Poor quality items, even worse customer service!
I had a very disappointing experience with Koi Happiness.
I ordered several items during a sale and received two tops and a pair of pants that were completely see-through and not wearable. I contacted customer service the same day, and they acknowledged the issue and told me they would issue a refund once I returned the items.
I followed their instructions and initiated the return, but it was later denied because the items were marked as “final sale.” When I followed up and referenced their prior written approval, they refused to honor it and stopped responding.
The issue isn’t just the quality—it’s the lack of accountability. Approving a return for defective items and then reversing that decision is misleading and unacceptable.
I would be very cautious purchasing from this company, especially during sales, as their return practices are inconsistent.