Koh  Reviews 

996
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently mention that the natural cleaning products are highly effective, very easy to use around the house, and leave various surfaces exceptionally clean and shining. People also warmly appreciate the exceptionally fast delivery service and note that ordered packages consistently arrive promptly without facing unnecessary postal delays. However, some people mentioned experiencing frustrating challenges with customer communication responses or finding certain package items somewhat lacking in quantity. Consumers additionally noted occasional design preferences, such as desiring longer handles on cleaning tools or requesting helpful bottle labels to easily identify products.

What people talk about most

Product

Users describe positive interactions with product, noting that items such as the universal cleaner, laundry... See more

Quality

Clients share positive opinions on quality, noting that the items deliver great results and make surfaces... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as some consumers report frustration with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Koh products since 2016 when they were ecoWorx, and they have certainly made life easier and less toxic. I have bought three mops in that time, gave up on the first two... See more

Rated 4 out of 5 stars

Products seem to do what you claim they will do. Have acquired some new products for evaluation.

Rated 4 out of 5 stars

Have been using the koh products for quite a while. Happy with the results hence the repeat order for some of the cleaning products. Decided to try the hand and body wash, both lather well and are... See more

Rated 3 out of 5 stars

Not enough washing sheets. Now realise many things I won’t use in our apartment


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 12139768219

  1. Home & Garden

Written by the company

Koh is a safe, effective & eco-friendly cleaning system for your entire home.


Contact info

4.0

Great

TrustScore 4 out of 5

996 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(996)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased the Koh kitchen and…

I purchased the Koh kitchen and bathroom set, and proceeded to use it. It doesn't work. I sprayed it all over the oven, wiped...and the grime doesn't come off. I tried it twice - still, does nothing. I sent their customer service team photos and videos, showing no difference. I'd upload it here if I could. The product is not fit for purpose - it did not work. Their customer service said I can return the products - yet I have to pay for shipping it back! what a scam. I won't be purchasing from this company again. Product does not perform. Customer service is bad. I do not recommend this product, try something else!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Koh products

On the whole we are extremely happy with Koh products especially the shower cleaner as it’s amazing at removing soap scum buildup. The Universal Cleaner is also great as are the loo cleaning tablets. However, the toilet blade brush is a big flop as it doesn’t work

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Honestly the results shocked me

Honestly the results shocked me! I wish I had recorded how good their oil and grease product was at cleaning a fry pan we were going to ditch. The best natural cleaning products I have ever used. They have a customer for life now with me!

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Great products. Terrible customer service and marketing promotions that aims to scam without clear instructions on how to access the promo. I contacted immediately to get the freebie added to my order but I was refused. Instead offered a code to add to a future order, forcing me to spend more money within 3 months after I’d just completed a bulk order. The deal should have been honoured in good faith due to lack of transparency on your part. I even asked for a screenshot of the instructions but was not provided because they did not exist. Very poor form. My last email with follow up questions wasn’t even responded to.

RESPONSE to Koh's response to my review: The terms were not clearly outlined in the body of the email. That's my point. I've emailed you directly with a screen shot of the original email and asked you to show me where this was outlined and you never responded. This response is very misleading - just like you're original promo email. Happy to resend you the screen shot if you're interested - but from what I've experienced so far - I doubt it.

28 July 2025
Unprompted review
Koh  logo

Reply from Koh

Thanks so much for the feedback, Vanessa. We understand how that experience felt frustrating. The promotion terms were outlined in the body of the email, and your order didn’t meet the criteria at the time of purchase. The follow-up code was offered as a goodwill gesture, not an obligation. We have shared your comments with the team for future planning.

Rated 5 out of 5 stars

These Products Really Work!

Have been a KOH user for a number of years and have recommended others to try the products. Absolutely delighted with the results, as well as the efficiency of ordering and delivery via their website. The latest product for the bathroom tiles etc. is fantastic and really works!!!! In just about every room I have a KOH bottle filled with a KOH cloth ready to go.

10 July 2025
Unprompted review
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Reply from Koh

That’s the kind of setup that dreams (and clean tiles) are made of! 🧼✨ Thank you for the years of support and for spreading the good word. We’re absolutely delighted it’s made such a difference in your home! - Nick

Rated 3 out of 5 stars

Koh moo leaking bottle

I recently bought the mop and have used it five times. It does a great job however after each use ai remove the plastic bottle of cleaner and about a teaspoon of it sits in the cavity of the mop handle. I need to turn the handle upside down and pour it out. It is wasteful and messy. I of course check each time that the lid is screeed on tightly

4 July 2025
Unprompted review
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Reply from Koh

Hey Wendy, that definitely doesn’t sound great. Check out our Help Centre for some handy tips, or flick us an email and we’ll get some proper troubleshooting underway for you 🛠️ - Nick

Rated 5 out of 5 stars

Items ordered delivered quickly.

Items ordered delivered quickly.
The spray mop I love as is easy for a quick or full clean.

3 July 2025
Unprompted review
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Reply from Koh

So glad to hear it, Deborah! The spray mop really is the MVP whether it’s a spill or a deep clean 💪 - Nick

Rated 5 out of 5 stars

This laundry liquid is amazing

This laundry liquid is amazing. I had a stain on the front of a cream pullover for years - even after soaking, spraying and multiple washes it was still there. I pulled the jumper out from the back of the cupboard (I forgot I put it there because of the stain) and thought I might as well give Koh a try on it. Let some sit on the stain while a load was on then put it through the wash. Stain is gone!!! I can wear the pullover again.

