Great customer support. They were willing to make an exception for my boots that were 1 size too big after one day of wearing through snow & ice. They gave me a 50% off discount on my second pair, but... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
For medical reasons, I need to take good care of my feet. I am also of Italian heritage and am imbued with the need "sempre per fare una bella figura." It is not surprising, then, that I have 19 pai... See more
Company replied
I had my package stolen off my porch and Jade was able to help me get everything figured out. Jade was super helpful, patient and communicative. It took quite a while and phone calls with the delive... See more
Company replied
I thought I needed to make an exchange for a recent boot purchase but turns out they just needed a little extra time to break in. The support team was very quick & helpful in answering my questions. I... See more
Company replied
Company details
Information provided by various external sources
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Contact info
Broome Street 407, 10013, New York, United States
- koio.co
4.1
Great
284 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have two pairs of Koio shoes
I have two pairs of Koio shoes. Top quality shoes. Customer service is responsive, prompt and fair!
14 November 2025
Unprompted review
Reply from Koio
Thanks so much, Paul! Enjoy your Koios :)
Reply from Koio
Thanks, glad we were able to help!
Great quality and a wonderful customer…
Great quality and a wonderful customer service experience.
11 November 2025
Unprompted review
Reply from Koio
Thanks so much for your review! Don't hesitate to reach out if you ever need assistance in the future.
Love these shoes
Love these shoes. I bought two pairs and needed assistance with an exchange on one of the pairs. Aakifah provided excellent customer service, super helpful.
5 November 2025
Unprompted review
Reply from Koio
Thanks so much for the shoutout, Richard! We're so glad Aakifah was able to help.
Great service
I got a product i was dissatisfied with (not the brand’s fault) and the customer service was very human and lets say they got another loyal customer now!
24 October 2025
Unprompted review
Reply from Koio
Thanks so much for your review, Roy, we really appreciate it! We're sorry you had an issue with your original order, but we're so glad we were able to help.
Great Product!
Just bought my second pair of Capri sneakers and I made an error in my order and noted the incorrect size. Customer service was great and helped to correct the issue. Much appreciate!
20 October 2025
Unprompted review
Reply from Koio
We're so glad we were able to help, and we hope you love your new Capris!
Thin Leather - Results in cracking
Loved the design of the shoe and easy to wear out of the box. However after a few wears the portions of the shoe that crease started to crack. The leather is thin and nothing compared to Common Projects or Oliver Cabells. It feels dry and rough to the touch. I've only worn these shoes out in the city and they are unwearable now due to what looks like spiderweb cracking on both shoes.
19 October 2025
Unprompted review
Reply from Koio
Hi Lucas, we appreciate your review. What you're describing definitely isn't normal, so we'd love to look into this further to see if there's a defect or other issue with the pair you have. Your information wasn't included with your review, but if you can send us an email at hello@koio.co with photos of the shoes, we would love to help with this. We hope to hear from you soon!
Reply from Koio
Thanks David!
It’s worth it to go in person!
Ryan was super helpful in assisting me with figuring out my sizing. His patience and knowledge was perfect in cementing my commitment as a Koio customer.
14 October 2025
Unprompted review
Reply from Koio
Thanks so much, please come visit us again!
Reply from Koio
Thanks so much Liam, glad we could help!
Their store is really nice in Soho and…
Their store is really nice in Soho and their shoes are pretty amazing! Very comfortable :)
10 October 2025
Unprompted review
Reply from Koio
Thanks so much for visiting us. Enjoy your new Koios!
Underwhelming for this price point
Underwhelming for this price point. Bought the capri whites without laces. Fit is terrible, feels loose/not snug, thin material around the foot vs a thick sole, and the faux laces are cheap looking bands. Creases already appearing in the “leather” after 3 wears. Marketing is a 5/5, but value for money is a complete miss and wouldn’t recommend Koio based on the poor quality of the product.
9 October 2025
Unprompted review
Reply from Koio
Hi Drew, we sincerely apologize for the disappointment with your Capris. It sounds like you may have ordered the wrong size, and we would love to check your measurements to see if a smaller size would be the right fit. Please reach out to us via email at hello@koio.co so we can assist further! Kindly note as well that creasing in leather is normal, and is how the material softens up and molds to the foot over time.
We appreciate your review, and look forward to hearing from you!
Terrible Quality, Terrible Customer Service
absolutely terrible quality materials and equally awful customer support. I’ve had these shoes for a little over 3 months and the leather is already starting to tear and peel. This should never happen for the price point of the shoe. Customer support is not helpful whatsoever and will just offer you a discount towards another pair that will also degrade in 3 months. To anyone reading this I highly would recommend paying the extra few hundred for common projects, as the quality is a lot higher and the shoes tend not to shoe damage after years of wear. Really disappointed in the KOIOs I bought.
7 October 2025
Unprompted review
Reply from Koio
Hi Ryan,
Koios are built to last for years, but this can vary depending on the extent of wear by each customer.
We received photos showing extensively worn shoes with some areas on the toe that had been scraped, which reflect manual damage. As we're unable to be responsible for external damage to shoes outside of normal wear, we did offer a gift card towards a new pair as a compromise.
We apologize for your disappointment, and hope you can understand. Our craftsmen use premium Italian leather, but if the shoes are worn in rough environments or scraped, they can sustain some damage. We appreciate your feedback, and are always working to improve both our product and service.
Customer service is 10/10
6 October 2025
Unprompted review
Reply from Koio
Thanks so much for the shoutout! We're happy we could help.
The shoes are the best
The shoes are the best. And their Lafayette store is awesome. Amazing and helpful staff. Highly recommended.
5 October 2025
Unprompted review
Reply from Koio
Thanks for your review, Alex!
Truly excellent shopping experience at…
Truly excellent shopping experience at the Lafayette store! Great shoes great service
4 October 2025
Unprompted review
Reply from Koio
Thanks so much, David! We hope to see you again soon.
I hate writing positive reviews…
I hate writing positive reviews (because I always feel like that reduces the chances of the company needing to offer discount prices, lol),, but I just ordered my 6th pair over the last 2 months. I didn't expect to like the suede as much as I do, uggh.
3 October 2025
Unprompted review
Reply from Koio
Thanks so much for your review, Douglas! We appreciate you taking the time, and sorry for the great suede :) Enjoy your new Koios!
I had a very good experience shopping…
I had a very good experience shopping in store. The salesman helped me pick out a style that fit me perfect. He also took the time to lace up the shoes very nicely. I would highly recommend stopping in store to get a pair.
4 October 2025
Unprompted review
Reply from Koio
We're so glad to hear you had a great experience in store! Please stop by again soon.
Reply from Koio
Thanks Nico, enjoy your new Koios!
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