KOALA HUG logo
Visit website

KOALA HUG Reviews 47

•
TrustScore 5 out of 5

4.8

Homewares Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Homewares Shop

Written by the company

At KOALA HUG, we think the little things at home should feel good—for you and for the planet. That’s why our sheets, duvets, and towels are made from TENCEL™ Lyocell, spun from eucalyptus. They’re soft (like, really soft), breathable, gentle on sensitive skin, and keep you comfy whether it’s a hot summer night or a chilly winter morning. We don’t cut corners either. With FSC, OEKO-TEX®, and TENCEL™ certifications, everything we make is held to the highest standards—so you can feel good about what you’re snuggling into. Think of it as everyday eco-luxury, at an affordable price. Because at the end of the day, it’s not just bedding. It’s better sleep, a healthier home, and a kinder choice for the world we share. ‘We embrace good sleep!’

Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So glad I discovered the Koala Hug…

So glad I discovered the Koala Hug textiles! The idea of sustainable material for the bedlinnen , the feel of the softness, the subltle lovely colours all make sleeping a better experience. The Customer Service is astounding and very helpful with fast reply and solutions when I made a mistake in my order.
Very pleased with this company - hence a 5 Star rating.

17 January 2026
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

Thank you so much for your kind words! We’re thrilled to hear that our bedding, colors, and softness are making you sleep even better. And we’re happy our customer service could help.

Sleep well and enjoy!

Warmest regards,
KOALA HUG

Rated 5 out of 5 stars

Highly recommended, also for hospitality industry

For our eco boutique B&B in Italy, we bought all season tencel duvets. We could not be more happier. The duvets are incredibly soft, with great temperature regulation (no more sweat), and very sustainable! Our guests say that they sleep so well under these duvets. Also, the communication with the owners is very friendly, personalised and fast. Sustainable bedding for the future, highly recommended, also for the hospitality industry!

1 August 2025
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

Wonderful to hear you highly recommend our Tencel duvets! We are glad our organic duvets are bringing comfort to you and your guests. Thank you for your kind words.

It's such a joy to be part of your beautiful eco boutique B&B!

Warmest regards,
KOALA HUG

Rated 5 out of 5 stars

Awesome bedding!

Great and super speedy customer service, great products, sooooo soft - have already bought from them again!

28 June 2025
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

Thank you so much for your nice words! We’re over the moon to hear you're enjoying the softness of our vegan duvet and bedding. :) Wishing you many dreamy nights ahead!

Cheers,
KOALA HUG

Rated 5 out of 5 stars

Nice for a good price!

The Koala Hug bed linnen looks very luxurious, and feels comfy and soft!

7 August 2022
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

That's great to hear! Thanks for sharing.

KOALA HUG

Rated 5 out of 5 stars

Super comfortable

Koala Hug Tencel bedding looks very luxurious and beautiful and feels comfortable in all temperatures; it is real value for money :) ...perfect fit.

1 July 2022
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

That is so nice to hear! Thank you for sharing.

KOALA HUG

Show reviews in all languages. (47 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look