This is a truly terrible company.
This is a truly terrible company.. Their communications is non-existent. They do not care if you spend a lo of money with them, in this case, just under €1,000 on a planer. They took the machine back to repair it and it took months for them to respond, months to repair and when i received the machine back, it worked for about 3.5 minutes before the same problem occurred.
Since i posted this review, the very first and only contact i have had from the company was abusive.... Here is the text verbatim....
"Continue posting your stupid reviews. Everybody in the company tried to help you with your machine. We paid so much money to shipping companies to pick up and deliver it. While we're trying to ship it back to you you're just leaving for Oman. And then you f***ing break it again. Sorry but we can not help you every time you break your stuff. Moron."
Now there are a few things wrong with this response from Koch Mannes. They didn't repair the machine as the cause of the issue was still evident. They have had plenty of opportunity to contact me and tell me that they won't repair the machine again but this is the very first communication I've had from hem ad only because I've posted here.
I think the language tells you all you need to know about the people in this company.
Apparently, as a customer you're not allowed to travel if the company is shipping to you. The machine was delivered whilst i was abroad and received by the people at the same address that I knew would happily take the delivery on my behalf. But for some reason the fact that I had to travel is an issue for this company.