15 June 2025
Unprompted review
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Reply from Koh

A second life for your clothes and a lighter step for the planet 🌏💚 Really really love to hear your pullover got that glow up for this winter! - Nick

Rated 1 out of 5 stars

WORST CUSTOMER SERVICE EVER OR SHOULD I…

WORST CUSTOMER SERVICE EVER OR SHOULD I SAY WHAT CUSTOMER SERVICE!!!

11 June 2025
Unprompted review
Koh  logo

Reply from Koh

We’ve checked our records and couldn’t find any recent contact from you, but you’re absolutely welcome to reach out via our Help Centre any time and ask to speak with one of our agents directly. We’re here to help and keen to make things right.

Rated 1 out of 5 stars

Totally useless

I don't know if the system works as I can't open the atomiser despite watching how to videos.

3 June 2025
Unprompted review
Koh  logo

Reply from Koh

Hi Cate, thanks for giving it a go! Sometimes new atomisers can be a bit stiff at first! Running the connecting point under warm water can help loosen things up. And if you’re still stuck, our Koh-mmunity Support team is always happy to help troubleshoot.

Rated 5 out of 5 stars

Update having received the product.

Customer service got in touch , they were extremely helpful and sent us out a replacement order…..so we tried the product which is great it took a while to get there but worth it.
Great product and customer service
Thanks

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Game Changer

I have been a customer since 2017 and love love Koh it has replaced virtually everything even stain removers but the new Grease remover is a game Changer itlifts grease and leaves smudge proof and so happy to find a product for my induction cook top,thankyou guys

11 May 2025
Unprompted review
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Reply from Koh

So glad to hear it’s been a game changer for your kitchen! Thanks for sticking with us since 2017, and for putting the Kitchen Grease & Oil Cleaner to work on that induction cooktop 💚✨

Rated 5 out of 5 stars

Really happy with my tried and true…

Really happy with my tried and true products bathroom and everyday cleaner but was disappointed with the new grease cleaner doesn’t seem to do anything special

30 April 2025
Unprompted review
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Reply from Koh

Thanks for the kind words, Cathie, and for sticking with Universal Cleaner and Bathroom & Shower Cleaner! Sorry Kitchen Grease & Oil Cleaner didn’t hit the mark. If you’re open to it, we’ve got some tips that can really help it shine in out Help Centre! 💚💬

Rated 5 out of 5 stars

Very happy customer! 😊

Great service, very quick delivery and great product.
Absolutely love my new spray mop stater kit. Makes mopping the floor a dream.
Very happy customer.😊😊😊

16 April 2025
Unprompted review
Koh  logo

Reply from Koh

Love to hear it, Rina! So glad the Spray Mop Starter Kit is making cleanups a breeze 😄🧼 Thanks for the lovely words!

Rated 1 out of 5 stars

Koh Universal Clearner

After using the Universal cleaner for the last 10 years, I have to say I’m so extremely disappointed with the product recently as I purchased again as per usual. Cleaned my floorboards and they appeared worse than when I started. The floor was tacky streaky and showed every footprint and my puppy’s paws.
My daughters ceased using the product a while ago for the exact reason.
I emailed Koh and was shocked at their reply with insulting me by saying I’m not using the product correctly. WTF when I mentioned how long I’ve used the product. I sent them a pic of floors and had no reply. I will not purchase or support them. Very bad customer service.

15 April 2025
Unprompted review
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Reply from Koh

Really sorry to hear this has been your recent experience, Rosalba, especially after being with us so long! That’s not what we want for anyone using Koh. If you’re open to it, please reach out again and include the reference code 8742398312712 so we can take a closer look and make things right 💬💚

Rated 5 out of 5 stars

Top Review

Easy to use website and fast delivery

22 March 2025
Unprompted review
Koh  logo

Reply from Koh

We love to hear that, Jo! Glad the site made things simple and the delivery was speedy 💨📦 Thanks for the top review!

Rated 5 out of 5 stars

Really surprised by how good their products are…

Really surprised by how good their products are. I’m an avid cleaner and love to clean! Having tried out the Koh universal cleaner I wouldn’t go back to my old products. Cleans so well. My oven was spotless after using just the universal cleaner and the diamond sponge. Mirrors and glass look spotless with just the universal cleaner. Toilet cleans up well with the loo tablets too.

16 April 2025
Unprompted review
Koh  logo

Reply from Koh

This made our day, Jonathan! Love to hear how well the Universal Cleaner and Diamond Sponges are cleaning up nicely. ✨ Thanks for sharing your clean wins 💚💎🧽

Rated 5 out of 5 stars

Great products

Great products, very happy with this brand and will be buying more when finished ✅

1 April 2025
Unprompted review
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Reply from Koh

Thanks for the support, Libby! Can’t wait to see you back when it’s restock time ✅💚

Rated 1 out of 5 stars

Order stuck in transit for weeks!!

Bought this several times in the past but my recent order is proving to be a nightmare. Order has been stuck in transit for weeks, contacted customer services had an automated reply that someone would get in touch but not happened! I won’t be ordering from them again!!

10 April 2025
Unprompted review
Koh  logo

Reply from Koh

Really sorry to hear this has been your experience, Sue. That’s not the service we aim to deliver. If you’re open to it, please reach out again and quote code 984729503SUE0425 in your message. This will help us get to the bottom of it quickly and make things right 💬📦

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