknowledgment of their service.
Thanks again for choosing us!
Best regards,
KNOPF
Exceptional & Completely Satisfied
What made my experience Exceptional was the consistent communication and engagement which was above and beyond. Every step in the process resulted in keeping me informed in a friendly and results focus way. This is customer service at its best, Oh and the time piece is gorgeous, unique and tops in quality. So much so I may have to pick up another color way.
20 November 2023
Reply from KNOPF
Hi Jason,
We're thrilled you found our service exceptional! Your praise for our consistent communication and engagement means a lot. It's fantastic to hear you love your new timepiece. When you're ready for another color, we'll be here to assist you further!
Best regards,
KNOPF
Call from Larry Knopf
27 October 2023
Very professional,and great customer service, I love my watch !!!
Very professional, and great
20 August 2023
Reply from KNOPF
Hi Mike,
Thank you so much for your kind words! We're thrilled you had a great experience with our customer service and that you love your new KNOPF watch. Please don't hesitate to reach out if you have any questions. Enjoy your watch!
Best regards,
KNOPF
KNOPF is where it's at with Watches!
Fantastic product that I obsoletely love and enjoy.
Dealing with Larry is a breeze. Very professional and kind.
21 August 2023
Reply from KNOPF
Hi Joseph,
Thank you for your fantastic review! We're delighted to know that you're loving your KNOPF NY-405 and had a great experience dealing with Larry. We take pride in providing professional and friendly service to our customers. If you ever need anything else or have any questions, don't hesitate to get in touch. Enjoy your watch, and thanks for choosing KNOPF!
Best regards,
KNOPF
The quality is excellent
The quality is excellent. The bracelet is comparable to the ones on Rolex.
5 August 2023
Reply from KNOPF
Hi Charlie,
Thank you so much for your glowing review! We're thrilled that you find our watch quality to be excellent. We take great pride in crafting timepieces of the highest caliber. Your comparison to Rolex bracelets is much appreciated, and inspires us to continue delivering exceptional craftsmanship. We're here to provide you with top-notch products and service, so please feel free to reach out if you have any questions or need further assistance.
Thanks again for choosing KNOPF, and we hope your watch brings you joy for years to come!
Best regards,
KNOPF
Reply from KNOPF
Hi Robert,
We really appreciate the review of your KNOPF NY-405! We're pleased that you found the watch excellent. We take immense pride in the quality and craftsmanship of our timepieces, and it's fantastic to know that it met your expectations.
Moreover, your kind words about our customer service mean a lot to us. Providing exceptional service is one of our top priorities, and we're thrilled to hear that your experience with us was fantastic. If you have any questions, need assistance, or want to explore our collection further, please don't hesitate to reach out. Your satisfaction is our ultimate goal, and we're here to ensure you continue to have a great experience with KNOPF.
Thank you once again for choosing KNOPF!
We look forward to serving you in the future.
Best regards,
KNOPF
The customer service is excellent
The customer service is excellent. Larry answered all my questions with patience and understanding.
As for the watch, it is simply quite beautiful. I took the Blue face but with the Black leather band...stunning!
Delivery to the U.S. Virgin Islands was quick (3-4 days), and the packaging/presentation was solid and professional.
Highly recommend!
18 July 2023
Reply from KNOPF
Hi Elton,
Thank you for taking the time to share your review with us! We are thrilled to hear about your positive experience with KNOPF.
It's great to know that Larry provided excellent customer service by addressing your questions with patience and understanding. We take pride in ensuring our customers receive the assistance they need, and your feedback reaffirms our commitment to exceptional service.
Pairing the black strap with the blue dial does sound stunning! And we're pleased to hear that the delivery to the Virgin Islands was swift. Your recommendation means the world to us.
We hope you enjoy your timepiece to the fullest.
Thank you again for choosing us, Elton!
Best regards,
KNOPF
Fast shipping and great customer service
4 July 2023
Reply from KNOPF
Hi Quay,
Thanks for sharing your review with us! We're delighted you had a positive experience with our service, including fast shipping and good customer support. Your satisfaction is our priority, and we're here to assist you with any future needs or questions that you may have. Enjoy your new watch, and if you ever require assistance, don't hesitate to reach out.
Best regards,
KNOPF
Gorgeous solid watch!
Customer Service: Top notch. They sent the watch ASAP and the communication was great. I rec’d several emails during shipping about using the watch, etc. nice touch.
Packaging: Very good protection for the watch. Always a concern when I have a watch shipped.
The watch: It’s beautiful! Very solid, gorgeous art deco face (better in person than the pics!), the leather strap is very well made, as is the stainless bracelet that’s included (if you choose that bundle, and you should). Nice details and lume. I own a lot of watches and have to say that this one is a great value. I’m already looking forward to seeing what Knopf does next.
With the return policy, how can you go wrong?
4 July 2023
Reply from KNOPF
Hi Ian,
Thanks for sharing your detailed and enthusiastic review of our watch! We're absolutely thrilled to hear about your experience with KNOPF.
It's fantastic to know that you found our customer service top-notch and appreciated the speedy delivery along with our communication. We aim to keep our customers informed every step of the way, and your positive feedback is truly encouraging.
We're delighted that the packaging provided the protection you expected, and we understand the importance of ensuring your watch arrives in perfect condition.
We really appreciate your compliments about the watch, from the beautiful Art Deco dial to the well-crafted leather strap and stainless steel bracelet. We take great pride in the quality and design of our timepieces, and your feedback reassures us that we're on the right track.
We're also excited to have you looking forward to our future releases! Rest assured, we're always working on bringing you more outstanding designs and value.
Best regards,
KNOPF
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.