I like that they had veyr reasonable prices and had the 90 day same as cash option available but they wasn't able to explain exactly how to go about making extra payments if you wanted to pay it off e... See more
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Based on these reviews
Unlike Klarna or Afterpay Koalafi helps build credit. I think that’s the biggest reason for using it.
Company replied
During my time of need and short on finances, Koalafi was really big help. The early payoff option offer-great The easy application process The great reviews Also was partnered with one of my fa... See more
Great opportunity to make sure my family is safe this winter ... Just make sure you pay off before 90 days to save yourself alot of money amd if you submit extra payments make sure you check if it pro... See more
Company replied
Company details
Written by the company
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Contact info
United States
- 844.937.8275
- koalafi.com
4.1
Great
922 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Found out application was easy to fill…
Found out application was easy to fill out quick response and payments affordable.
4 April 2026
Do Not Do Business With This Company
I have been on the phone, email and chat trying to cancel my loan within 2 hours of signing it. I wanted to cancel it because I would have ended up paying $7200 for a $2400 car repair bill. The company I went through went out of business the very next day after picking up my car.
Koalifi insists that the cancellation of the loan needs to come from the company that is no longer in business.
I have sent Koalifi my receipt that I paid for my car repairs using my credit card. So I have paid twice for the repairs.
This claim was escalated twice with the same answer: it must be cancelled through the repair shop that no longer exists. I will be filing a complaint with the Nevada Attorney General, the local TV investigative news and the Consumer Finance Bureau for fraud with this company.
I’m sure with a single key stroke they could cancel the loan but instead they are ripping off a senior that is on a fixed income.
DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE PREDITORY LENDERS.
13 March 2026
Unprompted review
Reply from Koalafi
We did receive your previous review, and we want to assure you that your concerns are currently being fully reviewed. Our team is actively looking into the details of your lease and the circumstances surrounding the merchant, and we will be following up with you shortly with next steps and a resolution. We truly appreciate your patience while we complete a thorough review of this matter. If you have any additional information to share or would like to speak with someone directly, please feel free to contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. They are available Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST. Thank you for bringing this to our attention.
Koalafi is a big JOKE!
Koala do is a big JOKE!! I get told at Texas Tires there is a 6month same as cash and if I decide to pay early there will be a fee of $99. Never said 120 days and now I’m unable to pay off. Now the payoff is the same amount all over again after all the money I’ve paid is like gone. Do Not trust these people. Last time I will ever do business with them.
15 April 2026
Unprompted review
Reply from Koalafi
We’re sorry to hear about your experience. We’d really like the opportunity to take a closer look at your account and help clarify your lease terms, including the promotional period and the term you are currently in. A member of our team will be reaching out to you directly to review your concerns in detail and provide further clarification. If you’d prefer to connect sooner, you can also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com.
i ordered a HP printer with my order…
i ordered a HP printer with my order and never received it
5 April 2026
Reply from Koalafi
We’d like to take a closer look at this for you. Our team will be reaching out shortly to gather additional documentation and details to support your claim so we can conduct a full review and work toward a resolution. If you’d prefer to connect with us sooner or have any information you’d like to share, please don’t hesitate to contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST. We appreciate you bringing this to our attention and look forward to assisting you further.
Convenient payments
4 April 2026
Reasonable prices
I like that they had veyr reasonable prices and had the 90 day same as cash option available but they wasn't able to explain exactly how to go about making extra payments if you wanted to pay it off early.
4 April 2026
Easy application
Fast and easy application to compleate. Was able to fix a mechanical issue with my van.
3 April 2026
Amazing experience
Amazing experience, so grateful that such a service exists for people with troubled credit like myself.
4 April 2026
Printer didn't work and the order was…
Printer didn't work and the order was canceled. I am waiting two weeks for my refund!
11 April 2026
Reply from Koalafi
At this time, a representative is actively reviewing your concern. We will also be reaching out to the store, as well as to you directly, to gather more details regarding the canceled order and help move this toward a resolution. If you would like immediate assistance or have additional information to share, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST. We appreciate your patience and the opportunity to assist you.
The ability to change and check the…
The ability to change and check the status of the account.
11 April 2026
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